Support Hub vs Deskpro Comparison

Remove All ADD PRODUCT Support Hub Deskpro	Remove Support Hub Video Hosting Software	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Deskpro Help Desk Software (70 Ratings)
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ADD PRODUCT	Remove Support Hub Video Hosting Software	90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Deskpro Help Desk Software (70 Ratings)
Visit Website	Start Free Trial

Overview

Summary

Support hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for the businesses. This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep their business grow. Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance the response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature. And through the knowledge base feature, you can immediately create comprehensive documentation, so your customers can easily find the answer that they are looking for. Support hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience. With Support Hub, users can additionally set up an auto-responder to inform their consumers that they are unavailable or on vacation. ..show more

Deskpro helps enterprises deliver enhanced helpdesk customer service to clients. The app supports different countries, time-zones, and languages. It has the extension to integrate 1000+ softwares. Not only this but one can also build new apps one the software’s platform. The CRM search option in the software lets admins search for users or organizations using powerful technology. Deskpro also brings team collaboration support, which allows resolving customers' issues effectively. Furthermore, any agent from this helpdesk app can be deleted or their account can be converted into a user profile. With the agent activity log, brands can monitor how agents are using and interacting with the helpdesk. There are dozens of built-in reports in the app to gain knowledge of key areas of different aspects of the helpdesk performance. In addition to this, the content created on Deskpro can be converted into more than 25 languages. All these have made Deskpro a globally trusted helpdesk solution. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

N/A

London, United Kingdom / +44 020-3582-1980

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Features 1 Support Agent 1 Support Category Unlimited Customers Unlimited Tickets Public Article Collections Starter $19 /Month $19 per Month billed Monthly $190 per year billed Annually Features Up to 3 Support Agents Unlimited Categories Includes features of Free plan, plus Public and Private Article Collections Standard $59 /Month $59 per Month billed Monthly $590 per Year billed Annually Features Up to 7 Support Agents Includes features of Starter plan Elite $149 /Month $149 per Month billed Monthly $1490 per Year billed Annually Features Unlimited Support Agents Includes features of Standard plan View Price Page	Team $39 /User/Month On-Premise: Min 10 agents, $29 per Month billed Yearly All the features and tools you need to provide amazing support Features Cloud or On-Premise Deployment Standard Support Email Ticketing Voice & SMS Social Channels Live Chat Automations CRM Customization Help Center 1000+ Apps & Integrations Full REST API Multi-Brand Localization iOS & Android Apps Reporting Search Workspaces Shifts (New) Kanban (New) ISO 27001 Certified ITIL Two-Factor Authentication Chatbots (Soon) Test Instance Professional $69 /User/Month On-Premise: Min 10 agents, $59 per Month billed Yearly Everything you need plus extended support and limits Features Includes features of Team plan, plus Premium Support 24/5 Multi-Accounts Named Account Manager Beta Features Extended Multi-Brand Unbranding / Whitelabelling Custom Reports Consultancy Collections (Soon) Workflows (Soon) Agent Productivity AI (Soon) Enterprise $99 /User/Month Cloud: Min 25 agents, $99 per Agent per Month billed Yearly On-Premise: Min 25 agents, $99 per Agent per Month billed Yearly Powerfully scale exactly to your needs with complete control Features Includs features of Professional plan, plus Enterprise Support 24/7 Unlimited Multi-Brand Data Center Choice (Global) SOC 2 Type II Product Previews Free Agent Certification Free Onboarding Quarterly Health Checks Sandbox Net 30 Payment Enterprise Uptime SLA Security Reviews Extended API Rate Limit Unlimited Multi-Account User 2FA HIPAA (New) Support SLA (Additional Cost) Custom Feature Development (Additional Cost) Custom Contracts (Additional Cost) View Price Page

Compare Support Hub vs Deskpro

Support Hub

Deskpro

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES