Compare Squadcast vs Spike.sh

Remove All ADD PRODUCT Squadcast Spike.sh	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Squadcast Incident Management Software (300 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Spike.sh Incident Management Software
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ADD PRODUCT	85% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Squadcast Incident Management Software (300 Ratings)	86% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Spike.sh Incident Management Software
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Overview

Summary

Squadcast is a platform to manage incidents. All-in-one solution for centralized alerts, notification rules, escalations, schedules, runbooks, and more. Collaborate with your team on the same workspace to solve issues. The software integrates with the Email, Datadog, Slack, Papertrail, New Relic, and more. ..show more

Spike.sh software is a platform used to manage incidents and monitor the services to resolve and increase customer satisfaction. Receive alerts on Phone calls, SMS, Email and Slack. Identify activity log of alerts and can reassigns incidents to team to measure the performance of teams. Generate reports in form of Graphs to understand repeated incidents and fix them in minutes. Small, Medium companies make use of the software. ..show more

Features

Audit Trail A record of changes made in chronological order of a user or activity
Auto-Assign (Incidents) Escalates the incidents to relevant teams based on past events or response time
CAPA Corrective and Preventive Action (CAPA) helps to identify causes, solve problems and prevent not to happen.
Disaster Recovery Helps to resume the IT infrastructure quickly after a disruption
Enriched Notifications Stakeholders receive rich and relevant notifications gathered from multiple channels.
Incident Prioritization Sets priority levels by considering the severity and impact of incidents
Incident Reporting Helps in recording details of any unusual event that might occur at a project or job
Real-time Dashboard Provides easy visualization of the latest data
Root-cause Diagnosis Conducts a Root-cause analysis to counter the gaps
Safety Management Precautionary measure to ensure the risks are estimated and mitigated
Task Management Task management is the process of managing a task through its life cycle, including planning, testing, tracking, and reporting.
Ticket Management Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

New York, New York

Pune, India

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Essential Free Features Unlimited Email and Push Notifications SMS Notifications: First 200 SMS Free Post this, $0.1 per SMS Phone Notifications: First 200 Calls Free Post this, $0.2 per Call Native Integrations with Event Sources Event Severity Levels Event Tags Incident Routing Based on Event Attributes Custom Integrations via API On-Call Schedules Schedule Overrides Escalation Policies Squads Rule-Based Alert Suppression Service Maintenance Windows Alert Deduplication Multiple Alert Sources for one Service Role Based Access Control API Request Limits Knowledge Base Data Retention: 6 Months Pro $12 /User/Month Features Free Stakeholders: Up to 10 Includes features of Essential plan, plus Number of Status Pages: 5 SMS Notifications: Unlimited Free SMS Phone Notifications: Unlimited Free Calls JIRA Integration SCM Integrations for Dynamic Squads Phone, Email, and Chat Private Status Page Exportable Incident Timelines Enterprise $25 /User/Month Features Unlimited Users Includes features of Pro plna, plus Single Sign-On (SSO) Dedicated Account Manager Customer Reliability Engineer Data Retention: Unlimited # of Status Pages: Unlimited View Price Page	Spike.sh $7 /User/Month Features Unlimited escalations Unlimited alerts Unlimited integrations Unlimited services Unlimited incidents Multiple team members Email and chat support View Price Page