Home/Call Center Software/Telax vs TrulyUpdated on: March 29, 2024

Compare Telax vs Truly

76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Truly
Truly Call Center Software (225 Ratings)
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76% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Truly

Truly

Call Center Software (225 Ratings)
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Overview

Summary

Telax is a popular call centre software that is designed to deliver robust features, world class deployment, and carrier grade reliability to its customers. It aims at providing innovative marketing and sales solutions that increase the profit and revenue of the company. The software is an industry leading cloud contact service solution that combines top class features with the best support services. It enables the users to manage queue calls efficiently in order to ease up the process of tele calling. With Telax, the users get an inbound call center along with an outbound call center. It is an ideal software solution for all types of enterprises, ranging from small to medium to large as it facilitates easy call recording and escalation management. Users get a progressive dialer to make their work all the more effective with Telax. It further provides a 24/7 live rep for easy assistance and maintenance. The pricing of the software is quotation based but they offer a free demo version to get to know about their features. The users have to contact the officials directly through their website to know more about the pricing details. ..show more

Truly software is an simple communications product line used to manage CRM data to enrich existing activity data. The software offers Click to Call, Call Notes, Voicemail Drop, and more. Measure the performance of your teams with reporting dashboard. It supports Mobile Android and iOS. Small, Medium and Large companies make use of the software. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Ontario, Canada / 647-277-1000

San Francisco, CA / +1 855-976-8759

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Telax
Custom

Features

  • Call recording
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center
  • Progressive Dialer
  • Queue Management
  • Real-time Chat

Contact the vendor for detailed pricing information

View Price Page
Growth
$65 /User/Month

Features

  • Up to 10 Users
  • CRM Integrations
  • Desktop & Mobile Apps (Mac, Windows, Chrome, iOS, Android)
  • Unlimited Minutes, SMS, MMS & Numbers
  • Call Monitoring & Recording
  • Inbound IVR, Call Center
  • Local Presence, Voicemail Drop
  • Standard Reporting
Enterprise
Custom

Features

  • International Numbers & Calling
  • Call Transcription
  • Premium Deskphone & Conference Room Integration
  • Email Tracking
  • Salesforce Data Enrichment
  • Salesforce Analytics (Cadence, Opportunity, Funnel)
  • API Access
  • Dedicated Account Team
View Price Page

SCREENSHOTS

Telax Screenshots
View 6 screenshot(s)
Truly Screenshots

ALTERNATIVES

Top alternatives to Telax

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern

Top alternatives to Truly

Really Simple Systems CRM
Really Simple Systems CRM
TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo