Home/Live Chat Software/Smartsupp vs VicodoUpdated on: March 28, 2024

Compare Smartsupp vs Vicodo

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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
80% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. ..show more

Vicodo lets users add video and text chat functionalities to communicate with their customers. Invitation links can be shared via SMS to the customers, and they can join the call without any login. The video conversations are recorded and can be watched at a later date. Its benefits for businesses include cost savings, efficient customer support, and reduction in trips to the customer. User's customers benefit from direct support and visual contact. Customers and agents can also upload photos and documents and features parallel conversations, write indicator and read receipts. It works on multiple browsers and platforms such as Chrome, Safari, Firefox, Edge, macOS, iOS, Android, Windows. For security, it has end-to-end encryption and SSL certification. Other handy features include choosing the number of live video minutes, video archive retention period, the number of SMS appointment invites, availability of video snapshots feature, personal branding and premium support. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Brno, Czech Republic

Berlin, Germany

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Free forever for 3 agents
  • 14-day conversation history
  • Live chat + email sending
  • Help center
  • Data privacy & security - GDPR complaint

PREMIUM FEATURES

  • Conversation history - 14 days
  • Personal shortcuts - 1

CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Authorization form - Always visible when offline
Standard
$22.5 /User/Month

Features

  • 1 year conversation history
  • Live chat + email + Facebook Messenger
  • 1 chatbot New
  • Engage visitors via visitor list
  • Video recordings (10 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 1 year
  • Chatbots - 1 chatbox
  • Engage visitors - Engage visitor via visitor list
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 10 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


Pro
$108 /User/Month

Features

  • 3 years conversation history
  • Live chat + email + Facebook Messenger
  • 10+ chatbots New
  • Engage visitors with chatbots
  • Video recordings (50 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 3 year
  • Chatbots - 10+ chatbox
  • Engage visitors - Engage visitor with chatbots
  • Chatbot segmentation options
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics
  • Team statistics
  • Teams of agents
  • Team shortcuts
  • Office hours
  • Limited access for agents
  • Rest API and data exports


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 50 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


View Price Page
Startup
$14.14 /Month

$14.14 per Month billed Annually

$16.96 per Month billed Monthly

For 3 operators

Features

  • 250 Live Video Minutes
  • 24h Video Archiving
  • Appointment Invites by E-Mail
  • Unlimited cases
  • Unlimited Text Chats

All the Plans includes these Features

  • Real-Time Video Calls
  • HD Resolution
  • Video Recordings
  • Invidations
  • Search and Filters
  • Textchat
  • Team Management
  • Operator Profiles
  • EU Server
  • HIPAA
  • SSL
  • Scalability
  • Global CDN
  • End-To-End encryption
Advanced
$56.54 /User/Month

$56.54 per Operator per Month billed Annually

$67.85 per Operator per Month billed Monthly

Fits perfect for expending business

Features

  • Includes features of Startup plan, plus
  • 5000 Live Video Minutes
  • 14 Days Video Archiving
  • 50 Appointment Invites by SMS
  • Video Snapshots
  • Send and Receive Files
  • Includes features of All Plan
Enterprise
Custom

Especially suitable for large teams with special requirements

Features

  • Individual Video Minutes
  • Individual Video Archiving
  • Individual Amount of SMS
  • Your Own Branding
  • Premium Support
  • Individual SLA
  • Individual Feature Set
  • Includes features of All Plan

Contact the vendor to get the latest pricing detail.

View Price Page

SCREENSHOTS

Smartsupp Screenshots
View 4 screenshot(s)
Vicodo Screenshots

INTEGRATIONS

  • OpenCart
  • WordPress
  • PrestaShop
  • Magento Open Source
  • Joomla
  • Drupal
  • Google Analytics
    NA

ALTERNATIVES

Top alternatives to Smartsupp

Tidio Chat
Tidio Chat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to Vicodo

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat