Teamwork Desk vs Atera Comparison

Remove All	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Teamwork Desk Help Desk Software (347 Ratings)	Remove Atera Remote Monitoring and Management Software (613 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)
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Remove All	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Teamwork Desk Help Desk Software (347 Ratings)	Remove Atera Remote Monitoring and Management Software (613 Ratings)	96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)
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Overview

Summary

Teamwork Desk is a help desk software that eases request tracking process and enables you better to handle customer care related issues. The software ensures faster resolution of ticket. The tool is capable to tackle complex database of customer call reports, queries and resolution logs. It can automate ticket routing and categorization at ease. You can minimize your workload to a considerable extent. Teamwork Desk comes with features like survey and feedback, self service portal, supports live chat with customers etc. With this smart tool you can organize all your customer emails in a shared collaborative space like unified inboxes. You need not to code anything for using the tool. ..show more

Atera is a remote monitoring and management software that provides complete visibility and control over hundreds of networks to MSPs and IT professionals in real-time. The software enables users to offer instant and exceptional IT support to their valuable customers across the globe. One of the main features of Atera is that it sends real-time notifications to users about the potential problems that may happen so that users can prepare themselves in advance. In addition, businesses can also depend on the same to receive real-time status on system resources, networking and IP monitoring, logged in customers, SQL Server, Active Directory and many other essential elements. Further, the IT automation services provided by the software also come in handy to manage a variety of administrative and maintenance tasks that can be applied to workstations and servers in no time. Atera comes with an automated Patch Management system that can be applied to individual devices and groups as per convenience. Finally, the remote maintenance capabilities offered by Atera helps out companies with their service manager, command prompt and task manager facilities. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Cork, Ireland / +1 844-819-8453

