TalkDesk vs RingCentral Office Comparison

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

TalkDesk

Call Center Software

4.5 5,311 user ratings

Visit Website

RingCentral Office

VoIP Providers

3.7 1,283 user ratings

Visit Website

Overview

Description	An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. Read more	RingCentral Office is a robust communication and collaboration platform that enables seamless communication between in house employees and clients over messages, videos and calls. The platform simplifies users’ workflow by providing them with an easy way to forward team-specific messages, share files and manage tasks on the go. It helps to reduce email clutter by creating dedicated threads and folders for individual teams, projects and topics. Users can even streamline their work by inviting their partners and customers to join in conversations as per need. RingCentral Office also enables employees to make flawless HD quality video and audio calls to individual colleagues, partners or customers. The platform abides by enterprise-grade security without any compromise, to facilitate the proper safety of audio and video calls. RingCentral Office offers 99.999% uptime SLA so that users get to receive maximum calls. Moreover, it even allows real-time integration with appropriate external tools, assuring better decision making. Read more
Pricing Options	Free Trial Not Available TalkDesk Offers Custom plan.	Free Trial Available Starts at $19.99.
SW Score & Breakdown	98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 100% Momentum 70% Popularity 96%
SaaSworthy Awards	# 1 Most Worthy # 1 Fastest Growing	Not Available

Technical Details

Organization Types Supported	Large Enterprises Medium Business Small Business	Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.5/5 5,311 user ratings	3.7/5 1,283 user ratings
Ratings Distribution	Excellent 55.9% Very Good 35.7% Average 6.5% Poor 1.2% Terrible 0.6%	Excellent 33.3% Very Good 34.4% Average 12.9% Poor 3.6% Terrible 15.8%
Review Summary	As a popular cloud-based contact center solution, Talkdesk has received both positive and negative feedback from users. Reviewers praise its user-friendly interface, feature-rich functionality, and strong reporting capabilities. However, some users have expressed concerns about its pricing structure, occasional technical glitches, and limited customization options. Additionally, while Talkdesk integrates well with numerous third-party applications, some reviewers have reported challenges with specific integrations. Overall, Talkdesk appears to be a solid choice for businesses seeking a feature-rich and user-friendly contact center solution, but it may not be suitable for those with strict budget constraints or highly customized needs.	RingCentral users generally express satisfaction with its user-friendly interface, extensive features, and reliable call quality. They appreciate the flexibility and scalability of the platform, which allows them to customize it according to their business needs. Additionally, the integration with other business tools and applications is highly valued. However, some users have reported occasional technical glitches and integration issues, emphasizing the need for improved stability and seamless connectivity. Overall, RingCentral users find it a solid and dependable communication and collaboration solution.
	Read All User Reviews	Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options	Free Trial Not Available TalkDesk Offers Custom plan.	Free Trial Available Starts at $19.99.
Pricing Plans Monthly Plans Annual Plans	CX Cloud Professional Custom CX Cloud Professional Plus Custom CX Cloud Enterprise Custom	Essentials $19.99 $29.99 per user / month Standard $24.99 $34.99 per user / month Premium $34.99 $44.99 per user / month Ultimate $49.99 $59.99 per user / month
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Zendesk Talk 4.3 Based on 2233 Ratings TalkDesk Vs Zendesk Talk Freshdesk Contact Center (Formerly Freshcaller) 4.2 Based on 196 Ratings TalkDesk Vs Freshdesk Contact Center (Formerly Freshcaller) Aircall 4.4 Based on 1209 Ratings TalkDesk Vs Aircall HoduCC 4.8 Based on 20 Ratings TalkDesk Vs HoduCC Dialpad Contact Center 4.3 Based on 207 Ratings	Ringover 5 Based on 20 Ratings RingCentral Office Vs Ringover Voxbi RingByName 4.2 Based on 18 Ratings AT&T Office@Hand 4PSA VoipNow 4.7 Based on 9 Ratings
	View All TalkDesk Alternatives	View All RingCentral Office Alternatives