Home/Compare/TalkDesk vs Five9
Updated on: November 29, 2020

TalkDesk vs Five9

98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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Five9 Call Center Software
(959 Ratings)
Visit Website Visit Website
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98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Five9 Call Center Software
(959 Ratings)
Visit Website Visit Website

Overview

Summary

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..read more

Five9 is a cloud contact center software for the digital enterprise, bringing the power of cloud innovation to customers and facilitating more than three billion customer interactions annually. Five9 provides end-to-end solutions with omnichannel routing, analytics, WFO, and AI to increase agent productivity and deliver tangible business results. ..read more

Features

Auto Call Recording

Call Monitoring

Concurrency Support

IVR Support

Inbound Call Center

Live Chat

Outbound Call Center

Predictive Dialer

Progressive Dialer

Queue Management (Calls)

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 (888) 743-3044

San Ramon, California / +1-925-201-2000

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Professional
Custom

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Self-service SDK
  • Industry’s deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 50+ AppConnect partners

Add-ons

  • Omnichannel
  • Workforce Management
  • Quality Management
  • Speech Analytics
  • Virtual Agent
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
Professional Plus
Custom

Features

  • Includes all the Features of Professional Plan, plus
  • SMS CSAT surveys
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • Add-ons
Enterprise
Custom

Features

  • Includes all the Features of Professional Plus Plan, plus
  • Unlimited call recording
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Add-ons
View Price Page
Outbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support

Inbound
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
Blended
Custom

Features

  • Quality Monitoring
  • CTI
  • ACD
  • Dialers
  • IVR
  • Historical & Standard Reporting
  • Agent, Supervisor, & Administrator Licenses
  • Telecom Usage
  • Multichannel
  • Social
  • Chat
  • Email
  • Mobile Care
  • CRM Integrations
  • Call Recording
  • Screen Recording
  • Quality Management
  • Workforce Management
  • Professional Services
  • Premium Support
  • Speech Recognition IVR
View Price Page

SCREENSHOTS

TalkDesk Screenshots
View 5 screenshot(s)
Five9 Screenshots
View 2 screenshot(s)

INTEGRATIONS

  • Intercom
  • Slack
  • LiveChat
  • Salesforce
  • Salesforce

ALTERNATIVES

Top alternatives to TalkDesk

Five9
Zendesk Talk
Nextiva
Aircall
CallHippo

Top alternatives to Five9

Twilio Flex
TalkDesk
Nextiva
Aircall
CallHippo