Compare TeamViewer vs LogMeIn Pro

Summary

TeamViewer is a remote desktop tool with the world’s largest and fastest remote connection network. This is the only tool you will ever need to keep all your computers, servers, and devices at your fingertips. The only enterprise remote support tool you need for industrial-grade remote control, desktop sharing, online meetings, network monitoring, malware protection, and secure file transfer between computers. ..show more

LogMeIn Pro is a comprehensive and secure remote access tool that helps businesses streamline remote work, learning and customer engagement rates in real-time. The tool simplifies the overall monitoring process by allowing files to be stored, shared and quickly accessed across all devices. It can also keep track of the most used applications, websites and clouds. Moreover, the remote control feature present within the same, enables admins to obtain access to multiple desktop computers quickly and lets them view, access and work on the particulars at the same time. It supports unlimited user access, giving ample scope for instant collaboration and teamwork. LogMeIn Pro grants complimentary access to LastPass, providing a secure password vault for its users. With a vast 1TB file storage, it can store bulky files while making them easily shareable. Also, users can print documents from a remote device with the remote printing feature. Finally, to protect devices from cyber threats, viruses and sophisticated online malware, LogMeIn antivirus powered by Bitdefender, takes care of the overall network security. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.

Feedback Collection Helps in collecting feedback from users to assess the support

File Transfer Allows sending and receiving files

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system

Screen Sharing Enables remote participants to see your desktop that allows better collaboration

Session Recording Enables one to record remote access, support sessions, and meetings

Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

• Salesforce
• Jira

NA

• Slack

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