Tel Aviv, Israel

Pleasanton, California - 94588 / +1 888-900-9646

San Francisco, California - 94103 / +1 415-418-7506

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Starter $10.5 /User/Month Features Teamwork integration Unlimited inboxes Free Help Docs site Pro $18.75 /User/Month Features Time tracking Triggers Two-factor authentication Live chat Premium $36.75 /User/Month Features Customer happiness ratings Custom fields Full reporting Business hours Scheduled tickets Enterprise Custom Features Priority support HIPAA verified View Price Page	Pro (MSP) $119 /User/Month Features Remote management, automations & scripting Windows support Remote monitoring and alerts Patch management Remote access using Splashtop (up to 2 concurrent sessions) API Access Reports Helpdesk & ticket automation Custom support addresses (up to 5) Customer support portal SLA and automated time tracking File view Contracts & invoicing Azure AD integration Audit log Mobile app (iOS & Android) Growth (MSP) $149 /User/Month Features Includes features of Pro plan, plus Mac and Linux support Remote access using AnyDesk Splashtop concurrent sessions (unlimited) Custom support addresses (up to 10 ) Advanced analytics Chat with end users Custom asset types (up to 5) File transfer (up to 15GB per month) Extended retention audit log Integrations with QuickBooks Online & Xero CSV QuickBooks Desktop export Power (MSP) $199 /User/Month Features Includes features of Growth plan, plus Custom analytics Custom support addresses (unlimited) Custom asset types (up to 20) File transfer (up to 50GB per month) Audit log - 1 year retention Data recovery Super Power (MSP) Custom Enterprise-grade services that accelerate response time Features Includes features of Power plan, plus Single sign-on (SSO) Azure AD continuous sync Private software repository Custom domain SSL for Customer Portal Tailored Atera onboarding Atera premium customer support Dedicated account manager Audit log - 7 year retention Unlimited custom analytics Custom asset types (unlimited) File transfer (up to 100GB per month) Network scanning and monitoring Business associate agreement (BAA) under HIPAA 99.9% uptime SLA%* AI Suite Professional (IT Department) $169 /User/Month Features Remote management, automations & scripting Windows, Mac and Linux support Remote monitoring and alerts Remote access using Splashtop (up to 2 concurrent sessions) Patch Management Azure AD integration Reports Ticket automation Audit log Custom support address Service portal File view and transfer (up to 15GB per month) Mobile app (iOS & Android) Expert (IT Department) $199 /User/Month Features Includes features of Professional plan, plus Remote access using Anydesk Splashtop concurrent sessions (unlimited) Chat with end users 7 preset reports Ticket auto - tagging Custom assets types (up to 5) File transfer (up to 50GB per month) Extended audit log Custom support addresses (up to 2) Master (IT Department) $239 /User/Month Features Includes features of Expert plan, plus Build your own reports Audit log - 1 year retention Custom support addresses (unlimited) Custom asset types (up to 20) File transfer (up to 80GB per month) Data recovery Enterprise (IT Department) Custom For departments who need enterprise-grade services and integrations Features Includes features of Master plan, plus Single sign-on (SSO) Azure AD continuous sync Private software repository Custom domain SSL for Service Portal Tailored Atera onboarding Atera premium customer support Dedicated account manager Audit log - 7 year retention Unlimited custom analytics Custom asset types (unlimited) File transfer (up to 100GB per month) Network scanning and monitoring Business associate agreement (BAA) under HIPAA 99.9% uptime SLA* AI Suite View Price Page	Standard $20 /User/Month All the essential support features to augment your customer service team. Features 5 channels Help Center Feedback Widget: 1 Advanced Web Forms: 5 Social Media (Facebook & Twitter): 1 Brand Instant Messaging (WhatsApp, Telegram, WeChat & Line) Spam, Merge, Split & Clone Tickets Ticket History Quick Ticket View Ticket Tags: 20 Tags/Ticket Product-based Ticket Tracking Add Resolution as KB Suggested Articles Direct Assignment to Agents and Teams Work Modes Response Editor with Rich Text Support & Response Draft Advanced Search Faster Response Snippets Macros: 5 Workflow Rules: 5/Module Time-based Rules: 5 Service Level Agreements: 4 Multi-Level Escalations Tasks, Events & Calls: Only Tasks Custom Email Templates Custom Tabs, Views, Status & Form Fields Custom Fields: 50 Fields/Module Re-branding: Limited Pre-defined Reports Custom Reports: 50 Export Reports to CSV, XLS or PDF Customer Happiness Ratings Dashboard Custom Dashboards: 10 Ticket Overview & Status Dashboard Response, Resolution & FCR Dashboards Analytics Mobile App (Radar) Profiles (restrict feature access): 6 Roles: 5 GDPR Compliance Support Email Phone Professional $35 /User/Month Simplified collaboration and process automation functionalities for fast-growing teams. Features 10 channels Includes features of Standard plan, plus Feedback Widget: 1/Department Advanced Web Forms: 10/Department Telephony Ticket Tags: 30 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 10/Department Ticket Sharing & Ownership Agent Collision Detection Macros: 15/Department Workflow Rules: 15/Department/Module Time-based Rules: 15/Department Service Level Agreements: 10/Department Customer-based SLA Tasks, Events & Calls Auto Time Tracking Advanced Process Management (Blueprints): 1/Department Custom Fields: 150 Fields/Module Ticket Templates Re-branding Multi-department Support: 10 Departments Custom Reports: Unlimited Custom Dashboards: Unlimited Advanced Dashboards: Limited Profiles (restrict feature access): 25 Roles: 25 Field-level Access Control Support Chat Enterprise $50 /User/Month Advanced AI and customization capabilities to enable enterprise-grade support. Features 100 channels Includes features of Professional plan, plus Advanced Web Forms: 20/Department Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding Live Chat Guided Conversations Ticket Tags: 50 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 15/Department Macros: 30/Department Workflow Rules: 30/Department/Module with custom functions Time-based Rules: 30/Department Service Level Agreements: 20/Department Contract Management SLA Advanced Process Management (Blueprints): 20/Department Artificial Intelligence Custom Fields: 230 Fields/Module Multi-department Support: 50 Departments Advanced Dashboards Schedule Reports Profiles (restrict feature access): 50 Roles: 250 Data Sharing Access Zoho Desk Express $9 /User/Month A straightforward ticketing system for individuals and small teams looking to start automating their customer service. Features Ticketing Social Media Analytics View Price Page	Suite Team $69 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Suite Growth $115 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Suite Professional $149 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Suite Enterprise Custom Features: Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Eligible for Advanced Data Privacy and Protection add-on Sandbox AI-powered Content Cues Content blocks Custom agent roles Dynamic, Contextual workspaces Suite Enterprise Plus Custom A comprehensive solution that meets all enterprise needs. Features Optimize support and fine-tune change management with our most robust sandbox Scale your business with our highest API rate limits Protect your operations with enhanced disaster recovery View Price Page

Compare Teamwork Desk vs Atera

Teamwork Desk

Atera

Zoho Desk

Zendesk Support

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES