Home/Survey/ User Feedback Software/SmartSurvey vs SurveyLabUpdated on: March 29, 2024

Compare SmartSurvey vs SurveyLab

91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SurveyLab
SurveyLab NPS Software (211 Ratings)
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91% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
79% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
SurveyLab

SurveyLab

NPS Software (211 Ratings)
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Overview

Summary

A SaaS platform that provides in-depth survey solution for academics, MNCs, non-profits, government and private sectors, consultants and enterprise clients. With SmartSurvey, you can easily create survey questionnaires, reach out to the potential customers, and analyze their valuable feedbacks that uncover valuable business insights. It allows to distribute invitations through SMS and email. You can also embed surveys in web pages and share them across social media platforms. Its built-in analytical tools let you view real-time survey reports and allow to export data to do further analysis. Keep your data safe and secure in one place by connecting to APIs,Google Analytics, Zapier & more. ..show more

SurveyLab is a professional, easy-to-use questionnaire software and online survey tool designed to offer research-based inputs on customer experience, employee insights, market research and digital engagements. You can use SurveyLab to gain meaningful information of any one or all of these aspects of business operations. The software can be integrated with your business site, facilitating automation of research and reporting workflow. The multiple devices and multi-language features of this software allow maximum outreach for every survey. SurveyLab also offers dedicated customer support that can be tailored to your specific needs, allowing a seamless run of surveys and questionnaires. It is the perfect research tools for big corporations, small companies as well as individual professionals. ..show more

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Gloucestershire, United Kingdom / 0800 0937 822

Warsaw, Poland

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Basic
Free

Ideal for personal use to build a basic survey.

Features

  • 1 user
  • Unlimited surveys
  • 15 questions per survey
  • 100 responses per month
  • Customer support (phone, email and in-app ticket system)
  • GDPR compliant
  • Survey templates
Professional
Others

Pricing:

  • £30/month Billed £360 annually
  • £45/month Billed monthly

Great for individuals who want to create professional surveys.

Features

  • 1 user
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • 1000 responses per month (Unlimited responses billed Yearly)
  • Includes features of the Basic plan, plus
  • Access to managed services
  • Create surveys in any language
  • Text analysis (word clouds)
  • Results in real-time
  • Multiple tracking links
  • Unlimited filter reports
  • Pop up surveys (excluding exit intent)
  • Standard training
Business
Others

Pricing:

  • £60/ month Billed £720 annually
  • £70/month Billed monthly

Perfect for businesses who want to create advanced surveys.

Features

  • 1+ users Team Plans
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Includes features of Pro plan, plus
  • Two-factor authentication
  • Access to managed services
  • Advanced data export
  • Cross tab reporting and exporting
  • Custom variables
  • Customizable survey themes
  • File library
  • File upload question type
  • Net Promoter Score question type
  • Piping
  • Scheduled reports sent by email
  • Send invitations via email
  • Standard training
  • Dedicated account manager
Enterprise
Custom

For individuals that need access to advanced tools and integrations.

Features

  • 1+ users Team Plans
  • Unlimited surveys
  • Unlimited questions
  • Unlimited responses
  • Includes features of Business plans, plus
  • API access
  • Two-factor authentication via SMS
  • Access to custom contracts/terms
  • Access to custom data processing agreements
  • Access to custom development
  • Access to custom support SLAs
  • Bespoke training programme
  • Connect your own mail server
  • Create your own password policy
  • Custom domain branding (surveys.yourdomain.com)
  • Custom SMS sender name
  • Access to infosec due diligence process
  • Access to Salesforce
  • Access to Single Sign-On
  • White label user interface
Student, Academic and Not-for-profit plans
Custom

The software offers Student Plans 50% discount and Not-for-profit Plan (charitable, educational, community or conservational organisation) great discounts on basis of request.

View Price Page
Starter
$49 /Month

$490 billed Yearly

Good for start. Basic survey functionality.

Features

  • Multichannel surveys
  • Survey logic
  • CSV, Excel export
  • NPS, CSAT, CES
  • Report filters
  • Survey themes
  • 1000 responses / month
Advanced
$99 /Month

$990 billed Yearly

For small companies. Enhanced survey functionality.

Features

  • Includes features of Starter plan, plus
  • Data trends
  • SPSS export
  • Piping
  • Metrics
  • Answer choice rotation
  • Multilanguage surveys
  • 2500 responses / month
Professional
$249 /Month

$2490 billed Yearly

For professionals and mid-size companies. Teamwork.

Features

  • Includes features of Advanced plan, plus
  • Advanced survey logic
  • Offline responses
  • Mobile app
  • Support module
  • Quotas
  • Question and pages rotation
  • Cross tab reports
  • Dashboards
  • 3 users
Enterprise
Custom

For big companies and demanding users.

Features

  • Includes features of Professional plan, plus
  • Widgets
  • 360 surveys
  • Online survey panel
  • API & integration
  • White label
  • On-demand development
  • On-premise
  • 5+ users
  • Dedicated support
  • SLA
View Price Page

SCREENSHOTS

SmartSurvey Screenshots
View 7 screenshot(s)
SurveyLab Screenshots

INTEGRATIONS

  • Google Analytics
  • Salesforce
  • Zapier
  • Google Tag Manager
  • SALESmanago
  • Dropbox Business
  • Slack
  • Google Analytics
  • LiveChat
  • Zendesk Sell
  • MailChimp
  • FreshMail

ALTERNATIVES

Top alternatives to SmartSurvey

SurveyMonkey
SurveyMonkey
SurveySparrow
SurveySparrow
Alchemer
Alchemer
QuestionPro
QuestionPro
Survio
Survio

Top alternatives to SurveyLab

Zonka Feedback
Zonka Feedback
Startquestion
Startquestion
Trustmary
Trustmary
Customer.guru
Customer.guru
SatisMeter
SatisMeter