Smartsupp vs Drift Comparison

Remove All ADD PRODUCT Smartsupp Drift	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Smartsupp Live Chat Software (517 Ratings)	Remove Drift Conversational Marketing Software (1868 Ratings)
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ADD PRODUCT	93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove Smartsupp Live Chat Software (517 Ratings)	Remove Drift Conversational Marketing Software (1868 Ratings)
Start Free Trial	Start Free Trial

Overview

Summary

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. ..show more

Drift is a revenue acceleration platform, helping companies enhance their revenue, sales and productivity levels. Organisations also get to deliver personalised experiences to individual customers by bringing their go-to-market teams together. This way, they get to enhance the outreach of their brand and shorten the sales cycle as well. Over 50,000+ businesses from all around the globe use Drift to generate a qualified pipeline in real-time. Brands get to connect with their buyers over voice, chat, video and email to accelerate the revenues. Moreover, integration facilities offered by Drift helps brands engage their website visitors in real-time, providing personalised experiences accordingly. Timely notification offered by the platform helps organisations engage with their target accounts and never miss out on anything. Lastly, organisations can also rely on the particular to enhance their revenues without increasing the headcounts in a refreshingly frictionless manner. ..show more

TECHNICAL DETAILS

Access Monitoring
24/7 (Live rep)
Business Hours
Online

Contact Number/Address

Brno, Czech Republic

Boston, Massachusetts / 855-266-1567

API

Deployment
SaaS/Web/Cloud
Mobile - Android
Mobile - iOS
Installed - Windows
Installed - Mac

Customers
Individuals
Freelancers
Large Enterprises
Medium Business
Small Business

Pricing

Pricing Model
Free Trial
Freemium
One-time license
Open-source
Subscription
Quotation Based

Plans
	Free Free Features Free forever for 3 agents 14-day conversation history Live chat + email sending Help center Data privacy & security - GDPR complaint PREMIUM FEATURES Conversation history - 14 days Personal shortcuts - 1 CORE FEATURES Live chat Web dashboard iPhone/iPad app Android app Windows app E-commerce platform integrations File-sharing Basic visitor info Sound and visual notifications CHAT BOX CUSTOMIZATION Custom chat box colors Mobile-ready chat box design Agent photo and description Authorization form - Always visible when offline Standard $22.5 /User/Month Features 1 year conversation history Live chat + email + Facebook Messenger 1 chatbot New Engage visitors via visitor list Video recordings (10 000 / month) Help center Customer support Data privacy & security - GDPR Compliant PREMIUM FEATURES Conversation history - 1 year Chatbots - 1 chatbox Engage visitors - Engage visitor via visitor list Email sending Facebook messenger integration Personal shortcuts - Unlimited Customer satisfaction rating Detailed visitor info Visitor filters Block visitor Chat assign to agent Google Analytics connection Chat box API Statistics CORE FEATURES Live chat Web dashboard iPhone/iPad app Android app Windows app E-commerce platform integrations File-sharing Basic visitor info Sound and visual notifications CHAT BOX CUSTOMIZATION Custom chat box colors Mobile-ready chat box design Agent photo and description Chat page (Open chat box via direct link) Chat box embedded in mobile app Authorization form - Customizable Chat box position on the page - Customizable Multi-language and multi-design chat box Advanced chat box customization with API SMARTLOOK VIDEO RECORDINGS Number of recordings - 10 000 / month Compatibility with dynamic/JavaScript sites Recording history - 10 days Recording filters Pro $108 /User/Month Features 3 years conversation history Live chat + email + Facebook Messenger 10+ chatbots New Engage visitors with chatbots Video recordings (50 000 / month) Help center Customer support Data privacy & security - GDPR Compliant PREMIUM FEATURES Conversation history - 3 year Chatbots - 10+ chatbox Engage visitors - Engage visitor with chatbots Chatbot segmentation options Email sending Facebook messenger integration Personal shortcuts - Unlimited Customer satisfaction rating Detailed visitor info Visitor filters Block visitor Chat assign to agent Google Analytics connection Chat box API Statistics Team statistics Teams of agents Team shortcuts Office hours Limited access for agents Rest API and data exports CORE FEATURES Live chat Web dashboard iPhone/iPad app Android app Windows app E-commerce platform integrations File-sharing Basic visitor info Sound and visual notifications CHAT BOX CUSTOMIZATION Custom chat box colors Mobile-ready chat box design Agent photo and description Chat page (Open chat box via direct link) Chat box embedded in mobile app Authorization form - Customizable Chat box position on the page - Customizable Multi-language and multi-design chat box Advanced chat box customization with API SMARTLOOK VIDEO RECORDINGS Number of recordings - 50 000 / month Compatibility with dynamic/JavaScript sites Recording history - 10 days Recording filters View Price Page	Premium Custom Ideal solution for small businesses who want to delight their customers through a conversational approach to sales and marketing. Features Everything in Free plus: Custom Chatbots - Engage, qualify, nurture, and convert site visitors 24/7 with personalized conversations. Basic Lead Routing - Automatically route leads to the right rep. Drift Intel - Identify even anonymous website visitors and personalize their experiences. Drift for Salesforce App - Access pre-built Salesforce dashboards (or create custom versions) to measure Drift's performance. Encryption at Rest - Data encryption in transit and at rest so your information is safe and secure at all times. Advanced Custom Ideal for medium-size businesses who want to engage their target audiences with specific messages, and generate more qualified sales pipeline, faster. Features Everything in Premium, plus: Fastlane - Drive more qualified pipeline from your lead forms. Audiences - Unlock more value from your website traffic by targeting specific groups of customers with personalized experiences. A/B Testing - Engage your target visitors with the perfect message to increase conversion to pipeline. Advanced Lead Routing - Sophisticated routing rules make it easy to set up conditional routing across multiple teams. Role-Based Access Controls - Manage permissions and user experience with three distinct user roles. Enterprise Custom Ideal solution for large, complex organizations who want to deliver personalization at scale, consistently generate qualified pipeline, and enhance the customer experience. Features Everything in Advanced, plus: Workspaces - Dedicated Drift instance with its own chatbots, reporting, users and settings. Additional workspaces are available for purchase. Multiple Languages - Deploy Drift globally with chatbots in multiple languages or localizations. Virtual Selling Assistants - Deliver personalization at scale and consistently generate qualified pipeline without adding headcount — with our patented AI Virtual Selling Assistants. Conversation Analysis - Uncover patterns and insights from your database of conversations, so you can optimize your buying journey, and sales process. Free Free Get started with Conversational Marketing by having conversations with your website visitors. Great for small businesses. Drift for Early Stage Startups Custom For Less than 50 employees. The software offers Early Stage Startups pricing plan on basis of request. Add playbook building services Custom Our Professional services team can build and optimize your chat playbooks based on best practices and years of expertise. Virtual selling assistants Custom Use Artificial Intelligence to qualify your website visitors through human-like conversation, 24/7/365, across time zones and languages. View Price Page

Compare Smartsupp vs Drift

Smartsupp

Drift

Overview

TECHNICAL DETAILS

Pricing

SCREENSHOTS

INTEGRATIONS

ALTERNATIVES