Splashtop Remote Support vs Crystal Comparison

Remove All ADD PRODUCT Splashtop Remote Support Crystal GoTo Resolve	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Splashtop Remote Support Remote Access Software (110 Ratings)	71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Crystal Remote Access Software	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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ADD PRODUCT	91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Splashtop Remote Support Remote Access Software (110 Ratings)	71% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Crystal Remote Access Software	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Sponsored Remove GoTo Resolve Remote Access Software (493 Ratings)
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Overview

Summary

Splashtop Remote Support is endpoint management and remote support software developed specifically for MSPs to facilitate easy connection of their client’s computers with remote access. It simplifies the process of remotely accessing, monitoring, and managing several computers. It is an ideal software for entrepreneurs, corporate teams, and IT professionals as it allows them to make use of its features to control their systems remotely, and hassle-free. Splashtop is a high-tech, powerful, and dependable remote desktop connectivity manager. It's tailored to managed service providers, IT experts, and help desk personnel. Splashtop Remote Support uses a strong high-performance engine to provide the best possible experience. You can also use it to simultaneously see numerous remote screens from multi-monitor setups. Security features such as TLS and 256-bit AES encryption, device authentication, and two-step verification secures all remote sessions. User satisfaction with Splashtop remote access is at an all-time high. It is the best in the market and has no competition. You can use choose this amazing product without an iota of doubt. You get a free trial, a mobile application for iOS, Android, Mac, and Windows, and some affordable premium plans starting at just $25 per month. ..show more

Crystal is an efficient work management software, helping companies to streamline their work by organising employees, their roles and documents, alike. The software makes it easy for admins to build organisational maps from scratch or work over pre-designed templates as per convenience. It includes a dedicated dashboard that summarises how an individual team is working, by depicting live data that helps the members to make better decisions. Crystal enables companies to monitor all minute work-related details on the go, such as leaders and contributors related to a particular project, latest updates and where to find essential documents. In addition, the software also provides users with adequate information about the real-time changes in their team like the latest marketing campaign, creation of new projects and related activities. Furthermore, the software allows real-time integrations with a plethora of external platforms and tools like Zapier, Google Drive, Slack and more. ..show more

GoTo Resolve (a.k.a GoToAssist) is a remote support management software that helps businesses to deliver remote support to their customers at any time, wherever they are. It allows technicians and IT managers to access and control their end users’ computers in order to resolve issues quickly. Technical agents can instantly convert their chat or call support into an online support session. The software offers much-needed freedom to support staff, enabling them to take care of remote servers and computers even when the end user is not present. Agents can connect to any unattended machines whenever they want to resolve issues. GoTo Resolve allows users to quickly start a support session from a browser or desktop app of their choice. They can easily access customers’ system information, including software and hardware configurations. GoTo Resolve also allows you to receive and send files in live or unattended sessions, install updates, apply patches, and more. Supporting staff can easily switch between their customers’ monitors. Each technician can host up to 15 sessions at a time. ..show more

Features

Diagnostic Tools Helps to conduct performance testing and network configuration to identify issues on a computer.
Feedback Collection Helps in collecting feedback from users to assess the support
File Transfer Allows sending and receiving files
Live Chat Allows you to instantly communicate with your customers and/or exchange chat messages online
Remote Control Allows a user to perform tasks on a remotely located computer with equal ease as is experienced while using one's own system
Screen Sharing Enables remote participants to see your desktop that allows better collaboration
Session Recording Enables one to record remote access, support sessions, and meetings
Session Transfer Facilitates sending and receiving both attended as well as unattended support sessions

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

San Jose, CA - 95129 / +1-408-861-1088

Paris, France

Boston, Massachusetts / 1 855 263 2838

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Remote Support Plus $25 /Month $299 billed Yearly for 25 computers Features Unlimited technicians Unlimited concurrent sessions Fast remote access Unattended support Attended support Endpoint security File transfer(including Drag-and-Drop) Remote print Chat Remote wake Remote reboot Session Recording Multi monitor support, including multi-to-multi Priority technical support and more Add-on : Bitdefender Endpoint Security with Splashtop 5-100 Endpoint : $1.20 per Endpoint per Month ($1.50 value) 105-3000 Endpoint : $0.99 per Endpoint per Month ($1.50 value) 3000+ : custom Based upon the Number of Computers, the Pricing plan varies. For further details, contact the vendor. Remote Support Premium $40 /Month $479 billed Yearly for 25 computers Features Includes features of Remote Support Plus plan, plus Configurable Alerts/Actions Windows Updates System Inventory Event Logs Alerts for Windows Events Remote Command Scheduled Reboot Unattended Android Access Includes features of Add-ons Based upon the Number of Computers, the Pricing plan varies. For further details, contact the vendor. View Price Page	Solo Free Features 1 registered user Unlimited ownerships Ownership map Ownership documentation Basic checkup Map export Slack notifications User directory Team Others €50 per month Features Unlimited registered user Unlimited ownerships Ownership map Ownership documentation Basic checkup Map export Slack notifications User directory Changelog Team metrics Google drive integration Ownership newsfeed Personalized homepage Weekly email digest Zapier integration Custom checkup View Price Page	Service Desk $49 /Month $39 per technician per month billed annually $49 per technician per month billed monthly Features Full features and functionality for a flat fee with no hidden costs for server maintenance, IT staff or other “extra” charges 24-hour-a-day, 7-day-a-week support from our U.S.-based GoToAssist Global Customer Support team Free upgrades Access to training videos, help guides and best practices GoToAssist $69 /User/Month $55 per agent per month billed annually or $660.00 annually $69 per agent per month billed monthly Features 1 Agent Agent Console File Transfer Remote Diagnostics Multi-Monitor Navigation Multi-Session Support Slack Integration Add-On Include Mobile Add-On: Only $20.00/Agent Monthly Mobile Chat / Remote View / Remote Control* / Device Info / Camera Share View Price Page

Compare Splashtop Remote Support vs Crystal