97%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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88%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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96%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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97%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
88%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
|
96%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
Remove
|
98%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Sponsored
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Summary |
TeamSupport is revolutionising customer support by ensuring optimal service at minimal prices, resulting in better RoI. From customer management to ticket management, products and inventory, collaborations, integrations, customer self-service, and reporting and analytics, this B2B customer support software solution is all about the ergonomics. Features like Customer Distress Index and Alerts, Issue Tracking, Built-in Live Chat and API built to support integration with internal systems, TeamSupport in a highly customisable, out-of-the-box solution for enhancing Business to Business support without losing focus of the end customer. TeamSupport comes with native integration functionality that lets you focus on your customers and a scalable help desk designed to suit to needs of any organisational setup. ..show more |
OTRS is a comprehensive service management software that helps businesses improve their customer service quality in an efficient manner. With this software, users can quickly channelise and prioritise the received requests from individual customers and get those fulfilled within time. The software also lets customers get a clear overview of how long it will take for companies to resolve their problems by checking on ticket wise statuses. OTRS lets companies’ employees and teams balance their workload and deliver high-quality service on time. It comes with customised templates that can be used to deliver accurate answers in real-time. In addition, the software can also be used to improve self-service support by adding complete and up-to-date FAQs as well as chat functions within integrated video guides. Automated reports generated by the software helps businesses to get a clear overview of monitoring the request processing time and enhance their service quality levels accordingly. Moreover, OTRS also helps to reduce service delivery errors by making sure that the agents have included all the important information within the solution email. ..show more |
Jitbit Helpdesk is a ticketing system and helpdesk software meant for your IT, SaaS and email-based businesses. It is easy to use and provides thorough support to customers. It enables you to send emails to the helpdesk and start managing the raised tickets. SaaS and IT versions integrate with over 500+ applications like mailboxes, Google Drive, etc. There is also a cloud version that is secure, powerful and easy to set up. The software comes with apps across both Android and iOS devices where customers can keep viewing the details of the ticket until it is resolved. The helpdesk automation feature of Jitbit helps you to have control over your raised tickets. Its team mailbox allows you to prioritise your tickets. With this app, users can type innovative replies for knowledge-based articles. The software allows you to seek feedback from customers through the ‘Ideas’ forum. Moreover, you can also sign-in to your Google Account from the Azure account. You can manage your IT service request tickets by its IT ticketing system. The app is customisable and you can easily monitor your organisation’s assets. ..show more |
A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more |
AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more. |
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Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come |
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Automated Routing It helps in automatically directing queries and data to the appropriate agent. |
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Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company |
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Concurrent Calling Allows to place more calls simultaneously without reducing call quality. |
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Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement |
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Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences. |
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Document Storage Helps in storing the documents electronically and in a systematic way |
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Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future |
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Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs. |
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Known Issue Management Helps to tackle and to manage familiar issues or routine challenges |
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Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online |
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Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation. |
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Multi-Channel Communication Helps in receiving queries and offering help through multiple channels |
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Multi-language Support Available in multiple languages to support global customers |
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Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions |
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Social Media Integration Enables integrating the software with social media for better reach and coverage |
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Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback |
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Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved |
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