SugarCRM vs Vtiger Comparison

Remove All	Remove SugarCRM CRM Software (1502 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Vtiger CRM Software (928 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Pipedrive CRM CRM Software (6249 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho CRM CRM Software (6128 Ratings)
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Remove All	Remove SugarCRM CRM Software (1502 Ratings)	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Vtiger CRM Software (928 Ratings)	95% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Pipedrive CRM CRM Software (6249 Ratings)	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Zoho CRM CRM Software (6128 Ratings)
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Overview

Summary

SugarCRM is a CRM solution that tries to keep things as simple as possible with a clean and intuitive interface that gives you access to the main features as soon as you open it. This is part of its focus on providing a customer experience that goes above and beyond. SugarCRM can be deployed easily and integrated with your existing technology landscape. It also includes a raft of customizations so you can quickly automate business processes to help save you time and improve productivity. This CRM solution’s agile and flexible process management procedures helps you to respond to the competition quickly. It has low and predictable pricing, and the flexibility that you can be sure that there is a plan for your business. SugarCRM can help you speed up the pace of your deals through its quote management process, while tracking new customer interactions with its insights and reporting features. ..show more

Vtiger all-in-one CRM stands out as a comprehensive solution designed to streamline and enhance the synchronization between the company's marketing, sales, and support teams by leveraging unified customer data through its One View feature. Simplifying CRM to its core, Vtiger equips businesses with the necessary tools and functionalities across crucial departments such as Sales, Help Desk, and Marketing. This enables a holistic view of customers, incorporating essential details like names, phone numbers, previous interactions, and account history for more informed decisions and strategies. By utilizing features such as landing pages, web forms, email campaigns, and customized sequences, Vtiger CRM aids in acquiring leads and fostering enduring relationships. The Process Designer feature further allows for the designing, automation, implementation, management, monitoring, and optimization of business processes, enhancing operational efficiency. Moreover, Vtiger's extensive collection of preloaded email and print templates streamlines communication and document customization, saving valuable time. Additionally, Vtiger simplifies appointment scheduling, enabling meetings to be arranged in just a few clicks, thereby ensuring that managing the business engagements is both efficient and hassle-free. ..show more

Pipedrive revolutionizes the sales process by providing a comprehensive platform that lets to track the sales pipeline, manage leads, and automate tasks all in one place. This high-powered tool ensures that never miss a follow-up and that focus is always on the right leads with its automated sales conversation capabilities. Real-time sales reports deliver insights directly to the fingertips, offering full transparency into the nuanced dynamics of the sales funnel. With Pipedrive, equipped with superior forecasting, explicit goal-setting, team monitoring, and advanced sales metrics tools that empower to make data-driven decisions swiftly and with confidence. The kanban-style dashboard is not just visually intuitive but also matches each step of the buyer's journey, allowing to seamlessly adjust the pipelines in alignment with deal progression, while timely notifications keep on top of follow-ups. Integration with essential apps streamlines the workflow, while importing data from spreadsheets or other software is a breeze, ensuring a smooth transition. With Pipedrive, not just managing a pipeline; are overseeing a seamlessly integrated sales ecosystem, where linking products or services to deals is simple, giving the leverage to navigate negotiations effectively and paint the bigger picture of the business achievements. ..show more

Zoho CRM helps businesses of all size in maintaining a high standard of customer relations with its feature-rich software. The multichannel support feature lets your reach your customers via any medium, be it phone, live chat, email or through social media. With visitor tracking and email analytics, you can see what your customers are seeing and find opportunities for interaction. With pre-built and customizable KPIs, you can see where your team excels and where they need more training. Zoho CRM’s Blueprint ensures that the same level of attention is given to the right customers, even if the sales team grows. It makes sure that everyone in the team follows the right process. ..show more

Features

AI Assistant AI Assistant helps you provide information and perform specific tasks to significantly improve your success rate. It can perform one or many tasks like analyzing your deals, contacts, and emails, generating the perfect email, and more.
Advanced Automation Allows for building smart automation for repetitive tasks, enhancing efficiency and consistency.
Call Logging Call Logging helps to register call details such as call duration, date and time of calls, notes, etc.
Collaboration Tools Interactive tools meant to make the application highly collaborative and encourage teamwork
Contact Management Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.
Customer Segmentation Helps to segment contacts and customers into groups based on various criteria such as demographics, behavior, purchase history, hottest leads
Customer Support Ensures after-sales interactions with your customers and solve queries related to your products and services
Customization Helps to customize the system for use in industry-specific use cases
Dedicated Phone Line Integration Incorporating dedicated phone lines for customer support and sales, enabling direct communication and call tracking
Document Management Ability to store and manage various information and documents in electronic format.
IoT Integration Leveraging Internet of Things devices for enhanced data collection and analysis
Lead Management A systemized and organized way of managing all your leads and their conversation.
Lead Scoring Lets you manage your prospective leads by scoring them on the basis of their response.
List Management Enables management of multiple lists and communications with them
Marketing Automation Develop customer relationships, automate marketing programs and measure your marketing ROI
Omnichannel Customer Engagement Unified management of customer interactions across multiple channels, including web, mobile, and social media.
Opportunity Management Opportunity or Pipeline Management allows tracking and managing sales opportunities, including stages of the deal, probability of closing, and associated activities throughout their lifecycle.
Order Management Helps tracking, monitoring, supervising, and meeting deadlines concerning ordered goods in an automated and systematic way
Predictive Analytics Advanced analytics for predicting customer behavior and sales opportunities
Product Catalog Lets your sales representatives, as well as customers, view details and prices of each product.
Project Management Helps in managing the projects necessary for streamlining and enhancing the customer relationship management tasks.
Quotes (Proposals) Create effective sales proposals by generating multiple quotes per opportunity
Real-time Data Sync Allows to synchronize with other systems for up-to-date information across platforms
Referral Tracking Track and manage your referred customers.
Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.
Sales Force Automation Streamlined management of the sales cycle from lead to close
Territory Management Helps to assign, manage sales territories and conveniently track their progress

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Cupertino, California / +1 877-842-7276

