Home/Live Chat Software/tawk.to vs PapercupsUpdated on: March 29, 2024

Compare tawk.to vs Papercups

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to
tawk.to Live Chat Software (372 Ratings)
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to

tawk.to

Live Chat Software (372 Ratings)
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

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Overview

Summary

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time. ..show more

Papercups software is an open-source live chat platform that allows you to communicate with your customers. The software includes a widget that may be customized with color, greetings, text, and more. You may modify your color, greetings, wording, and more without needing to know any coding thanks to their intuitive UI. You may save time and money by using Papercups to communicate with your consumers. Chat, email, Slack, and SMS can all be used to organize and respond to communications. It's an open-source, privacy-focused alternative to Intercom, Drift, and Zendesk. The platform has a sophisticated, feature-rich dashboard that simplifies customer support and feedback. You can respond from any location where you are working. Slack, their dashboard and their mobile app all allow you to respond to discussions. It eliminates the inconvenience of needing to log in to another dashboard. Papercups is a developer-friendly open-source project. HTML, React, React Native, and Flutter integrations are all supported. It only takes a few minutes to set up their integration, and if you can't do it in that time, we'll hop on a Zoom call with you and do it for you! Startups and small businesses use the software. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Las Vegas, Nevada

New York, New York

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

tawk.to
Free

Features

  • Monitor website visitors in real time
  • Localize messages
  • Collaborate and assign conversations
  • Answer chats from mobile device
  • Respond quickly with shortcuts
  • Knowledge Base
View Price Page
Starter
Free

Basic live chat and inbox to get you started.

Features

  • 2 seats included
  • 100,000 messages
  • 30 day message retention
  • Customizable chat widget
Lite
$34 /Month

Essential chat functionality for your business.

Features

  • Includes features of Starter plan, plus
  • 4 seats included
  • Unlimited messages
  • 3 months data retention
  • Private notes
  • Reply from Slack
Team
$94 /Month

Supercharge your support, sales, and marketing.

Features

  • Includes features of Starter plan, plus
  • 10 seats included
  • Unlimited data retention
  • Website screen sharing
  • Webhooks
  • Priority support
Enterprise
Custom

Advanced workflows, security, and support.

Features

  • Includes features of Team plan, plus
  • Unlimited seats
  • On premise deployment
  • Custom integrations
View Price Page

SCREENSHOTS

tawk.to Screenshots
View 4 screenshot(s)
Papercups Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • PrestaShop
  • WordPress
  • Squarespace
  • Weebly
  • Wix
  • BigCommerce
  • Shopify
  • Slack

ALTERNATIVES

Top alternatives to tawk.to

JivoChat
JivoChat
Crisp
Crisp
Intercom
Intercom
Zendesk Talk
Zendesk Talk
Tidio Chat
Tidio Chat

Top alternatives to Papercups

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat