Compare Telax vs uContact

Remove All ADD PRODUCT Telax uContact	76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Telax Call Center Software (28 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)
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ADD PRODUCT	76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Telax Call Center Software (28 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove uContact Call Center Software (80 Ratings)
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Overview

Summary

Telax is a popular call centre software that is designed to deliver robust features, world class deployment, and carrier grade reliability to its customers. It aims at providing innovative marketing and sales solutions that increase the profit and revenue of the company. The software is an industry leading cloud contact service solution that combines top class features with the best support services. It enables the users to manage queue calls efficiently in order to ease up the process of tele calling. With Telax, the users get an inbound call center along with an outbound call center. It is an ideal software solution for all types of enterprises, ranging from small to medium to large as it facilitates easy call recording and escalation management. Users get a progressive dialer to make their work all the more effective with Telax. It further provides a 24/7 live rep for easy assistance and maintenance. The pricing of the software is quotation based but they offer a free demo version to get to know about their features. The users have to contact the officials directly through their website to know more about the pricing details. ..show more

uContact software is a Call Center Software used to manage all your business. It is a unified inbox of interactions to manage the experience of the customer across Phone, SMS, webchat, email WhatsApp and Social Media. Small, Medium and Large companies make use of the software. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.
Call Monitoring Allows you listen to all inbound and outbound calls.
Concurrency Support Allows you to manage multiple calls concurrently
IVR Support Interactive voice recognition routes the caller to the right agent
Inbound Call Center Allows you to receive an incoming call from customers
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Outbound Call Center Allows your agent to make outgoing calls
Predictive Dialer Automatically dials to list of phone numbers
Progressive Dialer Auto dials and connects agents to calls answered by live persons
Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Ontario, Canada / 647-277-1000

Montevideo, Uruguay / +1 305 7042135

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Telax Custom Features Call recording Escalation Management Inbound Call Center Outbound Call Center Progressive Dialer Queue Management Real-time Chat Contact the vendor for detailed pricing information View Price Page	Classic (Cloud) $50 /User/Month Features ACD Inbound, Outbound, Blended Dialers: Preview,Progressive,Power & Predictive IVR Sophisticated PBX Coaching, Whispering & Barge in Real time monitoring CRM Lite Omni (Cloud) $60 /User/Month Features Include features of Classic plan, plus Unified Inbox SMS Web Chat: with audio and video call Web Click to Call Web Call Back Email Multichannel recording Live Assistance Play (Cloud) $60 /User/Month Features Includes features of Classic plan, plus Gamification Customizable games Objectives by agent, group and area Customizable measures and objectives Badges Daily game Rankings Dynamic queries Full (Cloud) $70 /User/Month Features Includes feature of Play plan, plus Classic (On-Premise) $40 /User/Month Features Includes features of Classic (Cloud) plan Omni (On-Premise) $50 /User/Month Features Includes features of Omni (Cloud) plan Play (On-Premise) $50 /User/Month Features Includes features of Play (Cloud) plan Full (On-Premise) $60 /User/Month Features Includes features of Full (Cloud) plan View Price Page