Home/Social Media Management Software/Sprinklr vs Salesforce Social StudioUpdated on: March 29, 2024

Compare Sprinklr vs Salesforce Social Studio

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Social
Zoho Social Social Media Management Software (3468 Ratings)
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SocialBee
SocialBee Social Media Management Software (420 Ratings)
Visit Website

Visit Website

Visit Website

94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Remove
93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Zoho Social

Zoho Social

Social Media Management Software (3468 Ratings)
90% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SocialBee

SocialBee

Social Media Management Software (420 Ratings)
Visit Website

Visit Website

Visit Website

Overview

Summary

Sprinklr is a comprehensive customer experience management software, which helps enterprises advertise, market, engage, research their clients across 11 messaging channels, 23 social channels, SMS, emails and chat. Businesses get access to four different products to expand as per their needs. The integrated products include Modern Research, Modern Care, Modern Advertising and Marketing, besides Modern Engagement and Sales. 100+ brands from all around the globe depend on Sprinklr to generate epic customer experiences. The platform with its integrated Sprinklr Sandbox feature helps users by supporting their application lifecycle management and change monitoring facilities without interrupting daily customer care. An AI technology deployed by the platform is capable of making 5 billion predictions on a regular basis, enabling brands to make comparisons between their own products and the industry-leading Digital CXM benchmarks in real-time. Moreover, it is available in 38+ languages making business easy. ..show more

Salesforce Social Studio is a popular tool from Salesforce for social media managers that enables them to listen to their customers, engage with them, and publish relevant content. Users can take enriched social data and connect them to their marketing, sales, and service. The best deliverable of the tool is that it empowers users to analyze conversations from any source to understand what their user base is talking about, what their expectations are, and which features do they desire. In this way, users can gain intelligent market feedback and learn from real customer discussions. After understanding what customers are looking for, users can leverage the resulting insights to drive their marketing strategies. They can then be on the lookout for fresh topics and trends with the help of a centralized dashboard in a way that marketing activities remain highly relevant. In this way, any social media account or community can be turned into a digital focus group. ..show more

Zoho Social is a cloud-based social media management software that is also available in SaaS version and can be run on many devices. The software helps users in monitoring multiple social media channels, doing multi account management and encourage multi-user collaboration too. Zoho Social offers social media performance analytics and data-driven actionable insights to facilitate taking informed decisions. With this software, you can manage and monitor the content and ensure better customer engagement. You can also monitor keywords and schedule multiple posts. You can create content and do automated publishing with the help of this social media management platform. ..show more

SocialBee, a social media management platform, helps authors, solopreneurs, coaches, agencies, freelancers, small businesses and startups share content across a variety of social media platforms. Users can utilize the inbuilt RSS functionality to import relevant content across multiple sources, besides taking help from the software’s Social Media Specialist Concierge Service to generate personalized content as per business needs. Additionally, a bulk editor module within SocialBee, lets editors make changes to multiple posts scheduled under a single category at once. The software lets users share content on social media platforms like Facebook, Twitter, Instagram, Pinterest, LinkedIn etc. They can add in emojis within the curated posts by selecting any, out of the enlisted ones. Post preview option, schedule overview facility and email notifications are some of the effective features offered by SocialBee. Accurate integration with Quuu, helps users with their content generation and categorization facilities. ..show more

Features

Analytics (Social Media) Helps you analyse performance based on reaction to posts

Auto Publishing Publishes scheduled posts as and when they become relevant

Brand Tracking Helps to know the position of your brand on the social media network

Content Management Helps you to create and customize your contents to make user and SEO friendly

Customer Engagement Enables the brand to maintain contact with their potential customers

Multi-Account Management Facilitates the usage of multiple social media account for a wider reach

Multi-User Collaboration Allows multiple users to work on one project to ensure effective team work

Posts Scheduling Schedules your posts beforehand to post contents timely even in your absence

Social Media Monitoring Helps to track, monitor, and manage multiple social media channels to find the responses by your followers about a specific brand/company/person online

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

New York, New York / +1 917-933-7800

San Francisco, CA

Pleasanton, California / +1 888-900-9646

Austin, Texas

API

N/A

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Advanced (Self-service only)
$299 /User/Month

$299 per Seat per Month billed Yearly. Best suited for growing teams looking to enhance their social media management.

Features

  • Unlimited profiles on 10+ social and review channels
  • Unified inbox with contact history
  • Publisher and content calendar
  • Digital Asset and Campaign Manager
  • Omnichannel keyword monitoring and social listening
  • Omnichannel trend analysis, search and insights
  • Task management and automated quick actions
  • Smart AI Scheduler
  • Approval workflows and automations
  • Content Recommendations by OpenAI’s ChatGPT
  • Organic social reporting for 6 social channels
  • Engagement performance reporting
  • 10+ brand insights reports
  • Competitive intelligence reports
  • Persona-specific dashboards
Enterprise
Custom

Best suited for larger teams looking to ace social media management. Get a quote customized to your requirements.

Features

  • Includes features of Advanced plan, plus
  • Access to 30+ social and digital channels
  • Advanced analytics with custom metrics
  • AI bots on all channels
  • Global brand compliance and governance with Distributed
  • Localization support
  • Employee advocacy
  • Access to premium product implementation and onboarding
  • Access to professional digital transformation services
  • Access to premium training resources
  • Access to the Sprinklr Knowledge Base and Community
  • Omnichannel customer service with guaranteed SLAs
  • Dedicated customer success manager
  • In-depth social listening and AI-powered research with Sprinklr Insights
  • Advanced campaign planning and content marketing with Sprinklr Marketing
  • Omnichannel customer service with Sprinklr Service
View Price Page
No Pricing Info Available Please check Website
Free Edition
Free

Features

  • 1 Team Member
  • 1 Brand
  • zShare Browser Extension
  • Publishing on 7 channels
Standard (For Business)
$15 /Month

Features

  • 1 Brand (9 Channels)
  • 1 Team Member
  • Facebook Pages, Facebook Groups, Twitter Profiles, Instagram Business Profiles, LinkedIn Profiles, LinkedIn Company Pages, Google My Business listings, Pinterest Profiles, & TikTok Profiles.
  • 24/5 email support
  • Home dashboard
  • Recent posts
  • Multi-channel publishing
  • Content scheduling
  • Publishing calendar
  • Published/Scheduled posts
  • zurl link shortner
  • Activity log
  • User tagging
  • Summary Reports
  • Drafts
  • Twitter Location
  • Image Editor
Professional (For Business)
$40 /Month

Features

  • 1 Brand (9 Channels)
  • Includes features of Standard plan, plus
  • Livestream
  • Notifications
  • CustomQ
  • Repeat posting
  • Bulk scheduling
  • Popular posts
  • Post insights
  • Bit.ly link shortner
  • Media library
  • Scheduling retweets
  • RSS feeds
  • Cloudpicker
  • Messages
  • Pause/Resume content
  • Mute & Block accounts
  • Connections
  • Monitoring dashboard
  • Custom video thumbnail
  • Instagram first comment

Add-ons:

  • Brands at $14.5 per Brand per Month billed Yearly ($17 per Brand per Month billed Monthly)
  • Team Members at $10 per Member per Month billed Yearly ($12 per Member per Month billed Monthly)
Premium (For Business)
$65 /Month

Features

  • 1 Brand (10 Channels)
  • 3 Team Members
  • Facebook Pages, Facebook Groups, Twitter Profiles, Instagram Business Profiles, LinkedIn Profiles, LinkedIn Company Pages, YouTube Channels, Google My Business listings, Pinterest Profiles, & TikTok Profiles.
  • Includes features of Professional plan, plus
  • SmartQ
  • Content approvals & workflow
  • Exporting posts
  • Discussing posts
  • Collaborate
  • Team Member audio/video & chat
  • Reports dashboard
  • Custom reports
  • Share reports
  • Manage custom roles
  • Content targeting
  • UTM parameters
  • Lead ads - Facebook & LinkedIn
  • Zoho CRM integration
  • Zoho Desk integration
  • CRM leads & contacts
  • Lead generation

