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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Zonka Feedback logo
NPS Software

4.8 33 user ratings

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Overview

Description SoGoSurvey is a cloud-based survey provider that caters to small businesses, policy makers, DIY researchers as well as individuals. It is an all-in-one data collection and data analysis software that creates online surveys, quizzes, polls, feedback forms across various platforms including web, SMS, email and social media. With a range of intuitive tools, question branching, skip logic, in-built templates along with drag and drop interface, it helps the user to build personalized surveys from the scratch level. Moreover, its real-time analytical reports provide with a visual overview through charts, diagrams, statistics, comparison reports, cross tab reports, pivot table reports and more. Read more Zonka is a solution designed to collect both customer and employee feedback. With Zonka, you can ask for feedback in a variety of ways, including sending online survey links via email or SMS, embedding surveys on your website, or sending surveys via an API. You can also ask for feedback on a range of devices, such as iPhones and iPads, as well as Android phones and tablets, and you can even set Zonka surveys up on kiosk or in-store devices. Zonka helps you understand your customer satisfaction levels by enabling you to run transactional and relationship NPS surveys. Once your customers have filled these surveys out, you can access your NPS score on your dashboard immediately, as well as view more detailed information in Zonka’s NPS reports. You can also send out and customize customer satisfaction score (CSAT) surveys, and measure your Customer Effort Score (CES). Read more
Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $24.0.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    85%
  • Momentum
    67%
  • Popularity
    87%
SaaSworthy Awards # 3 Most Worthy # 1 Highly Rated
Not Available

Technical Details

Organization Types Supported
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
  • SaaS/Web/Cloud
  • Mobile - Android
  • Mobile - iOS
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available

Reviews & Ratings

User Rating
4.7/5 461 user ratings
4.8/5 33 user ratings
Ratings Distribution
  • Excellent

    73.2%
  • Very Good

    24%
  • Average

    1.9%
  • Poor

    0.4%
  • Terrible

    0.5%
  • Excellent

    84.5%
  • Very Good

    14.5%
  • Average

    0%
  • Poor

    0%
  • Terrible

    0.9%
Review Summary
Not Available

Zonka Feedback is a customer feedback management software praised for its user-friendly interface, customizable surveys, and robust reporting capabilities. Reviewers appreciate the ease of creating and distributing surveys, the ability to collect feedback from multiple channels, and the detailed analytics and insights provided. However, some users have expressed concerns about the occasional technical glitches and the need for more advanced features like sentiment analysis and integration with other systems. Overall, Zonka Feedback is a solid choice for businesses seeking an intuitive and effective tool to gather and analyze customer feedback.

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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Not Available
  • Free Trial Available
  • Starts at $24.0.
Pricing Plans
Monthly Plans Annual Plans

Essential $24.00 $29.00 per month

Professional $79.00 $99.00 per month

Growth $169.00 $199.00 per month

Enterprise $429.00 $499.00 per month

  Not Available
View Detailed Pricing

Screenshots & Videos

Screenshots Not Available Zonka Feedback screenshot
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Vendor information

Company Details Located in: Herndon, VA Founded in: 2013 Located in: New Delhi, India Founded in: 2014
Contact Details

Not available

https://www.sogosurvey.com/

+91 99998 49771

https://www.zonkafeedback.com/

Social Media Handles

Not available

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