Home/Live Chat Software/Smartsupp vs GiosgUpdated on: March 29, 2024

Compare Smartsupp vs Giosg

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Giosg
Giosg Live Chat Software (12 Ratings)
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
94% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
Giosg

Giosg

Live Chat Software (12 Ratings)
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Start Free Trial

Overview

Summary

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. ..show more

Giosg, an intelligent live chat platform, helps organisations improve their lead conversion rates to grow an individual business. Owners get to generate sales-ready leads besides focusing on customer satisfaction and retention levels. With meaningful interactions through the software, enterprises can compartmentalize cold leads and give more attention to converting leads that are fast to close and ready to buy. Moreover, the AI-powered solution provides additional support to make it easy for users to recognise their potential leads among other website visitors. Giosg helps organisations bring their sales, marketing and customer support together to improve the entire customer journey, enabling them to deliver excellent experiences. Besides, it also turns out to be an appropriate solution to maximise Customer Lifetime Value (CLV), minimise Customer Acquisition Costs (CAC), and optimise Return On Marketing Investment (ROMI). Moreover, Giosg offers adequate support in developing workflows and employee efficiency, resulting in greater sales, marketing productivity, and exceeding customer expectations. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Brno, Czech Republic

Helsinki, Finland

API

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Free forever for 3 agents
  • 14-day conversation history
  • Live chat + email sending
  • Help center
  • Data privacy & security - GDPR complaint

PREMIUM FEATURES

  • Conversation history - 14 days
  • Personal shortcuts - 1

CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Authorization form - Always visible when offline
Standard
$22.5 /User/Month

Features

  • 1 year conversation history
  • Live chat + email + Facebook Messenger
  • 1 chatbot New
  • Engage visitors via visitor list
  • Video recordings (10 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 1 year
  • Chatbots - 1 chatbox
  • Engage visitors - Engage visitor via visitor list
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 10 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


Pro
$108 /User/Month

Features

  • 3 years conversation history
  • Live chat + email + Facebook Messenger
  • 10+ chatbots New
  • Engage visitors with chatbots
  • Video recordings (50 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 3 year
  • Chatbots - 10+ chatbox
  • Engage visitors - Engage visitor with chatbots
  • Chatbot segmentation options
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics
  • Team statistics
  • Teams of agents
  • Team shortcuts
  • Office hours
  • Limited access for agents
  • Rest API and data exports


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 50 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


View Price Page
Starter
Others

€49 per Month

Get started with easy-to-use chat solution with a 10-day free trial

Features

  • Manage simultaneous chats
  • Chat on-the-go with giosg BAR mobile app
  • Automate proactive messages
  • 'Starter' message targeting and customisation
  • Get visitor insight & chat with high potential customers
  • Customised chat window
  • Canned responses
  • Chat statistics reporting
Growth
Others

€149 per Month

Customise and target chat conversations. Boost team performance!

Features

  • Includes features of Starter plan, plus
  • 'Growth' message targeting and customisation
  • Set up chatrooms based on website content
  • Route chats between teams
  • Team performance reporting
  • Team internal chat
  • Gamify your targets to boost performance
Performance
Others

€399 per Month

Optimise your customer experience and automate your workflows

Features

  • Includes features of Growth plan, plus
  • Unlimited message targeting and customisation
  • Run A/B tests to optimise your messages
  • Integrate with your CRM and ticket systems
  • Integrate with Facebook and WhatsApp
  • Reach out to new customers on partner websites
Enterprise
Custom

Fully-customised chat solution to optimize your website's ROI

Features

  • Customise your Live Chat solution
  • Interaction Designer integration
  • Choose your add-ons
  • Optimisation consulting
View Price Page

SCREENSHOTS

Smartsupp Screenshots
View 4 screenshot(s)
Giosg Screenshots

INTEGRATIONS

  • OpenCart
  • WordPress
  • PrestaShop
  • Magento Open Source
  • Joomla
  • Drupal
  • Google Analytics
  • HubSpot CRM
  • Microsoft Dynamics 365 for Sales
  • Genesys PureEngage
  • Salesforce
  • Zendesk Support
  • Infinity
  • Zapier
  • Automate.io

ALTERNATIVES

Top alternatives to Smartsupp

Tidio Chat
Tidio Chat
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tawk.to
tawk.to
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Intercom

Top alternatives to Giosg

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tawk.to
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LiveChat
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