Telax vs Voiptime Comparison

Remove All ADD PRODUCT Telax Voiptime	76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Telax Call Center Software (28 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Voiptime Call Center Software (172 Ratings)
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ADD PRODUCT	76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Telax Call Center Software (28 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Voiptime Call Center Software (172 Ratings)
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Overview

Summary

Telax is a popular call centre software that is designed to deliver robust features, world class deployment, and carrier grade reliability to its customers. It aims at providing innovative marketing and sales solutions that increase the profit and revenue of the company. The software is an industry leading cloud contact service solution that combines top class features with the best support services. It enables the users to manage queue calls efficiently in order to ease up the process of tele calling. With Telax, the users get an inbound call center along with an outbound call center. It is an ideal software solution for all types of enterprises, ranging from small to medium to large as it facilitates easy call recording and escalation management. Users get a progressive dialer to make their work all the more effective with Telax. It further provides a 24/7 live rep for easy assistance and maintenance. The pricing of the software is quotation based but they offer a free demo version to get to know about their features. The users have to contact the officials directly through their website to know more about the pricing details. ..show more

Voiptime is a cold calling software that is based not the cloud and drives the outbound sales of businesses. It automates the calling process with intuitive features such as preview dialer, power dialer, and predictive dialer systems. The tool packs all the capabilities of a phone dialing software into a neat package that can boost the ROI of businesses. All the three auto dialers are backed by a unique dialing logic. It even makes use of Webhooks and an API to pave way for two-way integration. Voiptime even includes local DID phone numbers for the US and up to a hundred other countries. With the help of a real-time dashboard, managers can bring themselves to speed with recent agent activities and the progress of various call campaigns that agents are working on. And a built-in CRM system sports complete client cards and information. Features include personalized conversations, downtime minimisation and maximum connect rate. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.
Call Monitoring Allows you listen to all inbound and outbound calls.
Concurrency Support Allows you to manage multiple calls concurrently
IVR Support Interactive voice recognition routes the caller to the right agent
Inbound Call Center Allows you to receive an incoming call from customers
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Outbound Call Center Allows your agent to make outgoing calls
Predictive Dialer Automatically dials to list of phone numbers
Progressive Dialer Auto dials and connects agents to calls answered by live persons
Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Ontario, Canada / 647-277-1000

Denver, Colorado / +1 (720) 362-50-05

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Telax Custom Features Call recording Escalation Management Inbound Call Center Outbound Call Center Progressive Dialer Queue Management Real-time Chat Contact the vendor for detailed pricing information View Price Page	Professional Custom For teams from 2 to 100 agents Features Approximately 2000 minutes free to the USA per agent monthly Up to $14 free usage credit for global calling per agent monthly Unlimited concurrent calls* Built-in CRM with callback scheduling Preview, Power and Predictive dialers Intelligent routing of inbound calls Call logging & recording Basic reporting & live agent monitoring Teams & tasks priority REST API and custom CRM integration Support 8/5 Enterprise Custom For teams from 5 up to 600 Features Multichannel communication (voice, email, robocalls, web chat, web callback) ACD routing and call queues Inbound and outbound IVR Auto dialing campaigns (Preview, Progressive, Predictive dialers), agentless campaigns Call script builder Live to monitor and call barging Advanced real-time and historical reporting Quality management and call recording Workforce management REST API and CRM integration via Iframe Support 8/5 or 24/7, Service Level Agreement Heightened fault tolerance View Price Page

Compare Telax vs Voiptime

Telax

Voiptime

Overview

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TECHNICAL DETAILS

Pricing

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