Sugester vs Gladly Comparison

Remove All	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Sugester Help Desk Software (5 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Gladly Help Desk Software (37 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Remove All	87% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Sugester Help Desk Software (5 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Gladly Help Desk Software (37 Ratings)	97% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho Desk Help Desk Software (4332 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Freshdesk Help Desk Software (2492 Ratings)
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Overview

Summary

Sugester is a powerful and efficient helpdesk software for your business. With Sugester, you can cut down on helpdesk costs by helping your customers help themselves. Sugester makes it easy to share FAQs and solutions to common problems without the need to involve your team. All you need to do is publish help material online to save money and provide an all year round 24/7 customer support channel. Impress customers with your quick response time. Sugester helps you collect and sort through incoming messages and assign each question to various team members and monitor their resolution, providing top-notch customer support and keeping you on the same page with the customers. With Sugester, you will be able to catch every customer question or concern without any one ever going through unanswered. Emails, phone calls, chat messages are all integrated into one clean page to maintain orderliness. There is even an embeddable chat widget which lets you have a real-time conversation with your customers, right when they need it. Sugester also functions as a great team management tool; offering a single interface for assigning, monitoring and generally managing your team. Ensuring your product’s success by having the right person in the right place. ..show more

Gladly is a customer support platform that sees clients as individuals rather than numbers and enables you to create one everlasting dialogue, enhance agent efficiency, increase income, and lower IT expenses. It assists you transform your customer service division from a charge epicenter to a revenue producer with radically personalized client experiences. With Gladly, you can create a revenue-focused culture within your support staff in order to generate hyper-personalized suggestions and acquire consumers with high buy intent. To enhance CLTV and brand loyalty, you can assign a dedicated team of agents to give concierge-level service to your most valuable clients. You can make it simple to pay on digital communications channels by offering complete credit card transactions and reducing payment friction. You can deepen connections with high-value consumers by routing them to specialized agents who know all there is to know about them, including their preferences and previous purchases, resulting in brand loyalty and long-term relations. You can send proactive messaging to your clients at the appropriate times to avoid losing them before making a deal. ..show more

It is a context aware health desk software which will help you to provide efficient customer support. It offers fully functional ticketing system and call center solution to address the issues of the customers. It has social support integration that allows you to answer your customer queries in their favourite social media channels like Twitter and Facebook. In addition, it has a separate knowledge base which contain answers for frequently asked questions. Along with this, it has reporting tool and analytics feature using which your managers can identify the issues related to your agent’s performance. ..show more

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Alerts (Escalation) Helps to route critical tickets to the boss or in-house experts and alerting against them when such come
Automated Routing It helps in automatically directing queries and data to the appropriate agent.
Community Forums Provides an online discussion site that includes a panel of experts who give expert advice and satisfy queries of any kind relevant to the company
Concurrent Calling Allows to place more calls simultaneously without reducing call quality.
Contract (SLA Management) Helps to manage, automating and organizing important aspects concerning a service-level agreement
Customizable Branding This feature enables the customization of brand marketing to meet specific requirements and preferences.
Document Storage Helps in storing the documents electronically and in a systematic way
Incident Management Helps in identifying, analyzing and rectifying a bad incident or issues to ensure it does not reoccur in future
Knowledge Base Helps to compile repetitive customer queries and structures them into retrievable how-to articles or FAQs.
Known Issue Management Helps to tackle and to manage familiar issues or routine challenges
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Macros (Templated Responses) It helps to store, create, and send pre-written responses to maintain the flow of the conversation.
Multi-Channel Communication Helps in receiving queries and offering help through multiple channels
Multi-brand Help desk Allows to manage multiple support portals on a single platform by offering product differentiation and branding features
Multi-language Support Available in multiple languages to support global customers
Self Service Portal Provides the employees with a website where they can update their accounts, make bill payments, avail necessary information and other self-help functions
Social Media Integration Enables integrating the software with social media for better reach and coverage
Surveys & Feedback Helps to disclose the relationship of customer satisfaction rate with sales trends and also helps to get direct accurate feedback
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Warsaw, Poland / +44 330 822 0399

