SnapEngage vs HelpOnClick Comparison

Remove All ADD PRODUCT SnapEngage HelpOnClick	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SnapEngage Live Chat Software (483 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HelpOnClick Live Chat Software (31 Ratings)
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ADD PRODUCT	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove SnapEngage Live Chat Software (483 Ratings)	89% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove HelpOnClick Live Chat Software (31 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

SnapEngage is an enterprise chat monitoring software that helps sales and support teams to drive and improve customer engagement, generating more sales through live chats. It is designed to capture and convert maximum leads by creating custom workflows that are best for particular businesses. Companies are provided access to an omnichannel chat solution, enabling them to connect with customers through SMS, Twitter, Facebook Messenger, Zalo, WeChat, etc. It also equipped various bots, such as Guide Bot, Info-Capture Bot, Bot API and Answer Bot, where customers can text and get the answers to what they are looking for. SnapEngage includes automation capabilities through which it automatically synchronises leads and contacts to users’ CRM or helpdesk as per need. It is a HIPAA compliant software that enables healthcare organisations to chat effectively with patients, increase customer satisfaction as well as reduce cost-per-interaction. Further, the software even helps users to monitor the performance of chat agents through detailed reports and make data-driven decisions to offer quality customer experiences. ..show more

HelpOnclick empowers website owners to convert their visitors into paying customers and boost retention rate by 40 percent. Users only need an Internet connection along with a PC or mobile device to stay in touch with their customers 24/7. It also comes with a virtual agent that instantly replies to customer queries based on the knowledge-base. Live chat can be set up on the website within 5 minutes without the need for any programming skills. It enables customer support teams to chat from anywhere and provide in-depth answers to all queries. It seamlessly integrates with all types of devices as users can install apps onto their browser, directly on the Operating System, or even mobile devices. The Live Chat features include everything that the customers need to set up, customize, monitor, chat, and learn from live chat sessions. Once the setup has been completed by pasting a simple HTML code on the website of users, the tool can be customized to their needs. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Boulder, Colorado

Plano, TX / +1 (972) 8918910

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Essentials $16 /User/Month $16 per User per Month billed Annually Features Minimum : 3 Users SnapEngage Integration API Zendesk Help Scout JIRA Salesforce Desk HubSpot Mobile SDK Facebook Messenger Tweet-to-Chat WeChat SMS-to-Chat: custom HIPAA-Compliant SMS Messaging: custom ADA Accessibility (WCAG 2.1 Level AA) SOC 2 Certification End-to-End Encryption (SSL) Data At Rest Encryption GDPR-Compliant Chat HIPAA-Compliant Chat: custom HIPAA-Compliant SMS Messaging: custom Third-Party Certification: Included with HIPAA Option Security Audit Logs: Included with HIPAA Option Admin License(s) Included: 1 Widgets (Sub-Accounts) Included: 1 Remove SnapEngage Branding: custom Match Your Brand Canned Responses Pre-Chat and Offline Forms Guided Browsing File Exchange Chat Transfers Team Chat Proactive Chat Post-Chat Surveys Unlimited Conversations Request Email Transcript 24/7 Support Portal Access Unlimited Chat Support During Global Business Hours (M-F, 3am-7pm ET) Group Virtual Training Professional $26 /User/Month $26 per User per Month billed Annually Features Minium of 3 Users Includes features of Essentials plan, plus Answer Bot: additional charges Guide Bot: additional charges Guide Bot Templates: additional charges Guide Bot Custom Surveys: additional charges Guide Bot Information Collection: additional charges Chatbot API: additional charges COVID-19 Coronavirus Symptom Checker Bot: additional charges Salesforce MS Dynamics Cloud Integration Custom Data Mapping Secure Data Transfer Admin License(s) Included: 1 Widgets (Sub-Accounts) Included: 2 Hours of Operation Priority Tiers Team Capacity Reporting Labels Remove SnapEngage Branding Call Me (Click-to-Call) Real-Time Auto-Translation Implementation Specialist Private Admin and Agent Training: additional charges Integration Guidance: additional charges Proactive Chat Setup: additional charges Design Studio Theme(s) Setup: additional charges Bot Concierge Service: additional charges Playbook Execution Service: additional charges Enterprise Custom $40 per User per Month billed Annually Features Minimum 5 users Includes features of Professional plan, plus SAP C4C Single Sign-On (SSO) Visitor Identity Verification (VIV) Additional Security Settings Admin License(s) Included: 2 Widgets (Sub-Accounts) Included: 4 Routing By Tag Agent Status API Agent Sub-Status Call Me (Click-to-Call) Real-Time Auto-Translation 24/7 Emergency Phone Case Submission Access Priority Case Routing Service SLA Credit Options View Price Page	Starter $12 /User/Month $10.2 per User per Month billed Quarterly Features 100 chats per month 5 departments 1 website No Virtual Agent All the Plans includes these Features Real-Time Traffic Monitor Web, Desktop and Mobile Apps Social Media Integrations Advanced Reporting Advanced Invitation Rules Lifetime Chat History Third Party Integrations Security Advanced $19 /User/Month $16.2 per User per Month billed Quarterly Features Unlimited chats Unlimited departments 5 websites Virtual Agent Included Includes features of All Plan View Price Page

Compare SnapEngage vs HelpOnClick

SnapEngage

HelpOnClick

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES