Compare Startquestion vs Customer.guru

Summary

Startquestion is an online survey and form generation platform that can be used to capture customer feedback, run employee evaluations and market research programs. Since enabling a good customer experience is an important attribute of any business organisation, it is essential that the particular emphasises thorough customer feedback. For that, Startquestion can be an appropriate tool. By utilising this platform, a company can measure NPS (Net Promoter Score), CSAT, CES and other metrics alike. Further, an organisation can use Startquestion to run a survey once, set up recurring surveys or collect transactional feedback. A company can also use this platform to easily gather employee insights at scale. Moreover, Startquestion offers usability surveys that help organisations improve the UX and inbuilt features of the websites, apps or products without any IT involvement. Also, the market research surveys provided by this platform enables companies to validate their products or services based on audience feedback. With more than 10 years of experience, the top-notch customer support of Startquestion helps companies to achieve the highest goals. ..show more

Customer.guru is an intuitive Net Promoter Score tracker for E-shops and SAAS businesses. 10000+ brands use this platform to track segmented customer satisfaction. With Customer.guru a company can receive 100x more responses than the conventional surveys. According to statistics, only 3% to 5% of customers generally respond to a conventional survey. Unlike that, Customer.guru provides smart follow-ups and a super simple survey layout that can be used to optimise surveys and generate 40% to 60% response rates. With the automatically generated reports of this platform, based on the products ordered, the date of purchase, the number of orders placed, their geographical location and more, e-shops can monitor the satisfaction levels of individual customers. Also, Customer.guru helps businesses to increase conversion rates of their landing pages by embedding positive reviews. This platform’s advanced machine learning algorithms are capable of analysing the textual part of the responses that a shop gets. Thus allowing business owners to spot trends and identify potential issues on the go. Further, Customer.guru also helps individual businesses with the delivery rates, open rates, unsubscribe rates, click-through rates and bounce rates in real-time. ..show more

Anonymous Feedback Allows collecting feedback securely in a private manner by hiding the identity of the person

Custom Survey URLs Enables you to create an URL for the survey that is easy to remember so that the respondents can get access to the link

Customer NPS Helps to track customer loyalty towards a specific brand or service

Data Analysis Tools Analyze feedbacks collected from both structured and unstructured sources in real-time

Email Marketing Helps to do email marketing and customizes emails to make a good impression to audiences

Email Surveys Helps to distribute a survey questionnaire to respondents and collect feedback via email

Employee NPS Helps to measure employee engagement and loyalty towards a business

Feedback Management Assists in managing the feedback provided or received after accomplishing an assigned task

Kiosk Survey This feature lets you run your survey on a dedicated survey kiosk, such as on a tablet or iPad

Mobile Survey A feature that optimizes your surveys for Android, iPhone, iPad so that you can create and deploy surveys on the go

Multi-language Support Available in multiple languages to support global customers

Offline Survey Allows users to complete the survey responses without requiring an internet connection.

Polls (Voting) Helps to discover critical data by asking the participants questions concerning the webinar

Predictive Analysis Predicts customer behaviour and emerging trends based on real-time conversations

Pulse Surveys Helps managers to measure employee satisfaction and health of the company on a time-to-time basis

Question Branching Allows respondents to screen questions and give answer to the relevant questions only

Question Library Saves the FAQs into a question library, from where you can instantly pick and add them to new surveys

Reporting (Analytics) Provides insightful reports and important business metrics to track and measure the outcomes and progress.

SMS Surveys A real-time survey solution that helps to perform surveys and polls via SMS to get a good response rate

Sentiment Analysis Allows discovering the stand of customers/audience towards a brand/product/service through analysis of opinion made in comments.

Site Intercept Survey Captures value from your website visitors with targeted, engaging messages

Skip Logic It hides the irrelevant pages or questions based on previous responses.

Support Audio / Images / Video Includes audio/ video/ images into the survey questionnaires to make it interactive

Survey Builder Allows users to create surveys through a simple drag-and-drop or WYSIWYG editor

Text Analytics Improves customer engagement by analyzing the available text data

Third-party Integration Offers synchronization with third-party applications

Web Pop-up Survey Often referred to as an on-site or on-page survey that helps you take feedback of your website visitors.

Web Widget Survey Survey widgets that can be attached to your web page

NA

• Slack
• Google Analytics
• Stripe Billing
• Salesforce
• Shopify Plus
• Shopify
• Zapier
• Zendesk Sell
• MailChimp
• Help Scout

Top alternatives to Startquestion

Zonka Feedback

Trustmary

Customer.guru

SatisMeter

Emojics

Top alternatives to Customer.guru

Zonka Feedback

Startquestion

Trustmary

SatisMeter

Emojics