Home/Compare/Smartsupp vs IVCbox
Updated on: February 18, 2020

Smartsupp vs IVCbox

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Smartsupp
(54 Ratings)
57%
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Overview

Summary

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. ..read more

IVCbox offers products and solutions for businesses to connect with their customers, which include live chat, video call, and chatbot. To set up Live chat on their websites, users need to sign up for IVCbox and complete the registration after which they integrate the generated code into their websites. Customer conversation history is available on the cloud and can be viewed at a later date. It also allows for some customer management by letting the users maintain customer information such as names, email addresses, phone numbers, etc. Calling agents can also access and fill out the customer information. Video Chat lets users set up a video chat on their websites. The video conversations are also stored and are accessible on the cloud for reviews and analysis. Chatbot offers code-less Chatbot functionality to web pages for 24x7 support. Users can customize the products using various colors to suit the brand identity better. ..read more

Features

Agent Scheduling

Call Me Option

Co-Browsing

Knowledge Database

Offline Form

Persistent Chat

Shortcut Messages

Transfers

Video Chat

Visitor Targeting

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Brno, Czech Republic

Newark, Delaware

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Free forever for 3 agents
  • 14-day chat history
  • Basic chat box customization
  • Mobile apps for iOS and Android
  • E-commerce platform integrations
Standard
$15 /User/Month

Features

  • All features of Free +
  • 1 year chat history
  • Full chat box customization
  • Automatic messages
  • Statistics
  • Detailed visitor info
  • Priority chat support
  • Smartlook video recordings
Pro
$29 /User/Month

Features

  • All features of Standard +
  • Detailed statistics
  • Groups of agents
  • Team shortcuts
  • Shot of Slivovica
View Price Page
Basic
Free

500 Conversations per Month

Features

  • Live Chat
  • Video Call
  • 14 days Conversation History
  • Upto 12 Agents
  • Upto 300 Customer Profiles
  • Quallity Assessment
  • Chatbot Assistant
Pro
$25 /Month

3000 Conversations per Month

Features

  • Chatbot
  • Unlimited Conversations History
  • API Access
  • Unlimited Customer Profiles
  • 24/7 Technical Support
  • Analytics
Team
$39 /Month

10000 Conversations per Month

Features

  • Includes features of Basic plan

View Price Page

SCREENSHOTS

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INTEGRATIONS

  • WordPress
    NA