Compare Sherlock vs Pendo

Summary

Sherlock helps SaaS businesses to find product qualified leads, convert them, and retain them. In order to use the tool users need to sign up first. Post the sign-up process, they can connect their Segment account or use the provided API. Users need to create an engagement score and define the activation criteria. They can start scoring product engagement by ranking individual events based on the level of importance. It's also needed to set up an account activation checklist in Sherlock, after which activation rates will be displayed as a percentage such that the higher it is, the more likely it is that the user has a product qualified lead. Users can also access a list of their users and accounts ranked by engagement level, drill down to individual profiles, and find out which accounts are PQLs. The identified leads can then be sent to their existing workflows via integrations with Slack, Salesforce, and Intercom. ..show more

Pendo is a solution that helps product teams deliver the best products or services to their customers even as their needs keep changing. It gives comprehensive product analytics that helps users come up with data-driven decisions. It works in a way so that users can understand which features are adopted and ignored. The tool tracks all usage without any coding, tagging or instrumentation. Users can analyze how their customers move through workflows and then take action to improve their user experience. Through hyper-targeted surveys and polls, one could see how users think and feel about their products. It allows users to design and deploy rich in-app campaigns without any developer resources. Users can contact their customers through tailor messaging to ensure they are using all the features that are beneficial to them. It helps users get a clear signal about where they need to optimize their product including user experience for each segment. The platform allows users to coordinate around a central planning roadmap thus eliminating miscommunication and planning more productively. ..show more

• Intercom
• Slack
• Salesforce
• Segment

• Intercom
• WordPress
• DOMO
• Slack
• Confluence
• Segment
• Looker
• Drift
• FullStory
• Zendesk Chat
• InVision
• Salesforce
• Zapier

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Top alternatives to Pendo

Intercom

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FullStory

Heap

WalkMe