Home/Help Desk Software/Teamwork Desk vs GorgiasUpdated on: April 19, 2024

Compare Teamwork Desk vs Gorgias

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk
Freshdesk Help Desk Software (2492 Ratings)
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk

Freshdesk

Help Desk Software (2492 Ratings)
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Start Free Trial

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Overview

Summary

Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures faster resolution of ticket. The tool is capable to tackle complex database of customer call reports, queries and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like survey and feedback, self service portal, supports live chat with customers etc. With this smart tool you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not to code anything for using the tool. ..show more

Gorgias is an efficient customer service management software that is specially designed for online stores. The software enables businesses to deliver relevant solutions to customers’ problems within minutes. Brands also get to access all the customer relevant data at a centralised location, to proceed with seamless order editing, payment refunds and subscription modifications. It even helps to offer a personalised experience to individual visitors. Thus increasing the overall conversion rates and turning them into loyal buyers. Grogias enables online stores to respond to multiple questions asked by each customer, related to products that they see on different social media ads and posts. This helps to improve the overall engagement levels with individual clients and increase sales of related products. Moreover, a dedicated dashboard helps organisations to get a clear overview of sales generated by their business agents over social media answers, text messages and live chats on the website. Georgia, being hosted on the Google Cloud platform, uses a layered security model to keep brands as well as their customers’ data completely safe. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing It helps in automatically directing queries and data to the appropriate agent.

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Concurrent Calling Allows to place more calls simultaneously without reducing call quality.

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support Available in multiple languages to support global customers

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Cork, Ireland / +1 844-819-8453

San Francisco, California

San Bruno, California / +1 (866) 832-3090

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
$10.5 /User/Month

Features

  • Teamwork integration
  • Unlimited inboxes
  • Free Help Docs site
Pro
$18.75 /User/Month

Features

  • Time tracking
  • Triggers
  • Two-factor authentication
  • Live chat
Premium
$36.75 /User/Month

Features

  • Customer happiness ratings
  • Custom fields
  • Full reporting
  • Business hours
  • Scheduled tickets
Enterprise
Custom

Features

  • Priority support
  • HIPAA verified
View Price Page
Starter
$10 /Month

Features

  • 50 billable tickets / month (+ $0.40 / extra ticket)
  • 3 user seats
  • Unlimited social media channels
  • Limited active integrations: From a library of 94 apps
  • Support reporting
  • Starter customer services
Basic
$60 /Month

Features

  • 300 billable tickets / month (+ $40 / 100 extra tickets)
  • Up to 500 user seats
  • Unlimited social media channels
  • 150 active integrations: From a library of 94 apps
  • Support reporting
  • Basic customer services
Pro
$360 /Month

Features

  • 2,000 billable tickets / month (+ $36 / 100 extra tickets)
  • Up to 500 user seats
  • Unlimited social media channels
  • 150 active integrations: From a library of 94 apps
  • Support & revenue reporting
  • Pro customer services
Advanced
$900 /Month

Features

  • 5,000 billable tickets / month (+ $36 / 100 extra tickets)
  • Up to 500 user seats
  • Unlimited social media channels
  • 150 active integrations: From a library of 94 apps
  • Support & revenue reporting
  • Advanced customer services
Enterprise
Custom

Custom ticket volume

Features

  • Custom billable tickets / month
  • Up to 500 user seats
  • Unlimited social media channels
  • 150 active integrations: From a library of 94 apps
  • Support & revenue reporting
  • Enterprise customer services
View Price Page
Free
Free

Get going for free

Up to 10 agents

Features

  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support
Growth
$18 /User/Month

Intuitive, industry-leading support for growing businesses

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support
Pro
$59 /User/Month

Advanced automation for high performance

Features

  • Includes features of Growth plan, plus
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
Enterprise
$95 /User/Month

Fully featured with bots for enterprise-level support

Features

  • Includes features of Pro plan, plus
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Audit log
  • Skill-based routing
  • Knowledge base approval workflow
  • Flexible knowledge base hierarchy
  • IP range restriction
View Price Page

SCREENSHOTS

Teamwork Desk Screenshots
Gorgias Screenshots
View 3 screenshot(s)
Freshdesk Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • Gmail
  • Integromat
  • Freshdesk
  • Elevio
  • Stripe Billing
  • Integrately
  • ChurnZero
  • MailChimp
  • Blinksale
  • Delighted
  • Zoho Analytics (Zoho Reports)
  • Quickbooks
  • Easy Insight
  • Zendesk Talk
  • Zapier
  • Freshbooks
  • Xero
  • Bybrand
  • Daton
  • Gmail
  • Textline
  • BigCommerce
  • CloudTalk
  • Gobot
  • CircleLoop
  • Delighted
  • Chatdesk Teams
  • ShipMonk
  • ReCharge
  • Aircall
  • Gatsby Cloud
  • CallHippo
  • Octane AI
  • Lokalise
  • Voicefront
  • Tolstoy
  • Omnisend
  • RingCentral Office
  • Pipedream
  • Ada
  • LoyaltyLion
  • Alloy
  • NetSuite
  • Klaviyo
  • Okendo
  • Shopney
  • JustCall
  • Stonly
  • Yotpo
  • Attentive
  • Reveal
  • Smile.io
  • Loop
  • Shopify Plus
  • AfterShip Returns Center
  • Shopify
  • Trustpilot
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule

ALTERNATIVES

Top alternatives to Teamwork Desk

Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk
Help Scout
Help Scout
Zoho Desk
Zoho Desk
SysAid
SysAid

Top alternatives to Gorgias

Richpanel
Richpanel
HubSpot CRM
HubSpot CRM
Kustomer
Kustomer
Tidio Chat
Tidio Chat
Reamaze
Reamaze