Home/Live Chat Software/Smartsupp vs PapercupsUpdated on: April 19, 2024

Compare Smartsupp vs Papercups

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
83% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. ..show more

Papercups software is an open-source live chat platform that allows you to communicate with your customers. The software includes a widget that may be customized with color, greetings, text, and more. You may modify your color, greetings, wording, and more without needing to know any coding thanks to their intuitive UI. You may save time and money by using Papercups to communicate with your consumers. Chat, email, Slack, and SMS can all be used to organize and respond to communications. It's an open-source, privacy-focused alternative to Intercom, Drift, and Zendesk. The platform has a sophisticated, feature-rich dashboard that simplifies customer support and feedback. You can respond from any location where you are working. Slack, their dashboard and their mobile app all allow you to respond to discussions. It eliminates the inconvenience of needing to log in to another dashboard. Papercups is a developer-friendly open-source project. HTML, React, React Native, and Flutter integrations are all supported. It only takes a few minutes to set up their integration, and if you can't do it in that time, we'll hop on a Zoom call with you and do it for you! Startups and small businesses use the software. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Brno, Czech Republic

New York, New York

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Free forever for 3 agents
  • 14-day conversation history
  • Live chat + email sending
  • Help center
  • Data privacy & security - GDPR complaint

PREMIUM FEATURES

  • Conversation history - 14 days
  • Personal shortcuts - 1

CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Authorization form - Always visible when offline
Standard
$22.5 /User/Month

Features

  • 1 year conversation history
  • Live chat + email + Facebook Messenger
  • 1 chatbot New
  • Engage visitors via visitor list
  • Video recordings (10 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 1 year
  • Chatbots - 1 chatbox
  • Engage visitors - Engage visitor via visitor list
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 10 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


Pro
$108 /User/Month

Features

  • 3 years conversation history
  • Live chat + email + Facebook Messenger
  • 10+ chatbots New
  • Engage visitors with chatbots
  • Video recordings (50 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 3 year
  • Chatbots - 10+ chatbox
  • Engage visitors - Engage visitor with chatbots
  • Chatbot segmentation options
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics
  • Team statistics
  • Teams of agents
  • Team shortcuts
  • Office hours
  • Limited access for agents
  • Rest API and data exports


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 50 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


View Price Page
Starter
Free

Basic live chat and inbox to get you started.

Features

  • 2 seats included
  • 100,000 messages
  • 30 day message retention
  • Customizable chat widget
Lite
$34 /Month

Essential chat functionality for your business.

Features

  • Includes features of Starter plan, plus
  • 4 seats included
  • Unlimited messages
  • 3 months data retention
  • Private notes
  • Reply from Slack
Team
$94 /Month

Supercharge your support, sales, and marketing.

Features

  • Includes features of Starter plan, plus
  • 10 seats included
  • Unlimited data retention
  • Website screen sharing
  • Webhooks
  • Priority support
Enterprise
Custom

Advanced workflows, security, and support.

Features

  • Includes features of Team plan, plus
  • Unlimited seats
  • On premise deployment
  • Custom integrations
View Price Page

SCREENSHOTS

Smartsupp Screenshots
View 4 screenshot(s)
Papercups Screenshots
View 4 screenshot(s)

INTEGRATIONS

  • OpenCart
  • WordPress
  • PrestaShop
  • Magento Open Source
  • Joomla
  • Drupal
  • Google Analytics
  • Slack

ALTERNATIVES

Top alternatives to Smartsupp

Tidio Chat
Tidio Chat
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to Papercups

Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom
LiveChat
LiveChat