Home/Live Chat Software/tawk.to vs IntelliTicksUpdated on: March 29, 2024

Compare tawk.to vs IntelliTicks

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to
tawk.to Live Chat Software (372 Ratings)
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to

tawk.to

Live Chat Software (372 Ratings)
84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

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Overview

Summary

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time. ..show more

IntelliTicks is an interesting software that utilises the combined power of AI and humans to back live chat for sales. It helps in creating a proactive and personalised zone for customers to express their demands. A plethora of features equipped within enables businesses to conduct automated interactions with their customers, seamlessly. The 24x7 sales representative keeps replying to customers from all over the world even when the human agents are away. The same AI chatbot makes answering repeated queries easy by auto-answering them immediately. For prospective leads, clients can take over the responsibility of handling them, from the AI chatbots as is found necessary. Thus ensuring that these leads are not left unattended and will ultimately leave them satisfied enough to enable conversion. Automated lead specific insights are generated by IntelliTicks that help clients to understand what their leads would like to focus on. The insights also intimate clients about lead prioritisation -hot, warm or cold leads. Further, real-time lead alerts are sent through emails, desktop notifications and mobile pings. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Las Vegas, Nevada

Haryana, India - 122002 / +91 7709 527 736

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

tawk.to
Free

Features

  • Monitor website visitors in real time
  • Localize messages
  • Collaborate and assign conversations
  • Answer chats from mobile device
  • Respond quickly with shortcuts
  • Knowledge Base
View Price Page
Free
Free

FREE Chatbot Templates created by Experts

Features

  • Conversations : Unlimited
  • 500 Monthly Visitors
  • Agents Included : 1
  • AI Bots : 1
  • Conversational Landing Page
  • User profiles
  • Analytics
  • Notifications
  • Email Reports
  • Mobile Apps
  • Widget re-branding
  • User Data : 1 month
  • Community Support
Starter
$25 /Month

FREE Chatbot Templates created by Experts

Features

  • Includes features of Free plan, plus
  • Monthly Visitors : 3000
  • Additional Agents : Unlimited
  • Additional Agents Price : $5 per Agent per Month
  • AI Bots : Unlimited
  • Live Chat
  • Live View
  • User Activity
  • CRM Integrations
  • User Data : 3 Months
  • Email Support
Standard
$99 /Month

FREE Chatbot Templates created by Experts

Features

  • Includes features of Starter plan, plus
  • Monthly Visitors : 30000
  • Agents Included : 2
  • Additional Agents Price : $15 per Month per Agent
  • Automated FAQs NLP Based
  • User Data : 6 Months
  • Live Chat Support
Plus
$299 /Month

FREE Chatbot Templates created by Experts

Features

  • Includes features of Standard plan, plus
  • Monthly Visitors : 1 Million
  • Agents Included : 5
  • Additional Agents Price : $25 per month per agent
  • User Data : 12 months
  • Phone Support
View Price Page

SCREENSHOTS

tawk.to Screenshots
View 4 screenshot(s)
IntelliTicks Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • PrestaShop
  • WordPress
  • Squarespace
  • Weebly
  • Wix
  • BigCommerce
  • Shopify
    NA

ALTERNATIVES

Top alternatives to tawk.to

JivoChat
JivoChat
Crisp
Crisp
Intercom
Intercom
Zendesk Talk
Zendesk Talk
Tidio Chat
Tidio Chat

Top alternatives to IntelliTicks

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat