93%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
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83%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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ADD PRODUCT
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93%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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83%
The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More
Remove
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Start Free Trial
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Summary |
SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. ..show more |
SignalZen is a website live chat solution that allows you to engage and communicate with your website visitors directly from Slack. You can start accepting online chat sessions from your clients by creating an account at SignalZen and installing a little piece of HTML code into your website's code. Out of the box, we also offer WordPress, Joomla, Drupal, and Zapier integrations. This Slack App allows you to communicate with visitors to your website in real time. There are two types of integrations available. Still, communicate with your website visitors by responding to threads on the appropriate channel. Chat by joining separate channels for each chat session if it's too noisy. You will be able to connect to Slack after creating an account on our webpage by completing a simple wizard sequence. You'll be able to use a lot of Slack features with this configuration. Notifications of new chat sessions. Using threads or specific channels to communicate. Slack interaction (buttons, modals) is quite useful for speed. Slack users are automatically created at SignalZen, complete with an avatar and email address. Auto-reminders for talks that need to be attended to. Close or open chats to audit them. Your talks will follow pre-defined paths across different Slack Channels. Redirecting and cloning ad hoc chat conversations. Within conversations, conduct a search. View of all visitor information. ..show more |
Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff |
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Call Me Option Allows your visitors to speak to your agents directly over the phone |
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Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. |
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Knowledge Database Lets you have an access to all your past chat history and documents |
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Offline Form This feature allows your visitors to submit their questions when your agents are not available online |
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Persistent Chat Creating a subject-based group conversation that persists over time |
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Shortcut Messages Create shortcuts for the commonly used replies in order to save time |
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Transfers Transfer of calls from one operator to another with just one click |
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Video Chat Make conversations more personal with video calling between your agents and your visitors |
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Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message |
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