Home/Reputation Management Software/Swell vs BirdEye
Updated on: February 4, 2023

Compare Swell vs BirdEye

86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Visit Website

Visit Website

ADD PRODUCT
86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
Visit Website

Visit Website

Overview

Summary

Swell software is a Reputation management software used to collect online reviews and customer feedback across multiple social media channels. The software offers a Toolkit to monitor the reviews on your brand/products. Collaborate with teams to respond to reviews and manage your online reputation to automate workflows. It integrates with Quickbooks, MYOB, and more. Small, Medium companies make use of the software. ..read more

BirdEye is an all-in-one marketing platform for multi-location businesses to help them deliver the best customer experiences in every step. This is an automated platform that uses data and advanced tools to collect reviews, convert leads, run surveys, text customers and provide referral benefits to the same. BirdEye helps business to be found by potential clients by consistently trying to gain engagement with them. The platform provides various means to connect business with customers, including webchat, video chat and mass texting, besides periodically forwarded reminders about individual products. BirdEye can also be used to organise surveys to get feedback from valuable customers. The feedback helps brands fix problems in their system and make strategies for the future. Whether the business has only a couple of branches or it is operating with hundreds of wings, BirdEye helps in every possible way to grow in this competitive market. Its services are beneficial to all kinds of companies, no matter if it belongs to healthcare, finance, automotive, education, real estate, etc. ..read more

Features

Campaign Management Allows a user to analyze and track marketing campaigns across multichannel efforts

Customer Review Platform Facilitates timely and proper collection of product and/or business reviews

Gamification Helps in applying game mechanics to the work environment for better collaboration and engagement

Response Management Allows timely responding to the feedback given by the product users/hotel guests

Review Monitoring Enables users to timely track and monitor reviews to facilitate quick response

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Social Media Metrics Users can measure and improve social media marketing performance

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Salt Lake City, UT / +1 (844) 560-2626

California, United States / 1-800-561-3357

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Swell
$249 /Month

Features

  • Swell Insight
  • Swell Review
  • Swell Webchat
  • Swell Message
  • Swell Schedule
  • Swell SurveyPay

For Multiple locations, contact the vendor.

View Price Page
BirdEye
Custom

Features

  • Campaign Management
  • Customer Review Platform
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
View Price Page

SCREENSHOTS

Swell Screenshots
View 1 screenshot(s)
BirdEye Screenshots
View 8 screenshot(s)

INTEGRATIONS

  • eVetPractice
  • HubSpot CRM
  • Quickbooks
  • Salesforce
  • ChiroTouch
  • Eclipse Che
  • MYOB
  • Zapier
  • Freshbooks
  • Cornerstone Software
    NA

ALTERNATIVES

Top alternatives to Swell

WELL
WELL
Shopify Plus
Shopify Plus
Wave
Wave
Shopify
Shopify
Trustpilot
Trustpilot

Top alternatives to BirdEye

Sprinklr
Sprinklr
Reputation.com
Reputation.com
Swell
Swell
Yext
Yext
Podium
Podium