SysAid vs CRMdesk Comparison

Remove All	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SysAid Help Desk Software (1687 Ratings)	83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CRMdesk Help Desk Software (112 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Remove All	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SysAid Help Desk Software (1687 Ratings)	83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove CRMdesk Help Desk Software (112 Ratings)	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zendesk Support Help Desk Software (5051 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Overview

Summary

SysAid is an ITSM, Service desk, and Help desk software solution that integrates all the essential IT tools into a single product. Its powerful set of features consists of a Help desk, IT Asset Management, and various easy-to-use tools for analyzing and optimizing IT performance. SysAid’s IT Asset Management arm manages the IT hardware, software, and mobile assets apart from providing benefits of an integrated ITSM and IT asset management solution. It easily discovers the assets in the user’s network and views the entire status of their hardware components and software products. SysAid Help Desk delivers all the essentials: a superior ticket management tool, IT asset management, mobile device management, chat, self-service, mobile apps, password reset, industry benchmarking, and more. It even provides a variety of sophisticated and user-friendly analytics tools in order to obtain a more accurate and holistic view of the user’s IT service performance. ..show more

CRMdesk is a very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. From small companies to large enterprises, from specific manufactures to vertical business integration, CRMdesk is scalable enough to grow with your business needs. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Automated Routing It helps in automatically directing queries and data to the appropriate agent.
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Concurrent Calling Allows to place more calls simultaneously without reducing call quality.
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
Document Storage Helps in storing the documents electronically and in a systematic way
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
Multi-language Support Available in multiple languages to support global customers
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Social Media Integration Enables integrating the software with social media for better reach and coverage
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Tel Aviv, Israel / +972 3 533-3675

N/A

San Francisco, California - 94103 / +1 415-418-7506

San Bruno, California / +1 (866) 832-3090

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Help Desk Custom Everything lean teams need to get more done with less. Features SysAid Copilot (Add-on) Incident Management Self-Service Portal Service Catalog Asset Management Reporting and Analytics Escalation policies Remote control ITSM Custom For mid-sized and mature organizations to provide an excellent service. Features Includes features of Help Desk plan, plus SysAid Copilot (Add-on) ITIL Package Workflow Automation Third-Party Integrations Company management Advanced SLA Enterprise Custom A package with no limitations designed to help teams of any size. Features Includes features of ITSM plan, plus SysAid Copilot (Add-on) Unlimited Number of Admins Unlimited Automation Rules Unlimited Custom Columns Enterprise Premium Service View Price Page	Standard Edition Others Features 5 Customer Service Representatives: $49 10 Customer Service Representatives: $75 25 Customer Service Representatives: $149 Unlimited Customer Service Representatives: $249 24/7 customer support included Free lifetime upgrade Unlimited amount of customers Highly customizable: Ability to change Customer Desk appearance. Integration with your website: Application is specially designed and developed to allow fast and complete integration with existing customer's website. Multilingual user interface: English, Spanish, French, Swedish, Dutch, Portuguese,Traditional and Simplified Chinese and Japanese user interfaces. More languages will be available soon. Requests Submission: Customers are able to ask, review or update questions to the support staff. Automatic email notifications: The system automatically generates email notifications when issues are resolved or updated by the support staff. Frequently Asked Questions: Searchable Knowledge base of frequently asked questions helps to find answers to related problems or questions. Self registering: To submit requests customers need to register for the first time to create a separate password-protected account. Simplified: Seamless registration while submitting requests with e-mail and name only. Restricted: Customers are created and provided with login info by support staff only. Web-based: All the functionality is accessible through the Web. Staff Management: Ability to create, update and delete support staff records. Product/Area Management: Ability to create, update and delete your company's support site products/areas. Customer Questions Management: Ability to resolve or update customers' questions as well as searching through a questions database for a related answer. FAQ Knowledgebase Management: Customer support staff has an easy way to create and update the FAQ Knowledge base records or to search through FAQ database for a related answer. Automatic email notification: The system automatically notifies support staff when the new request has been sent or when the existing issue information was updated by the customer. Security: The site is secured by a unique user Id / password combination to prevent unauthorized access to the site. Easy Customization: All features may be customized through easy to navigate web-based forms. Newsletters wizard: Allows sending newsletters to customers. Assignment Rules: The system allows setting rules for automatic questions assignment to customer service representatives according to the product, company or domain. Role-based permission: Ability to manage user access rights for "Knowledge Base", "Questions", "Customers" and "Reports" tabs in Support Desk. Reports: Build-in reports to gather statistical information with optional charts. Spell Checker: Checks spelling online in customer support replies. Professional Edition Others Features 5 Customer Service Representatives: $75 10 Customer Service Representatives: $99 25 Customer Service Representatives: $199 Unlimited Customer Service Representatives: $299 Discussion Forum: Customer's community where they can find solutions, advices, discussions and friends. Idea Exchange: Dedicated "ideas" forum for customers to post, vote, comment and see what is planned to deliver. SSL security option: Secure customer communication through the Customer Desk site using 128-bit encryption. FAQ access restriction: Access to certain FAQ topics may be restricted for each customer individually. E-mail Interface: Allows customers to submit requests via email. Attachments will be linked to the request. Custom Registration Integration: Ability to customize registration to allow possible integration with customer's own registration form. Mixed mode: Combines self registering with automatic registration/login from any third-party site/application. Discussion Forum Management: Maintain and participate in customer's community. Idea Exchange Management: Obtain and share customer's or own ideas, show what is planned to deliver. SSL security option: Secure support staff communication through the Support Desk site using 128-bit encryption. Mail Integration: Allows customers to submit help desk requests via email. Attachments will be linked to the request. Mail Rules: Ability to assign certain products/areas for different groups of questions coming through email interface. Custom Fields: Ability to create custom fields for the user registration and request forms. Escalation Rules: Ability to set rules for automatic escalation of customer request according to the time, status, product and other criteria. Response Templates: Ability to create typical response templates to streamline support staff answers. Third-party Software Integration: CRMdesk can be integrated with BUGtrack - bug tracking and project management software. Web-Query: Ability to create web-query to the CRMdesk database. Query result is available in the XML or HTML format. View Price Page	Suite Team $69 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Suite Growth $115 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Suite Professional $149 /User/Month Features Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Suite Enterprise Custom Features: Ticketing system Email, chat, voice, social messaging, and more Help center Standard bots Prebuilt analytics dashboards 1,000+ apps & integrations Pre-defined responses (macros) Custom business rules (triggers & automations) Online support from the Zendesk team Digital onboarding and adoption resources Multiple ticket forms Light Agents Service level agreements (SLA) Customer satisfaction ratings (CSAT) Multilingual support and content Self-service customer portal Business hours Custom and live analytics Side conversations Skills-based routing Integrated community forums Data location options HIPAA enabled Access to Sunshine Conversations Eligible for Advanced AI add-on Eligible for Advanced Data Privacy and Protection add-on Sandbox AI-powered Content Cues Content blocks Custom agent roles Dynamic, Contextual workspaces Suite Enterprise Plus Custom A comprehensive solution that meets all enterprise needs. Features Optimize support and fine-tune change management with our most robust sandbox Scale your business with our highest API rate limits Protect your operations with enhanced disaster recovery View Price Page	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page

Compare SysAid vs CRMdesk

SysAid

CRMdesk

Zendesk Support

Freshdesk

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES