Splashtop Remote Support vs Instant Housecall Comparison

Remove All ADD PRODUCT Splashtop Remote Support Instant Housecall GoTo Resolve	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Splashtop Remote Support Remote Access Software (110 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Instant Housecall Remote Access Software (21 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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ADD PRODUCT	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Splashtop Remote Support Remote Access Software (110 Ratings)	88% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Instant Housecall Remote Access Software (21 Ratings)	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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Overview

Summary

Splashtop Remote Support is endpoint management and remote support software developed specifically for MSPs to facilitate easy connection of their client’s computers with remote access. It simplifies the process of remotely accessing, monitoring, and managing several computers. It is an ideal software for entrepreneurs, corporate teams, and IT professionals as it allows them to make use of its features to control their systems remotely, and hassle-free. Splashtop is a high-tech, powerful, and dependable remote desktop connectivity manager. It's tailored to managed service providers, IT experts, and help desk personnel. Splashtop Remote Support uses a strong high-performance engine to provide the best possible experience. You can also use it to simultaneously see numerous remote screens from multi-monitor setups. Security features such as TLS and 256-bit AES encryption, device authentication, and two-step verification secures all remote sessions. User satisfaction with Splashtop remote access is at an all-time high. It is the best in the market and has no competition. You can use choose this amazing product without an iota of doubt. You get a free trial, a mobile application for iOS, Android, Mac, and Windows, and some affordable premium plans starting at just $25 per month. ..show more

Instant Housecall is a full-featured remote support solution that lets you view and control remote PCs and Macs, on-demand (with no preinstalled software) and unattended any time. Understand your customer’s needs with session chat, automatically logged for a complete audit trail. View multiple monitors with pan and scan dual monitor support. Zoom in and out to see all monitors at the same time or one at a time. Reboot your customer’s computer, even into safe mode, and automatically reconnect. Get notified by SMS any time your customer is trying to reach you. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
Feedback Collection Helps in collecting feedback from users to assess the support
File Transfer Allows sending and receiving files
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
Screen Sharing Enables remote participants to see your desktop that allows better collaboration
Session Recording Enables one to record remote access, support sessions, and meetings
Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Jose, CA - 95129 / +1-408-861-1088

Markham, Canada / 1-888-838-4050

Boston, Massachusetts / 1 855 263 2838

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Remote Support Plus $25 /Month $299 billed Yearly for 25 computers Features Unlimited technicians Unlimited concurrent sessions Fast remote access Unattended support Attended support Endpoint security File transfer(including Drag-and-Drop) Remote print Chat Remote wake Remote reboot Session Recording Multi monitor support, including multi-to-multi Priority technical support and more Add-on : Bitdefender Endpoint Security with Splashtop 5-100 Endpoint : $1.20 per Endpoint per Month ($1.50 value) 105-3000 Endpoint : $0.99 per Endpoint per Month ($1.50 value) 3000+ : custom Based upon the Number of Computers, the Pricing plan varies. For further details, contact the vendor. Remote Support Premium $40 /Month $479 billed Yearly for 25 computers Features Includes features of Remote Support Plus plan, plus Configurable Alerts/Actions Windows Updates System Inventory Event Logs Alerts for Windows Events Remote Command Scheduled Reboot Unattended Android Access Includes features of Add-ons Based upon the Number of Computers, the Pricing plan varies. For further details, contact the vendor. View Price Page	Starter $39 /Month Features 1 Specialist login ID Subaccounts Lets your customers control their own PCs from home Unlimited Installs & software copies Unlimited sessions and connections 50 Unattended remote access endpoints 1 Concurrent sessions Co-branded Features IT Pros depend on Features Small Businesses Love Unique features that Make Your Business Soar Video auditing & Pre-install on machines at your shop Entrepreneur $49 /Month Features 1 Specialist login ID Subaccounts Lets your customers control their own PCs from home Unlimited Installs & software copies Unlimited sessions and connections 100 Unattended remote access endpoints 10 Concurrent sessions Co-branded Features IT Pros depend on Features Small Businesses Love Unique features that Make Your Business Soar Video auditing & Pre-install on machines at your shop Auto PC Repair Everything $89 /Month Features 1 Specialist login ID Subaccounts Lets your customers control their own PCs from home Unlimited Installs & software copies Unlimited sessions and connections 400 Unattended remote access endpoints 10 Concurrent sessions Full branding and customization Features IT Pros depend on Features Small Businesses Love Unique features that Make Your Business Soar Auto PC Repair Early access to all new features View Price Page	Service Desk $49 /Month $39 per technician per month billed annually $49 per technician per month billed monthly Features Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team Free upgrades Access to training videos, help guides and best practices GoToAssist $69 /User/Month $55 per agent per month billed annually or $660.00 annually $69 per agent per month billed monthly Features 1 Agent Agent Console File Transfer Remote Diagnostics Multi-Monitor Navigation Multi-Session Support Slack Integration Add-On Include Mobile Add-On: Only $20.00/Agent Monthly Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share View Price Page

Compare Splashtop Remote Support vs Instant Housecall