Bangalore, India / +91 9243602352

New York, NY

Pleasanton, California - 94588 / +1 877-834-4428

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Sugar Market $1000 /Month $1000 per month for 10K contacts, billed annually Features Unlimited users Unlimited emails and landing pages Phone support 4 Support-authorized contacts Sugar Sell $80 /User/Month $80 Per user per month, 10 user minimum, billed annually Features 2 sandbox instances 60 GB storage Phone support 4 Support-authorized contacts Sugar Serve $80 /User/Month Per user per month, 10 user minimum, billed annually Features 2 sandbox instances 60 GB storage Phone support 4 Support-authorized contacts Sugar Enterprise $85 /User/Month $85 Per-user per month, 10 user minimum, billed annually Features Advanced workflow with SugarBPM SQL-based reporting Accelerated support SLAs Support via phone and SugarCRM Support Portal 4 Support-authorized contacts Sugar Professional $52 /User/Month $52 Per-user per month, 10 user minimum, billed annually Features Standard support SLAs Support via SugarCRM Support Portal 2 Support-authorized contacts	One Pilot Free Free plan - ideal for companies getting started on their CRM journey Features Max users - 10 Max records - 3000 Contact Management One View Idle Alerts Contact Engagement Emails & Phone Integration Document Engagement Zoom & Google Meet Internal Collaboration Meeting Aide in Vtiger Buzz Actions Page Comments Marketing Lists and Segments Profile Scoring 1000 Emails/month Autoresponders Consents for compliance Web to Lead Forms Email Template Builder List Reports Email Campaign Reports Project Management Tasks & Milestones Subtasks Gantt View Kanban Board Sales Pipeline Customize Sales Stages Deal Kanban View Idle Deal Alerts Time Spent in every Stage Sales Enablement Email Sequences Google + O365 Add-ins Enrich LinkedIn Extension Appointment Pages Workflows Help Desk Email to Case First Response SLA Resolution SLA Business Hours Mobile App Real-time Notifications Actions Page Business Card Scanner Leads, Contacts, Deals, Quotes, Cases Voice Notes Storage 3 GB One Growth $12 /User/Month A CRM for small and medium-sized businesses Features Max users - 15 Max records - 100,000 Everything in One Pilot plus: Lead Management Lead Auto-assignment & Routing Action Center Email tracking & real time notifications Salesforce Automation Multiple pipelines Hel[ Desk Organization matching with Email domain Agent level business hours Case satisfaction survey Inventory Management Invoicing Sales Order Reports & Analytics Customizable dashboards Custom schedule reports Automation Opportunity creation from Email Organization creation from Email One Professional $42 /User/Month Standard $30 per User per Month billed Yearly $42 per User per Month billed Monthly Single App $20 per User per Month billed Yearly $28 per User per Month billed Monthly A complete CRM that gets all your teams on the same page with Customer One View. Features Everything in One Growth plus SalesForce Automation Multiple Pipelines Profile & Engagement Scoring Lead Scoring Desk Management Social Ticketing Round Robin Ticket Assignment Least Loaded Ticket Assignment Agent Level Business Hours Conversations Internal Team Collaboration Live Web Chat Dashboards Sales Insights Support Insights Customizable Reports & Dashboards Inventory Management Invoicing Vendor Management Purchase Order Management Subscriptions Payment Tracking Sales Order Project Management Task dependencies (Finish to Start) Automated task end times (User business hours) LMS Portal Courses Concepts Exercises Quiz Questions Process Desginer Business Process Automation Rules, Conditions, and Actions Workflows and Approvals Flowcharts Tasks One Enterprise $58 /User/Month Standard $42 per User per Month billed Yearly $58 per User per Month billed Monthly Single App $30 per User per Month billed Yearly $42 per User per Month billed Monthly Fully loaded enterprise grade CRM that gives you best-in-class features for a fraction of the cost of comparable options Features Everything in One Professional plus: Contact Engagement Best Time to Contact Salesforce Automation Multi Currencies Internal Ticketing Internal Ticketing system for employees Internal ticket Insights Help Desk Work order management Project Management Automated Time Tracking and Billing View Price Page	Essential $24 /User/Month Get organized and set up simple sales processes quickly Features Lead, deal, contact, calendar, and pipeline management Seamless data import and 400+ integrations Advanced $39 /User/Month Never miss the next step with easy-to-use email and automations Features Includes features of Essential plan, plus Full email sync with templates, open and click tracking, and group emailing Automation builder, including email sequences Meeting, email, and video call scheduling Professional $64 /User/Month Optimize performance with more customizations and reporting Features Includes features of Advanced plan, plus Streamlined lead routing and account access controls for teams Document and contract management with e-signatures Revenue forecasts and deeper reporting capabilities Extra deal and field customization options Power $79 /User/Month Empower larger teams with flexible collaboration and support Features Includes features of Professional plan, plus Project planning, tracking, and delivery Phone support Scalable control of account permissions and visibilities Ideal for increasingly busy pipelines and complex team structures Enterprise $129 /User/Month Experience Pipedrive without limits and have ultimate peace of mind Features Includes features of Power plan, plus Enhanced security preferences Complete access to all features Unlimited reports and