TalkDesk vs Freshdesk Comparison

Remove All ADD PRODUCT TalkDesk Freshdesk	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TalkDesk Call Center Software (6540 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Help Desk Software (2492 Ratings)
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TalkDesk Call Center Software (6540 Ratings)

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Freshdesk Help Desk Software (2492 Ratings)

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ADD PRODUCT	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TalkDesk Call Center Software (6540 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshdesk Help Desk Software (2492 Ratings)
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ADD PRODUCT

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TalkDesk

Call Center Software (6540 Ratings)

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Freshdesk

Help Desk Software (2492 Ratings)

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Start Free Trial

Overview

Summary

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / +1 (888) 743-3044

San Bruno, California / +1 (866) 832-3090

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	CX Cloud Professional Custom Fully-featured, cloud-based solution for small and medium-sized contact centers. Features ACD IVR (Studio) Real-time dashboards (Live) Business Intelligence (Explore) Industry's deepest Salesforce integration 60+ out-of-the-box integrations 80+ AppConnect partners Mood Sentiment Guardian Standard Connections Standard Add-ons AI Trainer Omnichannel Workforce Management Quality Management QM Assist Speech Analytics Virtual Agent Guide PCI Payment Local Presence Salesforce Smart SMS Proxy Screen Recording CX Cloud Professional Plus Custom For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool. Features Includes features of CX Cloud Professional plan, plus Mobile Agent (Android & iOS) Real-time & historical reporting APIs CSAT SMS Surveys Studio Functions Includes features of Add-ons CX Cloud Enterprise Custom For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee Features Includes features of CX Cloud Professional Plus plan, plus 100% uptime SLA Custom report & dashboard creation All APIs Includes features of Add-ons View Price Page	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page

Compare TalkDesk vs Freshdesk

TalkDesk

Freshdesk

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES