Home/Video Hosting Software/Support Hub vs GladlyUpdated on: March 28, 2024

Compare Support Hub vs Gladly

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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Gladly
Gladly Help Desk Software (37 Ratings)
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Gladly

Gladly

Help Desk Software (37 Ratings)
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Overview

Summary

Support hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for the businesses. This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep their business grow. Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance the response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature. And through the knowledge base feature, you can immediately create comprehensive documentation, so your customers can easily find the answer that they are looking for. Support hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience. With Support Hub, users can additionally set up an auto-responder to inform their consumers that they are unavailable or on vacation. ..show more

Gladly is a customer support platform that sees clients as individuals rather than numbers and enables you to create one everlasting dialogue, enhance agent efficiency, increase income, and lower IT expenses. It assists you transform your customer service division from a charge epicenter to a revenue producer with radically personalized client experiences. With Gladly, you can create a revenue-focused culture within your support staff in order to generate hyper-personalized suggestions and acquire consumers with high buy intent. To enhance CLTV and brand loyalty, you can assign a dedicated team of agents to give concierge-level service to your most valuable clients. You can make it simple to pay on digital communications channels by offering complete credit card transactions and reducing payment friction. You can deepen connections with high-value consumers by routing them to specialized agents who know all there is to know about them, including their preferences and previous purchases, resulting in brand loyalty and long-term relations. You can send proactive messaging to your clients at the appropriate times to avoid losing them before making a deal. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

San Francisco, California

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 1 Support Agent
  • 1 Support Category
  • Unlimited Customers
  • Unlimited Tickets
  • Public Article Collections
Starter
$19 /Month

$19 per Month billed Monthly

$190 per year billed Annually

Features

  • Up to 3 Support Agents
  • Unlimited Categories
  • Includes features of Free plan, plus
  • Public and Private Article Collections

Standard
$59 /Month

$59 per Month billed Monthly

$590 per Year billed Annually

Features

  • Up to 7 Support Agents
  • Includes features of Starter plan
Elite
$149 /Month

$149 per Month billed Monthly

$1490 per Year billed Annually

Features

  • Unlimited Support Agents
  • Includes features of Standard plan
View Price Page
Hero
$150 /User/Month

$150 per Support Hero per Month billed Yearly

10 seat minimum

All the capabilities you need, natively built in, to make customer service your business

Features

  • Communicate on all channels, out-of-the-box including voice, email, chat, and social
  • Natively built-in voice and IVR
  • All the details about a customer is available in a single view
  • Match customers with the best service hero with People Match
  • See a customer's entire conversation history, no matter what channel they come from, in a single view
  • Leverage a single knowledge base to publish answers across all channels and languages
  • Understand team performance across agents, channels, and conversations with historic and real-time reporting
  • Integrations that make it easy to work with the applications for teams
Super Hero
$180 /User/Month

$180 per Support Hero per Month billed Yearly

Features

  • Includes features of Hero plan, plus
  • Custom reporting with Insight Builder to simplify creating reports and dashboards
  • 99.9% uptime to keep the business running
  • Increased API capacity to make it easy to work with all applications and data
  • Premium 24x7 Support
View Price Page

SCREENSHOTS

Support Hub Screenshots
View 1 screenshot(s)
Gladly Screenshots
View 1 screenshot(s)

INTEGRATIONS

    NA
  • Asana
  • Slack
  • Ada
  • ScreenMeet
  • BigCommerce
  • Assembled
  • Typeform
  • Delighted
  • Klaviyo
  • Medallia Experience Cloud
  • Shopify
  • Calabrio One

ALTERNATIVES

Top alternatives to Support Hub

Braiv
Braiv
Omegastream
Omegastream
Vodlix
Vodlix
Live Cut Switcher
Live Cut Switcher
Unscript AI
Unscript AI

Top alternatives to Gladly

Salesforce
Salesforce
Kustomer
Kustomer
Gorgias
Gorgias
Zendesk Talk
Zendesk Talk
Freshdesk
Freshdesk