Sprinklr vs Freshworks 360 Comparison

Remove All ADD PRODUCT Sprinklr Freshworks 360 Later	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Sprinklr Social Media Management Software (1359 Ratings)	74% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshworks 360 CRM Software	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Later Social Media Management Software (980 Ratings)
Remove All ADD PRODUCT Sprinklr Freshworks 360 Later	Visit Website	Get Free Quote	Visit Website

ADD PRODUCT	94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Sprinklr Social Media Management Software (1359 Ratings)	74% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Freshworks 360 CRM Software	98% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove Later Social Media Management Software (980 Ratings)
ADD PRODUCT	Visit Website	Get Free Quote	Visit Website

Overview

Summary

Sprinklr is a comprehensive customer experience management software, which helps enterprises advertise, market, engage, research their clients across 11 messaging channels, 23 social channels, SMS, emails and chat. Businesses get access to four different products to expand as per their needs. The integrated products include Modern Research, Modern Care, Modern Advertising and Marketing, besides Modern Engagement and Sales. 100+ brands from all around the globe depend on Sprinklr to generate epic customer experiences. The platform with its integrated Sprinklr Sandbox feature helps users by supporting their application lifecycle management and change monitoring facilities without interrupting daily customer care. An AI technology deployed by the platform is capable of making 5 billion predictions on a regular basis, enabling brands to make comparisons between their own products and the industry-leading Digital CXM benchmarks in real-time. Moreover, it is available in 38+ languages making business easy. ..show more

Freshworks 360 is a customer engagement software that offers integration between the marketing, sales and support team to provide a seamless experience to the customers. It provides a 360-degree view of the targeted customers and centralizes all customer conversation from multiple media, marketing, and sales channels at single place. Freshworks 360 ensures full collaboration among teams to help them give quality customer services and support timely. Customer data and interaction history are easily accessible, and brands can track social media mentions as well. Freshworks 360 is customizable and is flexible enough for any team size. This omnichannel CRM tool can also serve as a helpdesk tool. ..show more

Later is a marketing platform for Instagram that enables users to plan and schedule their posts. It also offers analytics to let users draw insights from their data and act accordingly. Users can even bulk schedule their Instagram posts, create weekly time slots and schedule their posts using initiative drag and drop functionality with the calendar. An Instagram feed can be previewed before actually posting to see how exactly it will look post uploads and make changes accordingly. There are certain calendar views accessible as well, such as 'monthly' and 'weekly'. Users can even maintain an organized media library and keep all their photos, videos, and user-generated content at a central location, accessible on any device by the user's team. It is possible to add labels to media which can be searched for and filtered. They can also import their media via Dropbox and Google drive and make use of extensive analytics for insights. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

New York, New York / +1 917-933-7800

San Mateo, California / +1 650 513 0514

Vancouver, Canada

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Advanced (Self-service only) $299 /User/Month $299 per Seat per Month billed Yearly. Best suited for growing teams looking to enhance their social media management. Features Unlimited profiles on 10+ social and review channels Unified inbox with contact history Publisher and content calendar Digital Asset and Campaign Manager Omnichannel keyword monitoring and social listening Omnichannel trend analysis, search and insights Task management and automated quick actions Smart AI Scheduler Approval workflows and automations Content Recommendations by OpenAI’s ChatGPT Organic social reporting for 6 social channels Engagement performance reporting 10+ brand insights reports Competitive intelligence reports Persona-specific dashboards Enterprise Custom Best suited for larger teams looking to ace social media management. Get a quote customized to your requirements. Features Includes features of Advanced plan, plus Access to 30+ social and digital channels Advanced analytics with custom metrics AI bots on all channels Global brand compliance and governance with Distributed Localization support Employee advocacy Access to premium product implementation and onboarding Access to professional digital transformation services Access to premium training resources Access to the Sprinklr Knowledge Base and Community Omnichannel customer service with guaranteed SLAs Dedicated customer success manager In-depth social listening and AI-powered research with Sprinklr Insights Advanced campaign planning and content marketing with Sprinklr Marketing Omnichannel customer service with Sprinklr Service View Price Page	Freshworks 360 Custom Features Analytics Neo Admin Center Collaboration Events and notifications Unified Customer Record View Price Page	Starter $18 /Month Features 1 Social Set 1 User 30 posts per social profile Limited analytics (up to 3 months of data) Customizable Linkin.bio page Collab tools for creators Growth $40 /Month Features 3 Social Sets 3 Users 150 posts per social profile Full analytics (up to 1 year of data) Customizable Linkin.bio page Collab tools for creators and brands Team and brand management tools Extra Social Sets ($15/month each) Extra users ($5/month each) Advanced $80 /Month Features 6 Social Sets 6 users Unlimited posts Full analytics (up to 1 year of data) Customizable Linkin.bio page Collab tools for creators and brands Team and brand management tools Live chat support Extra Social Sets ($15/month each) Extra users ($5/month each) Scale 15 $200 /Month Features 15 Social Sets 10 Users Auto Publishing Unlimited Postst 1 Year Of Analytics Customized Linkin.bio Page Team & Brand Management Tools Live Chat Support Instagram Cionversations Extra Social Sets ($15/month each) Extra users ($5/month each) Scale 30 $400 /Month Features 30 Social Sets 20 Users Auto Publishing Unlimited Postst 1 Year Of Analytics Customized Linkin.bio Page Team & Brand Management Tools Live Chat Support Instagram Cionversations Extra Social Sets ($15/month each) Extra users ($5/month each) View Price Page