customizations Double the number of automations per seat View Price Page	Standard $20 /User/Month Automate and optimize your sales cycle Features Sales Force Automation Basic modules Tasks, calls, events Advanced filters Multiple pipelines Scoring rules Sales forecasting Email insights Multiple currencies Automation and Process Management Workflow rules Email notifications Product Customization Homepage customization Rename tabs Custom list views Custom fields Canvas Tab groups Reports and Analytics Predefined reports Predefined dashboards Custom reports and dashboards (Limited) Basic dashboard components Analytics mobile app Marketing Automation Email templates Email authentication Mass email Social profile integration Security Profiles Role-based hierarchy Multiple organizations GDPR compliance CRM audit logs IP address restriction Professional $35 /User/Month Improve customer acquisition and accelerate growth Features Sales Force Automation Basic modules Tasks, calls, events Advanced filters Multiple pipelines Scoring rules Sales forecasting Email insights Multiple currencies Macros SalesSignals Assignment rules Automation and Process Management Workflow rules Email notifications Blueprint Webhooks Product Customization Homepage customization Rename tabs Custom list views Custom fields Canvas Tab groups Validation rules Reports and Analytics Predefined reports Predefined dashboards Custom reports and dashboards (Limited) Basic dashboard components Analytics mobile app Custom reports and dashboards (Unlimited) Marketing Automation Email templates Email authentication Mass email Social profile integration Email relay CRM for Google Ads Security Profiles Role-based hierarchy Multiple organizations GDPR compliance CRM audit logs IP address restriction Field-level security Enterprise $50 /User/Month Manage global CX operations with the complete CRM Features Sales Force Automation Basic modules Tasks, calls, events Advanced filters Multiple pipelines Scoring rules Sales forecasting Email insights Multiple currencies Macros SalesSignals Assignment rules Multiple scoring rules Custom SalesSignals Email parsers Data entry wizards Portals Automation and Process Management Workflow rules Email notifications Blueprint Webhooks Record approval process Data review process Custom functions CommandCenter Product Customization Homepage customization Rename tabs Custom list views Custom fields Canvas Tab groups Validation rules Custom modules Custom buttons Page layouts Translations Developer sandbox Reports and Analytics Predefined reports Predefined dashboards Custom reports and dashboards (Limited) Basic dashboard components Analytics mobile app Custom reports and dashboards (Unlimited) Advanced dashboard components Anomaly detectors Webform analytics Artifical Intelligence Data enrichment Prediction AI sales forecasting Anomaly detection Recommendation AI analytics Communication Image validation Conversational AI Email intelligence Conversation intelligence Voice of the Customer Marketing Automation Email templates Email authentication Mass email Social profile integration Email relay CRM for Google Ads Attribution Segmentation Auto-responders Security Profiles Role-based hierarchy Multiple organizations GDPR compliance CRM audit logs IP address restriction Field-level security Reporting hierarchy Record-level sharing Territory management Data encryption Lite users add-on Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly) Ultimate $65 /User/Month Scale exponentially with dedicated BI capabilities Features Sales Force Automation Basic modules Tasks, calls, events Advanced filters Multiple pipelines Scoring rules Sales forecasting Email insights Multiple currencies Macros SalesSignals Assignment rules Multiple scoring rules Custom SalesSignals Email parsers Data entry wizards Portals Automation and Process Management Workflow rules Email notifications Blueprint Webhooks Record approval process Data review process Custom functions CommandCenter Product Customization Homepage customization Rename tabs Custom list views Custom fields Canvas Tab groups Validation rules Custom modules Custom buttons Page layouts Translations Developer sandbox Reports and Analytics Predefined reports Predefined dashboards Custom reports and dashboards (Limited) Basic dashboard components Analytics mobile app Custom reports and dashboards (Unlimited) Advanced dashboard components Anomaly detectors Webform analytics Zoho Analytics Artifical Intelligence Data enrichment Prediction AI sales forecasting Anomaly detection Recommendation AI analytics Communication Image validation Conversational AI Email intelligence Conversation intelligence Voice of the Customer Marketing Automation Email templates Email authentication Mass email Social profile integration Email relay CRM for Google Ads Attribution Segmentation Auto-responders Security Profiles Role-based hierarchy Multiple organizations GDPR compliance CRM audit logs IP address restriction Field-level security Reporting hierarchy Record-level sharing Territory management Data encryption Lite users add-on Lite users: Available for orgs with minimum 25 regular user licenses - $15 per user per month billed Monthly ($12 per user per month billed Yearly) CRM Plus $69 /User/Month Unify sales, service, and marketing on one platform Features Eight apps, all features included Users have access to all apps Fully integrated CRM Flex $14 /User/Month billed Yearly Build a custom sales, service, and marketing bundle Features Select the apps you need Select editions and users for each app Fully integrated View Price Page

Compare SugarCRM vs Vtiger

SugarCRM

Vtiger

Pipedrive CRM

Zoho CRM

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES