Home/NPS Software/SurveyLegend vs Customer.guruUpdated on: March 28, 2024

Compare SurveyLegend vs Customer.guru

83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SurveyLegend
SurveyLegend NPS Software (858 Ratings)
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SurveyLegend

SurveyLegend

NPS Software (858 Ratings)
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

SurveyLegend provides insights into customers’ needs and expectations with its dynamic, eye-catching, and customisable survey creation service. The software allows you to create, design, and configure a survey for any kind of questions and then share them with your target audience via email, SMS, blogs, Facebook, or Twitter. The SurveyLegend platform then analyses the responses as they come in to give you insightful data analytics in real time. The survey creation service is available in four different packages – Free, Pro, Business, and Legendary, each with a ton of options for customisations. From unlimited questions for every survey to the freedom to create your own on any device using the drag-and-drop editor, SurveyLegend is a truly versatile tool. ..show more

Customer.guru is an intuitive Net Promoter Score tracker for E-shops and SAAS businesses. 10000+ brands use this platform to track segmented customer satisfaction. With Customer.guru a company can receive 100x more responses than the conventional surveys. According to statistics, only 3% to 5% of customers generally respond to a conventional survey. Unlike that, Customer.guru provides smart follow-ups and a super simple survey layout that can be used to optimise surveys and generate 40% to 60% response rates. With the automatically generated reports of this platform, based on the products ordered, the date of purchase, the number of orders placed, their geographical location and more, e-shops can monitor the satisfaction levels of individual customers. Also, Customer.guru helps businesses to increase conversion rates of their landing pages by embedding positive reviews. This platform’s advanced machine learning algorithms are capable of analysing the textual part of the responses that a shop gets. Thus allowing business owners to spot trends and identify potential issues on the go. Further, Customer.guru also helps individual businesses with the delivery rates, open rates, unsubscribe rates, click-through rates and bounce rates in real-time. ..show more

Features

Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Customer NPS Helps to track customer loyalty towards a specific brand or service

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences

Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email

Employee NPS Helps to measure employee engagement and loyalty towards a business

Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multi-language Support Available in multiple languages to support global customers

Offline Survey Allows users to complete the survey responses without requiring an internet connection.

Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Text Analytics Improves customer engagement by analyzing the available text data

Third-party Integration Offers synchronization with third-party applications

Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

Web Widget Survey Survey widgets that can be attached to your web page

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Malmo, Sweden - 211 22 / +46-760 27 83 88

Prague, Czech Republic

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Starter
Free

Features

  • 3 surveys
  • 6 pictures
  • No data export
  • 1 conditional logic
  • Ads and Watermarked
  • Unlimited Responses
  • Real-time analytics
  • Top-notch Security and Encryption
  • Create on Tablets and Computers
  • Collect on Any Device
Pro
$19 /Month

$170 per Year billed Yearly

Features

  • 20 surveys
  • 30 pictures
  • Export 1000 responses/survey
  • 10 conditional logic
  • Includes features of Starter plan, plus
  • Share real-time results
  • Filter data
  • Thank You Page
  • Branching
Business
$39 /Month

$300 billed Yearly

Features

  • Unlimited surveys
  • Unlimited pictures
  • Export 10 000 responses/survey
  • Unlimited conditional logic
  • Watermarked
  • Includes features of Pro plan, plus
  • Advanced branching
  • Advanced logic
  • Upload custom backgrounds
  • Upload logos and add external links
  • Enable data export
  • 10K API calls
  • File Upload (2GB storage)
  • 3 Webhooks
Legendary
$89 /Month

Features

  • Includes features of Business plan, plus
  • Export Unlimited responses
  • White label
  • 100K API calls
  • File Upload (10GB storage)
  • UNLIMITED Webhooks
  • Phone support
  • Priority email support
View Price Page
Hobbyist
$50 /Month

Features

  • 1,000 customers per month
  • Single NPS survey
Small Business
$150 /Month

Features

  • 5,000 customers per month
  • 3 NPS surveys
  • Custom FROM domain
Advanced
$250 /Month

Features

  • 10,000 customers per month
  • Unlimited NPS surveys
  • Custom FROM domain
  • Use your own SMTP servers
  • Priority support
  • Data import concierge
Enterprise
Custom

The software offers Enterprise pricing plan on basis of request.

View Price Page

SCREENSHOTS

SurveyLegend Screenshots
View 6 screenshot(s)
Customer.guru Screenshots

INTEGRATIONS

    NA
  • Slack
  • Google Analytics
  • Stripe Billing
  • Salesforce
  • Shopify Plus
  • Shopify
  • Zapier
  • Zendesk Sell
  • MailChimp
  • Help Scout

ALTERNATIVES

Top alternatives to SurveyLegend

SurveyMonkey
SurveyMonkey
Show Me The Review
Show Me The Review
Revue
Revue
Zonka Feedback
Zonka Feedback
Startquestion
Startquestion

Top alternatives to Customer.guru

Zonka Feedback
Zonka Feedback
Startquestion
Startquestion
Trustmary
Trustmary
SatisMeter
SatisMeter
Emojics
Emojics