Home/Reputation Management Software/Swell vs BroadlyUpdated on: March 28, 2024

Compare Swell vs Broadly

88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
77% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Swell software is a Reputation management software used to collect online reviews and customer feedback across multiple social media channels. The software offers a Toolkit to monitor the reviews on your brand/products. Collaborate with teams to respond to reviews and manage your online reputation to automate workflows. It integrates with Quickbooks, MYOB, and more. Small, Medium companies make use of the software. ..show more

Broadly is a customer experience and online reputation management software for small businesses. It can be used to get reviews, generate more leads and engage customers in order to build strong relationships with them. Businesses can use the software to enhance their online reviews, amplify reputation and generate low-cost leads as well. With Broadly, brands can respond to customers’ reviews, from Facebook, Google or other social networking sites, all at one place. A web chat facility offered by the particular software enhances lead retention levels by helping out brands to start a conversation with website visitors in real-time. The service provides a 360° view of all customer-related interactions, enabling brands to offer the most accurate and consistent customer experience. Organizations can forward mobile invoices via simple text or email and allow customers to pay online at any time from anywhere. Its dashboard feature facilitates detailed monitoring of individual feedback and team performance, in order to guarantee a positive experience at the customer level. ..show more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Salt Lake City, UT / +1 (844) 560-2626

California, United States / 510.400.6039

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Swell
$249 /Month

Features

  • Swell Insight
  • Swell Review
  • Swell Webchat
  • Swell Message
  • Swell Schedule
  • Swell SurveyPay

For Multiple locations, contact the vendor.

View Price Page
Broadly Custom Plan
Custom

Features

  • Customer Review Platform
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
View Price Page

SCREENSHOTS

Swell Screenshots
View 1 screenshot(s)
Broadly Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • eVetPractice
  • HubSpot CRM
  • Quickbooks
  • Salesforce
  • ChiroTouch
  • Eclipse Che
  • MYOB
  • Zapier
  • Freshbooks
  • Cornerstone Software
    NA

ALTERNATIVES

Top alternatives to Swell

WELL
WELL
Wave
Wave
Trustpilot
Trustpilot
BirdEye
BirdEye
Mention
Mention

Top alternatives to Broadly

Podium
Podium
Trustpilot
Trustpilot
BirdEye
BirdEye
Mention
Mention
Yotpo
Yotpo