Add-ons

  • Brands at $19.5 per Brand per Month billed Yearly (Brands at $23 per Brand per Month billed Monthly)
  • Team Members at $10 per Member per Month billed Yearly (Team Members at $12 per Member per Month billed Monthly)
Agency
$320 /Month

Features

  • 10 Brands (100 Channels)
  • 5 Team Members
  • 24/5 email support
  • Includes features of Premium plan, plus
  • Client invite
  • Portal customization
  • Scheduling/emailing reports
  • Agency-branded reports
  • Custom view for clients
  • Free login for clients

Add-ons :

  • 5 Brands at $76 per Month billed Yearly (5 Brands at $92 per Month billed Monthly)
  • Team Members at $10 per Member per Month billed Yearly (Team Members at $12 per Member per Month billed Monthly)
Agency Plus
$460 /Month

Features

  • 20 Brands (200 Channels)
  • 5 Team Members
  • 24/5 email support
  • Includes features of Agency plan, plus
  • +10 more Brands (90 social channels)

Add-ons

  • 5 Brands at $76 per Month billed Yearly (5 Brands at $92 per Month billed Monthly)
  • Team Members at $10 per Member per Month billed Yearly (Team Members at $12 per Member per Month billed Monthly)
View Price Page
Bootstrap
$29 /Month

Best for solopreneurs

Features

  • 5 Social Profiles
  • 1 User per Workspace | 1 Workspace
  • Analytics up to 3 months of data
Accelerate
$49 /Month

Best for small businesses

Features

  • 10 Social Profiles
  • 1 User per Workspace | 1 Workspace
  • Analytics up to 2 years of data
Pro
$99 /Month

Best for agencies

Features

  • 25 Social Profiles
  • 3 Users per Workspace | 5 Workspaces
  • Analytics up to 2 years of data
View Price Page

SCREENSHOTS

Sprinklr Screenshots
View 4 screenshot(s)
Salesforce Social Studio Screenshots
View 2 screenshot(s)
Zoho Social Screenshots
SocialBee Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • Freshsales
  • Netomi
  • DOMO
  • Slack
  • Tableau
  • Adobe Marketo Engage
  • Kore.ai
  • Adobe Analytics
  • BL.INK
  • AppsFlyer
  • FormAssembly
  • Zendesk Support
  • Zendesk Talk
  • Salesforce Email Studio
  • Socialive
  • Aprimo Productivity Management
  • WordPress
  • Corezoid Process Engine
  • SAP Ariba
  • Bazaarvoice
  • Contentful
  • Stripe Payments
  • Adobe Experience Manager
  • Adjust
  • Oracle Responsys
  • Bitly
  • MailChimp
  • Kochava
  • Discourse
  • Giphy
  • Haptik
  • Bynder
  • Microsoft Power BI
  • MediaValet
  • Google Analytics
  • Microsoft Dynamics 365 for Sales
  • Firebase
  • Medallia Experience Cloud
  • Oracle Eloqua
  • Sitecore Experience Platform
  • Okta
  • Coveo Relevance Cloud
  • Trustpilot
  • Shutterstock
    NA
  • Zoho CRM
  • Canva
  • Zoho Desk
  • JotURL
  • PixelMe
  • Switchy
  • BL.INK
  • Buffer
  • Hootsuite
  • Rebrandly
  • RocketLink
  • Replug
  • Zapier
  • Bitly
  • Quuu

ALTERNATIVES

Top alternatives to Sprinklr

Meltwater
Meltwater
Qualtrics Core XM
Qualtrics Core XM
Brandwatch
Brandwatch
Genesys PureEngage
Genesys PureEngage
Zendesk Talk
Zendesk Talk

Top alternatives to Salesforce Social Studio

Hootsuite
Hootsuite
Buffer
Buffer
Later
Later
SocialPilot
SocialPilot
Crowdfire
Crowdfire