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87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Squadcast logo
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88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zenduty logo
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97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

xMatters logo
Incident Management Software

4.6 665 user ratings

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Sponsored
Freshservice logo

Freshservice

Service Desk Software

4.7 1,230 user ratings

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Overview

Description Squadcast is a platform to manage incidents. All-in-one solution for centralized alerts, notification rules, escalations, schedules, runbooks, and more. Collaborate with your team on the same workspace to solve issues. The software integrates with the Email, Datadog, Slack, Papertrail, New Relic, and more. Read more Zenduty is built for the speed of DevOps. It reduces downtime by 50-90%. It creates complex routing rules depending on the service, data, context and the time of the day. Noise and false alarms are suppressed. You can easily create on-call rotations and escalation policies for teams with overrides and vacation allocation to ensure that no alert gets unchecked. There is a provision for an intelligent context where you can zero in on the root cause in seconds. Zenduty can enable you to identify the best path to resolution with Autopilot AI. Advanced analytics and reporting provide insights into team, service and user performance. One of the best features of Zenduty’s is its incident prediction engine which allows you to plan your response in advance in case of major outages. You can integrate API for creating alerts from your application source. There are already over 100+ integrations and counting. Read more xMatters is a service reliability platform that enables DevOps, SREs and operations teams to automate workflows. It helps teams to ensure infrastructure, continuous working of applications and quick delivery of products. The software provides an adaptive approach to incident management and real-time performance analytics to improve efficiency. xMatters reduces operational problems by minimising manual tasks and drives collaboration and productivity across teams. It features adaptive incident management to automate resolution, protect customers from disruptions and learn from each event. The platform automatically schedules the on-call tasks, informs them of the right people and acts on detailed alerts. xMatters services help companies to give a quick response to customers through targeted and context-rich notifications. It removes the usage of multiple monitoring tools by alert correlation, filtering and suppression, enriched notifications and routing based on role or function. Users get quick insights into their processes and understand inefficiencies that boot collaboration and productivity. Read more Freshservice is a complete and highly efficient project management software that facilitates crafting a professional-grade project right from the grassroots-level. Real-time project dashboard allows easy tracking, monitoring and assessing all the project phases as it progresses. The tracking indicator also keeps the team alert against the deadline. The software allows impressive collaboration, where team members can add comments on any given project. Better project status visibility is possible with Fresh Service. It comes equipped with many useful project management features. The software, besides IT project management, also can help in ITSM and IT asset management as well. Read more
Pricing Options
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $5.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $16.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $19.00.
SW Score & Breakdown

87% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    82%
  • Reviews
    82%
  • Momentum
    64%
  • Popularity
    82%

88% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    60%
  • Momentum
    66%
  • Popularity
    77%

97% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    94%
  • Reviews
    83%
  • Momentum
    67%
  • Popularity
    87%

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
4.6/5 300 user ratings
Not Available
4.6/5 665 user ratings
4.7/5 1,230 user ratings
Rating Distribution
  • Excellent

    66%
  • Very Good

    29.3%
  • Average

    3.3%
  • Poor

    1%
  • Terrible

    0.3%
Not Available
  • Excellent

    66.6%
  • Very Good

    30.1%
  • Average

    3%
  • Poor

    0.3%
  • Terrible

    0%
  • Excellent

    78%
  • Very Good

    18.7%
  • Average

    1.8%
  • Poor

    0.7%
  • Terrible

    0.8%
User Sentiments

    On-Time Alerts, Extensive Integrations, Cost-Effective Pricing, User-Friendly Interface

    Mobile App Issues, Confusing On-Call Scheduling, Repetitive Alerts, Limited Customization Options

    Not Available

    Reliable Notification System, Extensive Integrations, Ease of Use, Flexible On-call Scheduling

    Mobile Application Issues, Complex Configuration, Limited Reporting Functionality, Unintuitive User Interface

    Intuitive User Interface, Extensive Features, Powerful Automation, Excellent Customer Support

    Inconsistent User Interface, Limited Asset Management, Poor Reporting, Mobile App Limitations

Review Summary

Reviewers commend Squadcast's user-friendly interface, intuitive design, and ease of use, making it accessible to users of all technical backgrounds. It's lauded for its robust features, including high-quality audio and video recording, screen sharing, and editing capabilities. Many reviewers appreciate the reliability and stability of the platform, ensuring seamless recording sessions and effortless collaboration. The customer support team is frequently praised for their responsiveness, helpfulness, and willingness to go the extra mile to resolve any issues promptly.

Not Available

Overall, users find the platform user-friendly and easy to navigate. The incident management and communication capabilities are highly praised for their efficiency and effectiveness in resolving incidents quickly. Additionally, the integration options with various tools and platforms are seen as a major advantage. However, concerns have been raised regarding the complexity of setup and configuration, requiring significant time and effort to implement. Some users also report occasional glitches and performance issues that may hinder productivity.

From the reviews, users appreciate Freshservice's user-friendly interface and its comprehensive features, which include incident management, asset management, and customer self-service. Freshservice is also praised for its strong customer support and the dedication of its team in accommodating user requests and addressing issues promptly. Additionally, it integrates easily with other applications, enhancing workflow efficiency. However, some users have expressed concerns about its occasional glitches and the need for improvement in reporting and analytics capabilities. Overall, Freshservice is a reliable and robust ITSM solution that caters to the needs of various businesses, making it a popular choice among users.

  Read All User Reviews Read All User Reviews Read All User Reviews

AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $9.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $5.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $16.00. Offers Free-forever plan.
  • Free Trial Available
  • Starts at $19.00.
Pricing Plans
Monthly Plans Annual Plans

Essential Free

Pro $9.00 $12.00 per user / month

Enterprise $19.00 $25.00 per user / month

Free Free

Starter $5.00 $6.00 per user / month

Growth $14.00 $16.00 per user / month

Enterprise $21.00 $25.00 per user / month

FREE Free

STARTER $16.00 $16.00 per user / month

BASE $39.00 $39.00 per user / month

ADVANCED $59.00 $59.00 per user / month

Starter $19.00 $29.00 per user / month

Growth $49.00 $59.00 per user / month

Pro $95.00 $115.00 per user / month

Enterprise $119.00 $145.00 per user / month

 
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Screenshots & Videos

Screenshots Not Available screenshot Test the integration Ticket counts
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Videos Video Thumbnail
+ 1 More
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Vendor information

Company Details Located in: New York, New York Founded in: 2017 Located in: Bangalore, India Founded in: 2019 Located in: San Ramon, California Located in: San Mateo, California Founded in: 2011
Contact Details

Not available

https://www.squadcast.com/

+91 9702319333

https://www.zenduty.com/

+1 925.226.0300

https://www.xmatters.com/

+1 (866) 832-3090

https://www.freshworks.com/freshservice/

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