SurveySparrow vs inBook Comparison

95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SurveySparrow

Survey/ User Feedback Software

4.6 1,978 user ratings

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80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

inBook

Survey/ User Feedback Software

4.6 11 user ratings

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Overview

Description	SurveySparrow is a unique tool with the ability to turn monotonous surveys into engaging conversations. Organisations can create unique chat-like surveys that can easily capture personalised information of users. Multiple question types make the tool more versatile and provide it with a range of use cases. This includes determining the Net Promoter Score, capturing employee feedback, boosting customer satisfaction and turning them into brand ambassadors, undertaking market research to aid decision making, obtaining insights from website visitors, and more. SurveySparrow also offers many other functionalities such as automating surveys, the ability to monitor survey performance in real-time, Piping and Display Logic for personalised surveys, data-driven insights about web surveys, expert survey templates, and the like. Read more	InBook is a survey application that allows users to easily create and conduct offline surveys. Users can simply get started by creating a survey, installing the branded application on their iOS and Android tablet, and placing the tablet at an accessible location inside the brick and mortar store. The dashboard showcases the collected information based on dates, devices, and surveys. This makes it easy for quality control specialists and senior store management to understand customer mindsets. With nine types of questions at their disposal, users can create custom surveys that are personalized to their needs. For instance, they can add logic to the questionnaire that displays questions based on previous answers. Managers can bring the whole team onboard by adding multiple users can determine their access rights. This gives them a reliable system to ask questions to customers after service, analyze the results, and make decisions accordingly. Read more
Pricing Options	Free Trial Available Starts at $19.00. Offers Free-forever and Custom plan.	Free Trial Available Starts at $9.00. Offers Custom plan.
SW Score & Breakdown	95% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 100% Reviews 91% Momentum 75% Popularity 88%	80% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 89% Reviews 65% Momentum 60% Popularity 66%
SaaSworthy Awards	# 5 Highly Rated # 10 Fastest Growing	Not Available

Features

Total Features	17 Features	12 Features
Common Features for All	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 14 More - Show Less	360 Degree Feedback Captures and centralizes a holistic feedback of the target audience that helps in making business decisions. Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time Email Distribution This feature lets you send a custom email invitation for the survey to the respondents Embeddable Survey It enables you to directly include your surveys on your own website Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go Multiple Question Types These question patterns are aimed at collecting statistical data from the respondents with accuracy Offline Response Collection This feature lets you store all the collected data locally on the tablet, smartphone and mobile devices without the access of internet Online Survey Lets you run your survey through email, social media platforms, web forms, polls, quizzes and posts Phone Survey It enables you to run your survey over telephones Question Branching Allows respondents to screen questions and give answer to the relevant questions only Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys Site Intercept Survey Captures value from your website visitors with targeted, engaging messages Skip Logic It hides the irrelevant pages or questions based on previous responses. Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive Survey Templates Survey Templates consist of a complete set of questions using which you can start building surveys without spending much time. + 9 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS	SaaS/Web/Cloud Mobile - Android Mobile - iOS
Modes of Support	24/7 (Live rep) Online	24/7 (Live rep) Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.6/5 1,978 user ratings	4.6/5 11 user ratings
Ratings Distribution	Excellent 67.9% Very Good 26.4% Average 4.1% Poor 0.4% Terrible 1.1%	Excellent 63.6% Very Good 27.3% Average 9.1% Poor 0% Terrible 0%
Review Summary	SurveySparrow, a customer management software, receives overwhelmingly positive feedback from users across multiple review platforms. Reviewers consistently highlight its user-friendly interface, extensive customization options, and robust reporting capabilities as key strengths. SurveySparrow's ability to create visually appealing surveys and its seamless integration with various third-party applications are also frequently praised. Additionally, reviewers appreciate its affordable pricing plans and responsive customer support. Overall, SurveySparrow is highly recommended for businesses seeking a comprehensive and user-friendly customer management solution.	Not Available
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Pricing

Pricing Options	Free Trial Available Starts at $19.00. Offers Free-forever and Custom plan.	Free Trial Available Starts at $9.00. Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Basic (Personal) $19.00 $19.00 per month Premium (Personal) $29.00 $29.00 per month Business $99.00 $99.00 per month Enterprise $499.00 $499.00 per month Elite Custom CX Free Free CX Basic $99.00 $99.00 per month CX Premium $299.00 $299.00 per month CX Enterprise Custom 360 Assessments $79.00 $79.00	Small $9.00 $9.00 per month Pro Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Typeform 4.6 Based on 1817 Ratings SurveySparrow Vs Typeform SurveyMonkey 4.5 Based on 12172 Ratings SurveySparrow Vs SurveyMonkey Formsite 4.5 Based on 61 Ratings QuestionPro 4.6 Based on 1235 Ratings SurveySparrow Vs QuestionPro SurveyMonkey Enterprise 4.7 Based on 25 Ratings SurveySparrow Vs SurveyMonkey Enterprise	Brew Survey 4.7 Based on 39 Ratings inBook Vs Brew Survey QuickTapSurvey 4.6 Based on 162 Ratings inBook Vs QuickTapSurvey Shrivra SmartReviews inBook Vs Shrivra SmartReviews QuestionPro 4.6 Based on 1235 Ratings inBook Vs QuestionPro Inquisium 4.3 Based on 34 Ratings inBook Vs Inquisium
	View All SurveySparrow Alternatives	View All inBook Alternatives