TalkDesk vs CallTrackingMetrics Comparison

Remove All ADD PRODUCT TalkDesk CallTrackingMetrics	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TalkDesk Call Center Software (6540 Ratings)	Remove CallTrackingMetrics Inbound Call Tracking Software (807 Ratings)
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ADD PRODUCT	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove TalkDesk Call Center Software (6540 Ratings)	Remove CallTrackingMetrics Inbound Call Tracking Software (807 Ratings)
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Overview

Summary

An enterprise-class customer support platform with modern cloud solution. It has click-to-call feature using which you can call directly from your helpdesk and website. Based on caller data and IVR selection inbound calls are routed to respective agents by automatic call distributor (ACD). This software supports seamless integration with business applications such as Zendesk and SalesForce. Talkdesk assigns an unique tag to every contacts using which you can easily sort and identify required contact details. Moreover, it has call blocking feature that allows you to blacklist phone numbers in order to restrict spam calls. ..show more

CallTrackingMetrics is a consolidated tool for call tracking and analysis, and it provides contact center solutions to organizations. It is an omnichannel tracking and analytics tool to track which of their campaigns are generating responses, by using keywords-level marketing attribution. It can also remotely manage all communication channels on one platform, which is highly customizable and intelligently automated to be scalable as per demand. The tool identifies the trends in the conversations and automates actions based on the words spoken by customers to provide a faster and personalized service. Employees can route the communications to any team members using smart rules that boosts the agent’s productivity. Organizations can customize their solutions using the custom API, custom pricing, and HIPAA, GDPR, CCPA, and PCI compliant tools. Real-time data analysis equips the user to analyze the important factors about employee productivity and campaign performance, and make crucial business decisions. CallTrackingMetrics can also be integrated with other tools such as Facebook Messenger, Google Ads, Microsoft Advertising, and much more. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Francisco, California / +1 (888) 743-3044

Severna Park, Maryland / 800-577-1872

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	CX Cloud Professional Custom Fully-featured, cloud-based solution for small and medium-sized contact centers. Features ACD IVR (Studio) Real-time dashboards (Live) Business Intelligence (Explore) Industry's deepest Salesforce integration 60+ out-of-the-box integrations 80+ AppConnect partners Mood Sentiment Guardian Standard Connections Standard Add-ons AI Trainer Omnichannel Workforce Management Quality Management QM Assist Speech Analytics Virtual Agent Guide PCI Payment Local Presence Salesforce Smart SMS Proxy Screen Recording CX Cloud Professional Plus Custom For larger contact centers or those needing mobile agents and APIs to integrate with your Business Intelligence tool. Features Includes features of CX Cloud Professional plan, plus Mobile Agent (Android & iOS) Real-time & historical reporting APIs CSAT SMS Surveys Studio Functions Includes features of Add-ons CX Cloud Enterprise Custom For larger contact centers or those needing customization and service backed by a 100% uptime SLA guarantee Features Includes features of CX Cloud Professional Plus plan, plus 100% uptime SLA Custom report & dashboard creation All APIs Includes features of Add-ons View Price Page	Performance $39 /Month Features Call and text tracking and attribution Integrations with Google and Bing Call recording, scoring, and tagging Basic call routing Live phone, email, and chat support Growth $99 /Month Features All from Business, plus: Free unlimited chat licenses for 30 days! Unlimited Sub-accounts Track unlimited web forms with FormReactor® Integrations with Facebook and HubSpot Design custom agency account structures with flexible billing Capture conversation analytics and automate scoring and conversions Enhanced security for HIPAA/GDPR compliance Live chat widget to engage prospects and support customers Connect $299 /Month Features All from Marketing, plus: Free unlimited chat licenses for 30 days! Integrations with Salesforce, Microsoft Dynamics, and Zendesk Smart dialer to automate outbound calls Mobilize remote employees with softphone system Contact center and live agent performance reporting Dedicated onboarding support and account executive Leverage team chat for seamless internal communications and coaching Enterprise Custom Features All from Contact Center, plus: Account strategy and implementation with our Professional Services teams with a phased migration approach Guided phone number porting Partner with our lead engineers to customize the platform to your business rules Personalized training packages to increase product adoption across your organization Dedicated technical support services, with 24/7 coverage and Service-Level Agreements Dedicated account manager View Price Page

Compare TalkDesk vs CallTrackingMetrics

TalkDesk

CallTrackingMetrics

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES