Home/Call Center Software/TalkDesk vs ContactCentralUpdated on: March 29, 2024

Compare TalkDesk vs ContactCentral

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Overview

Summary

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..show more

ContactCentral is a cloud-based call centre software specially designed for marketing, sales, and support teams. It is one of the very few services that charge no upfront rentals and where clients pay based on their usage. Along with this, businesses need not sign up for a lengthy contract that bounds them to the service for a long period. It uses simple per seat pricing that can be easily scaled up or down depending upon the growth of the business. These features make it a great choice for small businesses who’re looking to set up a strong calling ecosystem but lack a massive budget. ContactCentral offers plug-and-play phone numbers, CRM integrations, and multi-level IVRs for a complete package. Moreover, it doesn’t require consultants or implementation engineers to set it up. The simple DIY software helps in quick and easy setup of all its services without any hassles. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

San Francisco, California / +1 (888) 743-3044

+1 833-300-0885

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

CX Cloud Professional
Custom

Fully-featured, cloud-based solution for small and medium-sized contact centers.

Features

  • ACD
  • IVR (Studio)
  • Real-time dashboards (Live)
  • Business Intelligence (Explore)
  • Industry's deepest Salesforce integration
  • 60+ out-of-the-box integrations
  • 80+ AppConnect partners
  • Mood Sentiment
  • Guardian Standard
  • Connections Standard

Add-ons

  • AI Trainer
  • Omnichannel
  • Workforce Management
  • Quality Management
  • QM Assist
  • Speech Analytics
  • Virtual Agent
  • Guide
  • PCI Payment
  • Local Presence
  • Salesforce Smart SMS
  • Proxy
  • Screen Recording
CX Cloud Professional Plus
Custom

For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool.

Features

  • Includes features of CX Cloud Professional plan, plus
  • Mobile Agent (Android & iOS)
  • Real-time & historical reporting APIs
  • CSAT SMS Surveys
  • Studio Functions
  • Includes features of Add-ons
CX Cloud Enterprise
Custom

For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee

Features

  • Includes features of CX Cloud Professional Plus plan, plus
  • 100% uptime SLA
  • Custom report & dashboard creation
  • All APIs
  • Includes features of Add-ons
View Price Page
Standard
$25 /Month

$25 per Agent per Month billed Annually

$29 per Agent per Month billed Monthly

Features

  • Upto 10 Agents
  • Phone setup
  • Call Routing
  • IVR
  • Call Queues
  • Unlimited Campaigns
  • Dashboard
  • Call Recording
  • Call Notes

Note : Phone Number and Minutes Sold Separately (buy credits)

Enterprise
$40 /Month

$40 per Agent per Month billed Annually

$49 per Agent per Month billed Monthly

Features

  • Includes features of Standard plan, plus
  • Upto 25 Agents
  • Multilevel IVR
  • Voicemail Support
  • Unlimited Campaigns with Surveys
  • Call Analytics
  • Call Masking
  • Number Porting for Outgoing

SCREENSHOTS

TalkDesk Screenshots
View 5 screenshot(s)
ContactCentral Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Intercom
  • Slack
  • LiveChat
  • Salesforce
    NA

ALTERNATIVES

Top alternatives to TalkDesk

Aircall
Aircall
Twilio Flex
Twilio Flex
RingCentral Office
RingCentral Office
Zendesk Talk
Zendesk Talk
Dialpad Talk
Dialpad Talk

Top alternatives to ContactCentral

Zoho Billing
Zoho Billing
Rainex
Rainex
BluLogix
BluLogix
Revloop
Revloop
Rebill
Rebill