Smartsupp vs Helpshift Comparison

92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Smartsupp

Live Chat Software

4.7 411 user ratings

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93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

Helpshift

Live Chat Software

4.3 461 user ratings

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Overview

Description	Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. Read more	Helpshift is a mobile-first customer service platform. It delivers a tremendous in-app help experience for many of the world's top mobile apps and mobile games. Helpshift pioneered in-app messaging for the support that works like modern mobile messaging apps, ensuring users never leave the app. Using bots, Helpshift can automate up to 90% of user issues, improving response times while reducing costs. All of this is delivered out-of-the-box via a simple, lightweight, and easy to integrate SDK. With Helpshift, users get a fast, always-on help experience that feels as natural as talking to friends and family. Read more
Pricing Options	Free Trial Not Available Starts at $10.00. Offers Free-forever plan.	Free Trial Not Available Helpshift Offers Custom plan.
SW Score & Breakdown	92% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 92% Reviews 90% Momentum 63% Popularity 82%	93% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more 98% Reviews 78% Momentum 66% Popularity 88%
SaaSworthy Awards	# 4 Highly Rated # 7 Fastest Growing	# 18 Highly Rated # 13 Fastest Growing

Features

Total Features	7 Features	9 Features
Common Features for All	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 4 More - Show Less	Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff Call Me Option Allows your visitors to speak to your agents directly over the phone Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly. Knowledge Database Lets you have an access to all your past chat history and documents Offline Form This feature allows your visitors to submit their questions when your agents are not available online Persistent Chat Creating a subject-based group conversation that persists over time Shortcut Messages Create shortcuts for the commonly used replies in order to save time Transfers Transfer of calls from one operator to another with just one click Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message + 6 More - Show Less

Technical Details

Organization Types Supported	Freelancers Large Enterprises Medium Business Small Business	Freelancers Large Enterprises Medium Business Small Business
Platforms Supported	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac	SaaS/Web/Cloud Mobile - Android Mobile - iOS Installed - Windows Installed - Mac
Modes of Support	Online	Online
API Support	Available	Available

Reviews & Ratings

User Rating	4.7/5 411 user ratings	4.3/5 461 user ratings
Ratings Distribution	Excellent 78.9% Very Good 18.2% Average 1.9% Poor 0.2% Terrible 0.8%	Excellent 48.8% Very Good 40.8% Average 7.6% Poor 1.6% Terrible 1.2%
Review Summary	Overall, users appreciate Smartsupp's user-friendly interface, ease of setup, and helpful live chat features. The ability to monitor website visitors, send proactive messages, and collect customer feedback is highly valued. However, some users have reported occasional technical glitches, limited customization options, and challenges with integrating the platform with specific e-commerce platforms. Additionally, the pricing structure may not be suitable for businesses with limited budgets.	Helpshift is a popular customer service software praised for its user-friendly interface, ease of implementation, and comprehensive feature set. Reviewers highlight its intuitive design, customizable options, and strong reporting capabilities as key strengths. However, some users mention limitations in customization and integration with third-party systems. Overall, Helpshift is highly regarded for its ease of use, robust functionality, and ability to enhance customer support efficiency.
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Pricing

Pricing Options	Free Trial Not Available Starts at $10.00. Offers Free-forever plan.	Free Trial Not Available Helpshift Offers Custom plan.
Pricing Plans Monthly Plans Annual Plans	Free Free Standard $10.00 $22.50 per user / month Pro $72.00 $108.00 per user / month	Starter Custom Growth Custom Enterprise Custom
	View Detailed Pricing	View Detailed Pricing

Alternatives

	Smartchat Smartsupp Vs Smartchat Tidio Chat 4.7 Based on 292 Ratings Smartsupp Vs Tidio Chat LiveChat 4.6 Based on 2594 Ratings Smartsupp Vs LiveChat LiveEngage 3.9 Based on 435 Ratings Smartsupp Vs LiveEngage Freshchat 4.5 Based on 826 Ratings Smartsupp Vs Freshchat	LiveAgent 4.7 Based on 2506 Ratings Helpshift Vs LiveAgent Zendesk Chat 4.5 Based on 541 Ratings Helpshift Vs Zendesk Chat ClickDesk 4.1 Based on 138 Ratings Helpshift Vs ClickDesk LiveChat 4.6 Based on 2594 Ratings Helpshift Vs LiveChat LiveHelpNow 4.6 Based on 321 Ratings Helpshift Vs LiveHelpNow
	View All Smartsupp Alternatives	View All Helpshift Alternatives