Home/Call Center Software/TalkDesk vs Vert-Age DialerUpdated on: March 29, 2024

Compare TalkDesk vs Vert-Age Dialer

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..show more

Vert-Age Dialer is a call centre software that is used to increase business efficiency and productivity. With a personalised dashboard and interactive communication options, this software helps businesses to reach out to the right prospects with utmost accuracy. This software program is technically advanced to make the business process in call centres simpler and more productive. It also comes as a complete call centre platform to make outbound calls automated. Furthermore, the predictive dialer of the software dials a list of phone numbers and connects answered calls directly to the agents. Vert-Age Dialer contains different dialling modes backed by an answering machine detection facility. It also ensures agent productivity at a low cost, besides providing an IVR and skills-based routing facility that delivers outstanding customer experiences on the go. Businesses can also store customer records in one place and manage proper follow-ups with its Customised CRM feature. Other features of Vert-Age Dialer include cloud-based solutions, ticket management, missed call services and chatbot/voice bot. ..show more

Features

Auto Call Recording Automatically records all the ongoing calls.

Call Monitoring Allows you listen to all inbound and outbound calls.

Concurrency Support Allows you to manage multiple calls concurrently

IVR Support Interactive voice recognition routes the caller to the right agent

Inbound Call Center Allows you to receive an incoming call from customers

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Outbound Call Center Allows your agent to make outgoing calls

Predictive Dialer Automatically dials to list of phone numbers

Progressive Dialer Auto dials and connects agents to calls answered by live persons

Queue Management (Calls) Allows you to control call queues and distributes call equally

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 (888) 743-3044

Noida, India / 0120 696 7401

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

CX Cloud Professional
Custom

Fully-featured, cloud-based solution for small and medium-sized contact centers.

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Industry's deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 80+ AppConnect partners
  • Mood Sentiment
  • Guardian Standard
  • Connections Standard

Add-ons

  • AI Trainer
  • Omnichannel
  • Workforce Management
  • Quality Management
  • QM Assist
  • Speech Analytics
  • Virtual Agent
  • Guide
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
  • Proxy
  • Screen Recording
CX Cloud Professional Plus
Custom

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool.

Features

  • Includes features of CX Cloud Professional plan, plus
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • CSAT SMS Surveys
  • Studio Functions
  • Includes features of Add-ons
CX Cloud Enterprise
Custom

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee

Features

  • Includes features of CX Cloud Professional Plus plan, plus
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Includes features of Add-ons
View Price Page
Vert-Age Dialer
Custom

Features

  • Auto Dialer Software
  • Predictive Dialer
  • Outbound Call Center Software
  • Inbound Call Center Software
  • Customize CRM Software
  • Cloud Based Solution
  • Ticket Management Software
  • Missed Call Services
  • Chatbot / Voicebot
View Price Page

SCREENSHOTS

TalkDesk Screenshots
View 5 screenshot(s)
Vert-Age Dialer Screenshots

INTEGRATIONS

  • Intercom
  • Slack
  • LiveChat
  • Salesforce
    NA

ALTERNATIVES

Top alternatives to TalkDesk

Aircall
Aircall
Twilio Flex
Twilio Flex
RingCentral Office
RingCentral Office
Zendesk Talk
Zendesk Talk
Dialpad Talk
Dialpad Talk

Top alternatives to Vert-Age Dialer

TalkDesk
TalkDesk
CloudTalk
CloudTalk
Nextiva
Nextiva
CallHippo
CallHippo
Bright Pattern
Bright Pattern