Home/Video Hosting Software/Support Hub vs AgiloftUpdated on: March 29, 2024

Compare Support Hub vs Agiloft

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Agiloft Help Desk Software (223 Ratings)
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Agiloft

Help Desk Software (223 Ratings)
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Overview

Summary

Support hub is an ideal help desk software that lets businesses easily deal with customer support tickets, collect customers information and create a knowledge base to offer the best possible support for the businesses. This software allows individuals to handle customer support tickets easily and formulate a knowledge database and stay in contact with other platforms that the individuals use to keep their business grow. Support Hub is an All-in-One solution that comprises various features that include canned responses that save and reuse some common replies to enhance the response time. You can easily remove and export and import customer information directly from the admin panel through the customer management feature. And through the knowledge base feature, you can immediately create comprehensive documentation, so your customers can easily find the answer that they are looking for. Support hub also integrates with Envato integration that lets customers connect with their Envato account to provide a better support experience. With Support Hub, users can additionally set up an auto-responder to inform their consumers that they are unavailable or on vacation. ..show more

The Agile contract lifecycle management software is built to work the way you desire it to. The Contract Management Suite by Agiloft can automate the entire contract lifecycle for your business, streamlining approval processes and integrating contract details into relevant business processes. The automatic notifications and single click approvals help eliminate approval bottlenecks, the contract repository keeps the full text of every contract on your fingertips, and the actionable insights assist you in making informed budget configurations. The flexible workflows make Agiloft suitable for business organisations of varying character, one-click contract creation with automatic audit trail bring in efficiency of operations and automatic redlining eliminates the risk of rogue edits slipping into final documents. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

N/A

Redwood City, California / +1 650-459-5637

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • 1 Support Agent
  • 1 Support Category
  • Unlimited Customers
  • Unlimited Tickets
  • Public Article Collections
Starter
$19 /Month

$19 per Month billed Monthly

$190 per year billed Annually

Features

  • Up to 3 Support Agents
  • Unlimited Categories
  • Includes features of Free plan, plus
  • Public and Private Article Collections

Standard
$59 /Month

$59 per Month billed Monthly

$590 per Year billed Annually

Features

  • Up to 7 Support Agents
  • Includes features of Starter plan
Elite
$149 /Month

$149 per Month billed Monthly

$1490 per Year billed Annually

Features

  • Unlimited Support Agents
  • Includes features of Standard plan
View Price Page
Free trial
Free

Per license per month

Features

  • Standard Integrations
  • Up to 5 power and 5 portal users
  • Timer based rules at 48 hour intervals
  • Contract Comparison
  • Contract Authoring
  • Clause Library
  • Contract Print Templates
  • DocuSign & Adobe Sign
  • Approval Workflows

Professional
Custom

Features

  • Features of Free edition PLUS:
  • Standard Support
  • Minimum 5 power users
  • Timer based rules at 5 minute intervals
  • Phone support 7:30am to 8pm ET**
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
Professional Extended
Custom

Features

  • Features of Professional edition PLUS:
  • Multi-language support
  • Vendor portals
  • Employee portals
  • Customer portals
  • Prebuilt Integrations
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
Enterprise
Custom

Features

  • Features of Professional Extended PLUS:
  • Open Integration APIs and scripting
  • Pre-built AI modules
  • In-house deployment option
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration
  • Prebuilt AI modules
  • Option for on-premise installations
Enterprise Extended
Custom

Features

  • Features of Enterprise PLUS:
  • Unlimited custom modules
  • Extensible AI platform
  • 24/7 support
  • Extended satisfaction guarantee
  • Maximum Frequency of Timer-based Rules - 5 minutes
  • Standard Support from 7:30am - 8pm ET **
  • 24/7 Emergency Outage Support*
  • High Availability Service Levels*
  • Real-time Replication to Redundant Server*
  • Standard Integrations
  • Customer Portals
  • Vendor and Supplier Portals

System Integration and APIs

  • Prebuilt Integrations
  • Web Services API
  • REST API
  • Python Scripting
  • Perl Scripting
  • JSON Integration
  • Prebuilt AI modules
  • Option for on-premise installations

Enterprise Extended

  • Unlimited custom modules
  • Extensible AI platform
  • 24/7 support
  • Extended satisfaction guarantee
View Price Page

SCREENSHOTS

Support Hub Screenshots
View 1 screenshot(s)
Agiloft Screenshots

ALTERNATIVES

Top alternatives to Support Hub

Braiv
Braiv
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Vodlix
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Live Cut Switcher
Unscript AI
Unscript AI

Top alternatives to Agiloft

Conga Contracts
Conga Contracts
DocuSign
DocuSign
Ironclad
Ironclad
Icertis Contract Management
Icertis Contract Management
Freshdesk
Freshdesk