Home/Live Chat Software/Smartsupp vs ChatMateUpdated on: March 29, 2024

Compare Smartsupp vs ChatMate

93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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93% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
82% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More Remove
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Overview

Summary

Smartsupp offers a number of exciting tools and features that make the job of converting website visitors a lot easier for your chat operators. Real time chatting and interaction between your agents and visitors increases the rate of conversion of visitors into happy customers. Understand the behaviour of your visitors by getting a view of his screen, clicks and cursor movements. Customize the colours, texts and position of your chat box in a way that defines your brand. With Smartsupp, you can also reply to your customers via your smartphones. The software also allows you to keep your visitors engaged by sending timely personalized messages automatically. ..show more

ChatMate provides live chat agents and support for user website visitors. It allows for quick answers to questions about products, payment methods, and delivery times to reduce cart abandonment. The software places a focus on lead conversion. It relies on chatbots for initial interactions, data collection for complex tasks, the conversation can be handed over to a human agent. A confirmation is sent to the user for each order ChatMate is able to close and the job can be added to a booking system if integrated, and the customer can be given a confirmation. The tool offers integrations with several e-commerce tools and CMSs. Some of the popular integrations include Wordpress, Wix, GoDaddy, Joomla, Squarespace, Magento, Zencart, WooCommerce, and Shopify. Monthly reports with data such as the number of chat sessions, their timing and outcomes, average handling times, wait times, and response times will be shared with the user. ..show more

Features

Agent Scheduling Schedules availability of your agents to ensure maximum utilisation of your staff

Call Me Option Allows your visitors to speak to your agents directly over the phone

Co-Browsing Your agents get to view the visitor's browsing screen, cursor movements, and clicks. It helps in understanding the visitor's behavior as well as helps in solving problems quickly.

Knowledge Database Lets you have an access to all your past chat history and documents

Offline Form This feature allows your visitors to submit their questions when your agents are not available online

Persistent Chat Creating a subject-based group conversation that persists over time

Shortcut Messages Create shortcuts for the commonly used replies in order to save time

Transfers Transfer of calls from one operator to another with just one click

Video Chat Make conversations more personal with video calling between your agents and your visitors

Visitor Targeting Helps you to identify frequent visitors, so that you can proactively reach out to them by sending a pop up message

TECHNICAL DETAILS

Access Monitoring

24/7 (Live rep)

Business Hours

Online

Contact Number/Address

Brno, Czech Republic

Kingsland, Auckland / +64 22 111 0002

API

N/A

Deployment

SaaS/Web/Cloud

Mobile - Android

Mobile - iOS

Mobile - Windows

Mobile - BlackBerry

Installed - Windows

Installed - Mac

Customers

Individuals

Freelancers

Large Enterprises

Medium Business

Small Business

Pricing

Pricing Model

Free Trial

Freemium

One-time license

Open-source

Subscription

Quotation Based

Plans

Free
Free

Features

  • Free forever for 3 agents
  • 14-day conversation history
  • Live chat + email sending
  • Help center
  • Data privacy & security - GDPR complaint

PREMIUM FEATURES

  • Conversation history - 14 days
  • Personal shortcuts - 1

CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Authorization form - Always visible when offline
Standard
$22.5 /User/Month

Features

  • 1 year conversation history
  • Live chat + email + Facebook Messenger
  • 1 chatbot New
  • Engage visitors via visitor list
  • Video recordings (10 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 1 year
  • Chatbots - 1 chatbox
  • Engage visitors - Engage visitor via visitor list
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 10 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


Pro
$108 /User/Month

Features

  • 3 years conversation history
  • Live chat + email + Facebook Messenger
  • 10+ chatbots New
  • Engage visitors with chatbots
  • Video recordings (50 000 / month)
  • Help center
  • Customer support
  • Data privacy & security - GDPR Compliant

PREMIUM FEATURES

  • Conversation history - 3 year
  • Chatbots - 10+ chatbox
  • Engage visitors - Engage visitor with chatbots
  • Chatbot segmentation options
  • Email sending
  • Facebook messenger integration
  • Personal shortcuts - Unlimited
  • Customer satisfaction rating
  • Detailed visitor info
  • Visitor filters
  • Block visitor
  • Chat assign to agent
  • Google Analytics connection
  • Chat box API
  • Statistics
  • Team statistics
  • Teams of agents
  • Team shortcuts
  • Office hours
  • Limited access for agents
  • Rest API and data exports


CORE FEATURES

  • Live chat
  • Web dashboard
  • iPhone/iPad app
  • Android app
  • Windows app
  • E-commerce platform integrations
  • File-sharing
  • Basic visitor info
  • Sound and visual notifications

CHAT BOX CUSTOMIZATION

  • Custom chat box colors
  • Mobile-ready chat box design
  • Agent photo and description
  • Chat page (Open chat box via direct link)
  • Chat box embedded in mobile app
  • Authorization form - Customizable
  • Chat box position on the page - Customizable
  • Multi-language and multi-design chat box
  • Advanced chat box customization with API

SMARTLOOK VIDEO RECORDINGS

  • Number of recordings - 50 000 / month
  • Compatibility with dynamic/JavaScript sites
  • Recording history - 10 days
  • Recording filters


View Price Page
Basic
$179 /Month

Solo business with a website who wants to be online 24/7

Features

  • Upto 90 chats a month
  • Additional Chat $1.50
  • Average 5 Minutes Chat
  • Real People
  • 24x7/365 Days
  • Free Setup
  • Your Branded Chat Window
  • Free Live Chat Plugin
  • Enquirers Shared on Email
  • Monthly Performance Report
  • Six Monthly Renewal
  • Standard Knowledge Base
  • Chat and Email Support
Regular
$299 /Month

Business trying to get maximum value from their website

Features

  • Upto 180 chats a month
  • Additional Chat $1.00
  • Includes features of Basic plan, plus
  • Tailored Design and Greetings
  • Tailored Knowledge Base
  • Specialised Training
  • Monthly Knowledge Base Review
  • Chat, Email and Phone Support
Growth
$499 /Month

Growing business with focus on digital experience and lead conversion

Features

  • Upto 400 chats a month
  • Includes features of Regular plan, plus
  • Integration to CRM or Booking Systems
Enterprise
Custom

Level 1 or Sales support for enterprises

Features

  • Unlimited Conversations
  • Multichannel Solution
  • Chatbots and Real People
  • Bespoke Integrations
  • Tailored CX Design
  • Tailored Knowledge Base
  • Specialised Service training
  • System Access and Updates
  • Dedicated Project Team
  • Minimum 1 Year Contract

Contact the vendor to get the latest pricing detail.

View Price Page

SCREENSHOTS

Smartsupp Screenshots
View 4 screenshot(s)
ChatMate Screenshots
View 1 screenshot(s)

INTEGRATIONS

  • OpenCart
  • WordPress
  • PrestaShop
  • Magento Open Source
  • Joomla
  • Drupal
  • Google Analytics
    NA

ALTERNATIVES

Top alternatives to Smartsupp

Tidio Chat
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JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom

Top alternatives to ChatMate

SocialEpoch WhatsApp SCRM
SocialEpoch WhatsApp SCRM
Crisp
Crisp
JivoChat
JivoChat
tawk.to
tawk.to
Intercom
Intercom