Home/Live Chat Software/tawk.to vs BotcopyUpdated on: March 29, 2024

Compare tawk.to vs Botcopy

97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to
tawk.to Live Chat Software (372 Ratings)
82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
tawk.to

tawk.to

Live Chat Software (372 Ratings)
82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Start Free Trial

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Overview

Summary

tawk.to is an intuitive live chat software that helps businesses to connect with their customers through messages. The platform allows users to monitor and chat with the visitors on their website, respond to their support tickets and create a helping environment, empowering customers to find help in a seamless way. Whenever customers buy something, they have some questions in their mind about the products. tawk.to help businesses to offer relevant answers providing an amazing shopping experience. It offers a single place for users to communicate with their customers all over the world. The platform also provides its users with easily identifiable FAQs and knowledgeable articles and shortcuts so they can respond faster. With tawk.to, businesses can see on which page the customer is in real-time. This allows them to strike customers with the information they want in no time. ..show more

Botcopy is a Dialogflow website chatbot, comprising the best UI for web chat. Botcopy lets clients automate up to ninety per cent of their service chats along with the creation of branded web assistants that can access the databases in concern. The transcripts can further be passed from bots to humans for a solid boosting of satisfaction with, of course, smart handoffs. There are, per se, several features that make Botcopy a perfectly reliable and beneficial bot system for large scale organisations. The bot prompts are designed to greet every new visitor on the website and the greeting message is entirely customisable with a range of relevant messages. Triggered mostly by the user, the Botcopy chatbot can quickly react to specific functions and buttons on the web. It can further detect URLs in the browser address windows and thus, allowing clients to greet visitors as well as regular customers with data that is personalised according to individual search frequencies. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Las Vegas, Nevada

Santa Monica, CA / +1 424-341-5744

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

tawk.to
Free

Features

  • Monitor website visitors in real time
  • Localize messages
  • Collaborate and assign conversations
  • Answer chats from mobile device
  • Respond quickly with shortcuts
  • Knowledge Base
View Price Page
Pay-per-use
Others

$0.03 per engagement

Features

  • Unlimited Engagements
  • Unlimited bots
  • Unlimited team members
  • Access to all features
  • Community support
  • Dialogflow support room
Lite
$19 /Month

Features

  • 1,000 Engagements
  • Unlimited bots
  • Unlimited team members
  • Access to all features
  • Priority support
  • Dialogflow support room
Gold
$65 /Month

Features

  • 4,000 Engagements
  • Unlimited bots
  • Unlimited team members
  • Access to all features
  • Priority new-feature request
  • Dialogflow support room
PRO
Custom

Features

  • Unlimited Engagements
  • Includes features of Gold plan, plus
  • Dialogflow CX integration
  • Live-chat open endpoints
  • Chat history open endpoint
  • Enterprise consulting
View Price Page

SCREENSHOTS

tawk.to Screenshots
View 4 screenshot(s)
Botcopy Screenshots

INTEGRATIONS

  • PrestaShop
  • WordPress
  • Squarespace
  • Weebly
  • Wix
  • BigCommerce
  • Shopify
  • Janis
  • Rasa

ALTERNATIVES

Top alternatives to tawk.to

JivoChat
JivoChat
Crisp
Crisp
Intercom
Intercom
Zendesk Talk
Zendesk Talk
Tidio Chat
Tidio Chat

Top alternatives to Botcopy

Kommunicate
Kommunicate
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom