Home/Help Desk Software/SupportBee vs LiveAgentUpdated on: April 16, 2024

Compare SupportBee vs LiveAgent

89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
LiveAgent
LiveAgent Help Desk Software (2506 Ratings)
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support
Zendesk Support Help Desk Software (2916 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk
Freshdesk Help Desk Software (2074 Ratings)
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Start Free Trial

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89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
96% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
LiveAgent

LiveAgent

Help Desk Software (2506 Ratings)
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zendesk Support

Zendesk Support

Help Desk Software (2916 Ratings)
98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Freshdesk

Freshdesk

Help Desk Software (2074 Ratings)
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Start Free Trial

Start Free Trial

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Overview

Summary

SupportBee is a help desk ticket software that encourages maximum possible collaboration among all involved in customer support. Users can manage tickets systematically, allocate tickets to teams/agents, send attachments along also merge multiple tickets coming from the same customer into a single threaded email. You can enjoy HTML email rendering, generate ticket, automate workflow using filters, classify tickets with labels, use snippets to answer common queries, track customer history and add graphic to your customer support replies. It helps collaborating by allowing staff to exchange comments. SupportBee has knowledge base, self-service portal and offers 3rd party integration. ..show more

Discover the ultimate customer service solution tailored for small and medium businesses with multifaceted platform, designed to streamline the support and engagement processes. The software simplifies customer interactions by seamlessly converging various communication streams—converting emails into trackable tickets, facilitating real-time conversations through a chat messenger, and efficiently managing phone calls with routing and callback features. Ensuring round-the-clock availability, the platform offers unparalleled 24/7 support in 39 languages. The integration of gamification elements like Rewards and Badges motivates support team to excel, while the mobile app ensures accessibility on Android and iOS devices, keeping connected in minutes. Social media connectivity with platforms like Facebook and Twitter empowers to keep a pulse on the brand's online presence and swiftly attend to client inquiries. Elevate business's customer service experience with the versatile help desk software. ..show more

Zendesk Support is a customer support solution that centralizes all customer queries and interactions in one place. Customer support agents can access all customer data in a single interface so they have the complete history of any interactions, and can provide a more personalized and complete resolution to the issue. Zendesk Support can bring together support data and interactions from multiple channels, and also allows customers to submit support requests through the channel of their choice. The agent support tools allow customer queries to be submitted directly to the right agent with the right skills and knowledge to answer the request. Customer support agents can also collaborate with other teams to get the necessary information to best resolve issues. Zendesk Supports helps improve support agents’ response time by guiding them directly from one ticket to the next, which also avoids them cherry picking certain ticket types. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.

Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Automated Routing It helps in automatically directing queries and data to the appropriate agent.

Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company

Concurrent Calling Allows to place more calls simultaneously without reducing call quality.

Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement

Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.

Document Storage Helps in storing the documents electronically and in a systematic way

Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future

Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.

Known Issue Management Helps to tackle and to manage familiar issues or routine challenges

Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online

Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.

Multi-Channel Communication Helps in receiving queries and offering help through multiple channels

Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features

Multi-language Support Available in multiple languages to support global customers

Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions

Social Media Integration Enables integrating the software with social media for better reach and coverage

Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback

Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Walnut, California

Bratislava, Slovakia / +421 2 33 456 826

San Francisco, California - 94103 / +1 415-418-7506

San Bruno, California / +1 (866) 832-3090

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Startup
$15 /User/Month

Features

  • Unlimited Email Inboxes/Tickets
  • Customer Management
  • Snippets
  • Filters
  • Customer Satisfaction Ratings
  • Two Factor Authentication
  • API Access
  • In Depth Reports
  • Audit Trail
  • Teams: 1
  • Knowledge Base Software: 1 Site
  • Basic Integrations
  • Friendly Customer Service
Enterprise
$20 /User/Month

Features

  • Includes features of Startup plan, plus
  • Teams: 3
  • Knowledge Base Software: 3 Sites
  • Enterprise Integrations
  • Business Hours
  • Customer Portal Software
  • Portal Access for Customer Groups
View Price Page
Small Business
$15 /User/Month

An advanced plan with less limits and more features

Features

  • 3 email accounts
  • 2 Live chat buttons
  • 10 departments
  • 1 Knowledge base
  • 50 Event rules
  • Customer service
  • White Glove Setup
Medium Business
$35 /User/Month

A versatile and balanced plan for full-scale customer support

Features

  • Includes features of Small Business plan, plus
  • 10 email accounts
  • 5 Live chat buttons
  • Call center support
  • 20 departments
  • Custom domain parking
  • 150 Event rules
  • 30 Time rules
  • 10 SLA rules
  • Reports
  • Product training
Large Business
$59 /User/Month

An all-inclusive plan with sky high limits and full capabilities

Features

  • Includes features of Medium Business plan, plus
  • 150 email accounts
  • 50 Live chat buttons
  • 3 Whatsapp numbers (New)
  • 150 Departments
  • 3 Knowledge bases
  • 500 Event rules
  • 100 Time rules
  • 50 SLA rules
  • Time tracking report
  • Audit log
  • Custom roles
Enterprise
$85 /User/Month

A full-scale solution with extra support & exclusive services

Features

  • Includes features of Large plan, plus
  • 500 email accounts
  • 100 Live chat buttons
  • 3+ Whatsapp numbers
  • 300 Departments
  • 10 Knowledge bases
  • 1000 Event rules
  • 200 Time rules
  • 100 SLA rules
  • Branding Free
  • Senior account manager
  • Priority support
  • Assisted channels integrations
  • Custom billing setup
View Price Page
Suite Team
$69 /User/Month

Features

  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Pre-defined responses (macros)
  • Custom business rules (triggers & automations)
  • Online support from the Zendesk team
  • Digital onboarding and adoption resources
Suite Growth
$115 /User/Month

Features

  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Pre-defined responses (macros)
  • Custom business rules (triggers & automations)
  • Online support from the Zendesk team
  • Digital onboarding and adoption resources
  • Multiple ticket forms
  • Light Agents
  • Service level agreements (SLA)
  • Customer satisfaction ratings (CSAT)
  • Multilingual support and content
  • Self-service customer portal
  • Business hours
Suite Professional
$149 /User/Month

Features

  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Pre-defined responses (macros)
  • Custom business rules (triggers & automations)
  • Online support from the Zendesk team
  • Digital onboarding and adoption resources
  • Multiple ticket forms
  • Light Agents
  • Service level agreements (SLA)
  • Customer satisfaction ratings (CSAT)
  • Multilingual support and content
  • Self-service customer portal
  • Business hours
  • Custom and live analytics
  • Side conversations
  • Skills-based routing
  • Integrated community forums
  • Data location options
  • HIPAA enabled
  • Access to Sunshine Conversations
  • Eligible for Advanced AI add-on
Suite Enterprise
Custom

Features:

  • Ticketing system
  • Email, chat, voice, social messaging, and more
  • Help center
  • Standard bots
  • Prebuilt analytics dashboards
  • 1,000+ apps & integrations
  • Pre-defined responses (macros)
  • Custom business rules (triggers & automations)
  • Online support from the Zendesk team
  • Digital onboarding and adoption resources
  • Multiple ticket forms
  • Light Agents
  • Service level agreements (SLA)
  • Customer satisfaction ratings (CSAT)
  • Multilingual support and content
  • Self-service customer portal
  • Business hours
  • Custom and live analytics
  • Side conversations
  • Skills-based routing
  • Integrated community forums
  • Data location options
  • HIPAA enabled
  • Access to Sunshine Conversations
  • Eligible for Advanced AI add-on
  • Eligible for Advanced Data Privacy and Protection add-on
  • Sandbox
  • AI-powered Content Cues
  • Content blocks
  • Custom agent roles
  • Dynamic, Contextual workspaces
Suite Enterprise Plus
Custom

A comprehensive solution that meets all enterprise needs.

Features

  • Optimize support and fine-tune change management with our most robust sandbox
  • Scale your business with our highest API rate limits
  • Protect your operations with enhanced disaster recovery
View Price Page
Free
Free

Get going for free

Up to 10 agents

Features

  • Integrated ticketing across email and social
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Out-of-the-box analytics and reporting
  • Choose your data center location
  • Team collaboration
  • 24x7 email support
Growth
$18 /User/Month

Intuitive, industry-leading support for growing businesses

Features

  • Includes features of Free plan, plus
  • Automations
  • Collision Detection
  • 1000+ marketplace apps
  • In-depth helpdesk report
  • SLA management & business hours
  • Custom Email Server
  • Custom Ticket Views
  • Custom ticket fields & status
  • Custom SSL
  • Easily track time spent by agents on tickets
  • 24x5 phone support
Pro
$59 /User/Month

Advanced automation for high performance

Features

  • Includes features of Growth plan, plus
  • Multiple products
  • Includes up to 5000 Collaborators
  • Round-robin routing
  • Custom Roles
  • Custom objects
  • Custom Reports and Dashboards
  • Segment customers for personalized support
  • Customer journey
  • Canned forms
  • Manage versions in knowledge base
  • Community forums
  • Extendable API Limits
  • CSAT surveys & reports
  • Multiple SLA policies & business hours
  • SLA reminder & escalation
  • Multilingual knowledge base
  • Custom apps
  • Average handling Time (AHT)
  • Custom Metrics
  • Report Sharing
Enterprise
$95 /User/Month

Fully featured with bots for enterprise-level support

Features

  • Includes features of Pro plan, plus
  • Unlimited products
  • Sandbox
  • Easily manage agent shifts across time zones
  • Audit log
  • Skill-based routing
  • Knowledge base approval workflow
  • Flexible knowledge base hierarchy
  • IP range restriction
View Price Page

SCREENSHOTS

SupportBee Screenshots
View 5 screenshot(s)
LiveAgent Screenshots
View 14 screenshot(s)
Zendesk Support Screenshots
Freshdesk Screenshots
View 5 screenshot(s)

INTEGRATIONS

  • Pivotal Tracker
  • Asana
  • Slack
  • ClickUp
  • Teamwork
  • Insightly
  • Basecamp
  • Trello
  • Zoho CRM
  • Linear
  • Pipedrive CRM
  • Capsule
  • Jira
  • Formidable Forms
  • Silverstripe CMS
  • Slack
  • uKit Website Builder
  • Insightly
  • Meetingbird
  • ClickFunnels
  • Vonage Business
  • Trello
  • Google Sheets
  • PayPal
  • vCita
  • Zapier
  • Vtiger
  • Flowroute
  • Post Affiliate Pro
  • Nicereply
  • Shift4Shop
  • Google Calendar
  • Stripe Payments
  • MailChimp
  • Braintree Direct
  • GetResponse
  • ConvergeHub
  • Jira
  • Agile CRM
  • ProjectManager.com
  • Gmail
  • ManyChat
  • Webflow
  • monday.com
  • CS-Cart
  • Clockify
  • Asana
  • CloudApp
  • BigCommerce
  • ClickUp
  • AWeber
  • Volusion
  • CloudTalk
  • SharpSpring
  • Delighted
  • Weebly
  • Google Forms
  • Simplesat
  • 2Checkout
  • SendPulse
  • Sinch
  • Xero
  • Intercom
  • WordPress
  • Joomla
  • Ucraft
  • Wix
  • ClickSend
  • Drupal
  • ActiveCampaign
  • MySQL
  • RingCentral Office
  • Gravity Forms
  • Pabbly Connect
  • Twilio Flex
  • SugarCRM Survey Rocket
  • Microsoft Exchange Server
  • Giphy
  • OpenCart
  • PrestaShop
  • Close
  • X-Cart
  • Squarespace
  • Klaviyo
  • WooCommerce
  • HubSpot CRM
  • Google Analytics
  • TimeCamp
  • Process Street
  • Salesflare
  • Shopify
  • Pipedrive CRM
    NA
  • Knowlarity
  • Olark
  • Freshchat
  • Userlike
  • Dropbox Business
  • Microsoft Teams
  • Slack
  • MailChimp
  • Nimble
  • HelpOnClick
  • Zoho CRM
  • Harvest
  • iContact
  • SnapEngage
  • Salesforce
  • Shopify
  • Capsule

ALTERNATIVES

Top alternatives to SupportBee

Freshdesk
Freshdesk
Help Scout
Help Scout
Zoho Desk
Zoho Desk
SysAid
SysAid
LiveAgent
LiveAgent

Top alternatives to LiveAgent

Freshdesk Contact Center (Formerly Freshcaller)
Freshdesk Contact Center (Formerly Freshcaller)
Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk
Help Scout
Help Scout
Zoho Desk
Zoho Desk