Smartsupp vs WebGreeter Comparison

Remove All ADD PRODUCT Smartsupp WebGreeter	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Smartsupp Live Chat Software (517 Ratings)	84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove WebGreeter Live Chat Software (38 Ratings)
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ADD PRODUCT	92% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Smartsupp Live Chat Software (517 Ratings)	84% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove WebGreeter Live Chat Software (38 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. ..show more

WebGreeter is software that helps enterprises to indulge in live chatting with minimum glitches and a smooth visitor experience. It offers live chatting services to over ten industries in 8 different time zones irrespective of their sizes. The solutions provided by the software are customisable and easy to use. Through WebGreeter, organisations are increasing their conversation rates online. It enriches the experience of clients by delivering an enhanced client experience. The software is operated by highly skilled professionals so getting solutions to problems is a matter of minutes. Further, it is a BI-driven software that helps its clients to better understand the customers’ needs. By opting for this software one can get a fully responsive CRM integration. Besides, one can get cross-platform support 24*7 through this platform. The software also includes social media integration services that help understand clients in an improved way. It also tracks the behaviour of the visitors to understand their requisitions. It assures immediate service provision to the visitors of its clients. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff
Call Me Option Allows your visitors to speak to your agents directly over the phone
Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.
Knowledge Database Lets you have an access to all your past chat history and documents
Offline Form This feature allows your visitors to submit their questions when your agents are not available online
Persistent Chat Creating a subject-based group conversation that persists over time
Shortcut Messages Create shortcuts for the commonly used replies in order to save time
Transfers Transfer of calls from one operator to another with just one click
Video Chat Make conversations more personal with video calling between your agents and your visitors
Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Brno, Czech Republic

Chicago, IL - 60611 / +1 312-546-4114

API

N/A

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Features Free forever for 3 agents 14-day conversation history Live chat + email sending Help center Data privacy & security - GDPR complaint PREMIUM FEATURES Conversation history - 14 days Personal shortcuts - 1 CORE FEATURES Live chat Web dashboard iPhone/iPad app Android app Windows app E-commerce platform integrations File-sharing Basic visitor info Sound and visual notifications CHAT BOX CUSTOMIZATION Custom chat box colors Mobile-ready chat box design Agent photo and description Authorization form - Always visible when offline Standard $22.5 /User/Month Features 1 year conversation history Live chat + email + Facebook Messenger 1 chatbot New Engage visitors via visitor list Video recordings (10 000 / month) Help center Customer support Data privacy & security - GDPR Compliant PREMIUM FEATURES Conversation history - 1 year Chatbots - 1 chatbox Engage visitors - Engage visitor via visitor list Email sending Facebook messenger integration Personal shortcuts - Unlimited Customer satisfaction rating Detailed visitor info Visitor filters Block visitor Chat assign to agent Google Analytics connection Chat box API Statistics CORE FEATURES Live chat Web dashboard iPhone/iPad app Android app Windows app E-commerce platform integrations File-sharing Basic visitor info Sound and visual notifications CHAT BOX CUSTOMIZATION Custom chat box colors Mobile-ready chat box design Agent photo and description Chat page (Open chat box via direct link) Chat box embedded in mobile app Authorization form - Customizable Chat box position on the page - Customizable Multi-language and multi-design chat box Advanced chat box customization with API SMARTLOOK VIDEO RECORDINGS Number of recordings - 10 000 / month Compatibility with dynamic/JavaScript sites Recording history - 10 days Recording filters Pro $108 /User/Month Features 3 years conversation history Live chat + email + Facebook Messenger 10+ chatbots New Engage visitors with chatbots Video recordings (50 000 / month) Help center Customer support Data privacy & security - GDPR Compliant PREMIUM FEATURES Conversation history - 3 year Chatbots - 10+ chatbox Engage visitors - Engage visitor with chatbots Chatbot segmentation options Email sending Facebook messenger integration Personal shortcuts - Unlimited Customer satisfaction rating Detailed visitor info Visitor filters Block visitor Chat assign to agent Google Analytics connection Chat box API Statistics Team statistics Teams of agents Team shortcuts Office hours Limited access for agents Rest API and data exports CORE FEATURES Live chat Web dashboard iPhone/iPad app Android app Windows app E-commerce platform integrations File-sharing Basic visitor info Sound and visual notifications CHAT BOX CUSTOMIZATION Custom chat box colors Mobile-ready chat box design Agent photo and description Chat page (Open chat box via direct link) Chat box embedded in mobile app Authorization form - Customizable Chat box position on the page - Customizable Multi-language and multi-design chat box Advanced chat box customization with API SMARTLOOK VIDEO RECORDINGS Number of recordings - 50 000 / month Compatibility with dynamic/JavaScript sites Recording history - 10 days Recording filters View Price Page	Classic $20 /User/Month $20 per Seat per Month Features Unlimited Canned Messages Visitor Insights Basic Reporting 256-bit Security Video Tutorials Deluxe $30 /User/Month $30 per Seat per Month Features Includes features of Classic plan, plus Chat Ratings Advanced Reporting Chat Window Generator CSS Customization Basic Management 24/7 Chat Support Power $50 /User/Month $50 per Seat per Month Features Includes features of Deluxe plan, plus Ticketing System Custom Chat Window SuperWise Social Media Integrations Live Reporting IP Filtering 24/7 Call Center Support Advanced Management Premium Custom The software offers a 24/7 world-class live chat service Features Multilingual Chat Agents Intelligent Chat Routing Multiple Website Support Involve 24/7 Quality Control CRM Integration KPI Reporting Full Management Access Dedicated Account Manager Training Manuals Contact the vendor to get the latest pricing detail. View Price Page

Compare Smartsupp vs WebGreeter

Smartsupp

WebGreeter

Overview

Features

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES