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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
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92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more 
GoTo Resolve
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| Description | TeamViewer is a remote desktop tool with the world’s largest and fastest remote connection network. This is the only tool you will ever need to keep all your computers, servers, and devices at your fingertips. The only enterprise remote support tool you need for industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfer between computers. Read more | Microsoft Teams is an intuitive group chat software, offering organised collaboration facilities. A team comprising 2 to 10,000 members can meet, share their thoughts, discuss ideas and get to know each other. Members can share their emotions in the form of emojis, stickers, gifs or one to one personal messages. Teams working on large projects can share relevant documents besides editing related files, they can complete the editing task on Powerpoint, Word or Excel as per their convenience. Screen sharing facility within Microsoft Teams, enables greater collaboration levels, as managers get to channelize their thought processes in an efficient manner. Members can enable the together mode to feel like they are under one roof, as the particular solution generates a shared background for all. Members can co author multiple files, owner of an individual file can enable role based security access and share with others. Microsoft Teams is compatible with top graded security regulations, ensuring total protection. Read more | GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. Read more |
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| SW Score & Breakdown |
98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
94% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
|
92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more
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| SaaSworthy Awards | # 2 Most Worthy # 1 Fastest Growing | # 3 Fastest Growing # 8 Most Popular |
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TeamViewer garners positive feedback for its user-friendly interface, ease of use, and reliable performance in remote desktop access and online meetings. Reviewers appreciate the software's intuitive design, which enables effortless navigation and quick task completion. The tool's ability to facilitate seamless file sharing, presentations, and screen sharing during remote sessions also receives praise. Additionally, TeamViewer's cross-platform compatibility, allowing seamless connectivity between different devices and operating systems, is a notable advantage. However, some users express concerns regarding occasional connectivity issues and the need for improved customer support responsiveness. |
Microsoft Teams, a popular collaboration tool, receives mixed reviews from users. Many praise its ease of use, integration with other Microsoft products, and extensive features for communication and collaboration. However, some users express concerns about its complexity, occasional technical issues, and the need for better mobile app optimization. Additionally, some reviewers mention that the platform can be overwhelming for those not familiar with Microsoft's ecosystem. |
Users commend GotoAssist's user-friendly interface, praising its intuitive design and ease of navigation. They appreciate the quick and reliable remote access capabilities, enabling seamless troubleshooting and issue resolution. Additionally, the ability to transfer files and collaborate with team members during remote sessions is a major advantage. However, some users have expressed concerns regarding occasional glitches and stability issues, particularly during screen sharing. Furthermore, a few customers have reported challenges with customer support, citing slow response times and a lack of resolution to their queries. |
| Read All User Reviews | Read All User Reviews | Read All User Reviews |
AI-Generated from the text of User Reviews
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Single User Others Multi User Others Teams Others |
Microsoft Teams Free Microsoft 365 Personal $6.99 $6.99 per month Microsoft 365 Family $9.99 $9.99 per month Microsoft Teams Essentials $4.00 $4.00 per user / month Microsoft 365 Business Basic $6.00 $6.00 per user / month Microsoft 365 Business Standard $12.50 $12.50 per user / month |
Service Desk $39.00 $49.00 per month GoToAssist $55.00 $69.00 per user / month |
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| Company Details | Located in: Germany Founded in: 2005 | Located in: Redmond, Washington | Located in: Boston, Massachusetts |
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+49 7161 305898581 https://www.teamviewer.com/en/products/teamviewer/ |
Not available https://products.office.com/en-us/microsoft-teams/group-chat-software |
1 855 263 2838 https://www.goto.com/it-management/resolve |
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