San Francisco, California

Pleasanton, California - 94588 / +1 888-900-9646

San Bruno, California / +1 (866) 832-3090

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Forever Free Features 3 users Send 100 emails per month Pro $9 /User/Month Features Users : 5 Monthly email send limits : 1000 / agent Limit of clients /email lists : 1000 Email boxes : 10 Unlimited Own SMTP Projects : 30 Live chats : 1 Live chat conversations limits : 5000 Tasks / month : 10000 Space (GB) : 5 / agent Max $19 /User/Month eatures Users : Unlimited Monthly email send limits : 5000 / agent Limit of clients /email lists : 20000 Email boxes : 30 Includes features of Pro plan, plus Unlimited Projects Live chats : 5 Live chat conversations limits : 10000 Tasks / month : 30000 Space (GB) : 10 / agent Macros : 5 Unlimited Custom roles configuration Unlimited Documents templates Enterprise $39 /User/Month Features Includes features of Max plan, plus Monthly email send limits : 10000 /agent Limit of clients /email lists : 100000 Unlimited Email boxes Unlimited Own SMTP Unlimited Projects Unlimited Live chats Unlimited Live chat conversations limits Unlimited Tasks / month Space (GB) : 30 / agent Customization for customer needs : 1 / agent Macros : 50 Unlimited Custom roles configuration Unlimited Documents templates View Price Page	Hero $150 /User/Month $150 per Support Hero per Month billed Yearly 10 seat minimum All the capabilities you need, natively built in, to make customer service your business Features Communicate on all channels, out-of-the-box including voice, email, chat, and social Natively built-in voice and IVR All the details about a customer is available in a single view Match customers with the best service hero with People Match See a customer's entire conversation history, no matter what channel they come from, in a single view Leverage a single knowledge base to publish answers across all channels and languages Understand team performance across agents, channels, and conversations with historic and real-time reporting Integrations that make it easy to work with the applications for teams Super Hero $180 /User/Month $180 per Support Hero per Month billed Yearly Features Includes features of Hero plan, plus Custom reporting with Insight Builder to simplify creating reports and dashboards 99.9% uptime to keep the business running Increased API capacity to make it easy to work with all applications and data Premium 24x7 Support View Price Page	Standard $20 /User/Month All the essential support features to augment your customer service team. Features 5 channels Help Center Feedback Widget: 1 Advanced Web Forms: 5 Social Media (Facebook & Twitter): 1 Brand Instant Messaging (WhatsApp, Telegram, WeChat & Line) Spam, Merge, Split & Clone Tickets Ticket History Quick Ticket View Ticket Tags: 20 Tags/Ticket Product-based Ticket Tracking Add Resolution as KB Suggested Articles Direct Assignment to Agents and Teams Work Modes Response Editor with Rich Text Support & Response Draft Advanced Search Faster Response Snippets Macros: 5 Workflow Rules: 5/Module Time-based Rules: 5 Service Level Agreements: 4 Multi-Level Escalations Tasks, Events & Calls: Only Tasks Custom Email Templates Custom Tabs, Views, Status & Form Fields Custom Fields: 50 Fields/Module Re-branding: Limited Pre-defined Reports Custom Reports: 50 Export Reports to CSV, XLS or PDF Customer Happiness Ratings Dashboard Custom Dashboards: 10 Ticket Overview & Status Dashboard Response, Resolution & FCR Dashboards Analytics Mobile App (Radar) Profiles (restrict feature access): 6 Roles: 5 GDPR Compliance Support Email Phone Professional $35 /User/Month Simplified collaboration and process automation functionalities for fast-growing teams. Features 10 channels Includes features of Standard plan, plus Feedback Widget: 1/Department Advanced Web Forms: 10/Department Telephony Ticket Tags: 30 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 10/Department Ticket Sharing & Ownership Agent Collision Detection Macros: 15/Department Workflow Rules: 15/Department/Module Time-based Rules: 15/Department Service Level Agreements: 10/Department Customer-based SLA Tasks, Events & Calls Auto Time Tracking Advanced Process Management (Blueprints): 1/Department Custom Fields: 150 Fields/Module Ticket Templates Re-branding Multi-department Support: 10 Departments Custom Reports: Unlimited Custom Dashboards: Unlimited Advanced Dashboards: Limited Profiles (restrict feature access): 25 Roles: 25 Field-level Access Control Support Chat Enterprise $50 /User/Month Advanced AI and customization capabilities to enable enterprise-grade support. Features 100 channels Includes features of Professional plan, plus Advanced Web Forms: 20/Department Social Media (Facebook & Twitter): 2 Brands or 1 brand/department if multi-branding Live Chat Guided Conversations Ticket Tags: 50 Tags/Ticket Round-Robin Ticket Assignment by Load Balancing: 15/Department Macros: 30/Department Workflow Rules: 30/Department/Module with custom functions Time-based Rules: 30/Department Service Level Agreements: 20/Department Contract Management SLA Advanced Process Management (Blueprints): 20/Department Artificial Intelligence Custom Fields: 230 Fields/Module Multi-department Support: 50 Departments Advanced Dashboards Schedule Reports Profiles (restrict feature access): 50 Roles: 250 Data Sharing Access Zoho Desk Express $9 /User/Month A straightforward ticketing system for individuals and small teams looking to start automating their customer service. Features Ticketing Social Media Analytics View Price Page	Free Free Get going for free Up to 10 agents Features Integrated ticketing across email and social Ticket Dispatch Knowledge Base Ticket Trend Report Out-of-the-box analytics and reporting Choose your data center location Team collaboration 24x7 email support Growth $18 /User/Month Intuitive, industry-leading support for growing businesses Features Includes features of Free plan, plus Automations Collision Detection 1000+ marketplace apps In-depth helpdesk report SLA management & business hours Custom Email Server Custom Ticket Views Custom ticket fields & status Custom SSL Easily track time spent by agents on tickets 24x5 phone support Pro $59 /User/Month Advanced automation for high performance Features Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Round-robin routing Custom Roles Custom objects Custom Reports and Dashboards Segment customers for personalized support Customer journey Canned forms Manage versions in knowledge base Community forums Extendable API Limits CSAT surveys & reports Multiple SLA policies & business hours SLA reminder & escalation Multilingual knowledge base Custom apps Average handling Time (AHT) Custom Metrics Report Sharing Enterprise $95 /User/Month Fully featured with bots for enterprise-level support Features Includes features of Pro plan, plus Unlimited products Sandbox Easily manage agent shifts across time zones Audit log Skill-based routing Knowledge base approval workflow Flexible knowledge base hierarchy IP range restriction View Price Page

Compare Sugester vs Gladly

Sugester

Gladly

Zoho Desk

Freshdesk

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES