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98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SendGrid logo
Transactional Email Software

3.6 237 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SMTP logo

SMTP

Transactional Email Software

2.8 27 user ratings

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Overview

Description SendGrid offers tools and features to empower your email marketing campaigns. Use its simple and easy-to-use interface to create and design your emails the way you want to. You can also build responsive emails using the design editor, or choose from a number of pre-installed responsive templates. Its advanced real-time analytics tools provide you with detailed insights and reports on various key metrics. With SendGrid, keep a track of emails sent, delivery rates, spam reports, bounces, link clicks and a lot more. It simplifies the way you engage your customers and helps you in sending relevant and targeted emails. Read more Twilio Flex is a programable communication platform designed for effective businesses, helping brands connect with their customers over text messages, voice/video call and email. To set up a communication network, the software either uses the Internet of Things, Elastic SIP Trunking, Phone Numbers or Short Codes. It accelerates the communication process by providing the widest breadth of communication mechanism. This way, Twilio Flex also saves 34% of the users’ operational expenses. The platform deploys a 100% cloud contact centre within days at which companies can adapt, inspect and adjust any part of the contact centre. Organisations can also provide relevant and contextual information to their agents for highly personalised interactions. With Twilio Flex, developers can respond to rapidly changing market conditions by making alterations in their applications. It also allows them to get feedback from individual customers and deliver the right outcome. The software helps to generate new business insights that further enhance operational strategies. Read more SMTP email relay service lets users send emails in minutes. This flexible and scalable email sending service has been built for businesses and developers. This all-in-one, email relay service, ensures that users can opt for an impeccable reputation among mailbox providers. Next, it comes along with dedicated servers and offers the highest rates in the industry, ensuring that the emails will reach out to the right recipients and that too on time. Lastly, the platform provides secured sending and supports all high in demand authentication standards, which includes SPF, DKIM, and the likes. Developers have designed this software for easy implementation, flexible integration, and powerful reporting and tracking processes. With the SMTP email relay service, it would not be an exaggeration to state that one can become a better sender and increase the returns on investments for email programs successfully. So, to take the email program to the next level, one needs to understand more on IP reputation management, accounting migration services, inbox placement consulting procedures, integration requirements, and the likes to perform the complete setup and begin working on the same. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $1.00.
  • Free Trial Not Available
  • Starts at $25.00. Offers Custom plan.
SW Score & Breakdown

98% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    83%
  • Momentum
    64%
  • Popularity
    94%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    78%
  • Momentum
    65%
  • Popularity
    82%

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
3.6/5 237 user ratings
3.9/5 213 user ratings
2.8/5 27 user ratings
Ratings Distribution
  • Excellent

    46.3%
  • Very Good

    20.9%
  • Average

    3.5%
  • Poor

    2.7%
  • Terrible

    26.6%
  • Excellent

    53%
  • Very Good

    21.6%
  • Average

    3.1%
  • Poor

    2.9%
  • Terrible

    19.6%
  • Excellent

    32.4%
  • Very Good

    16.2%
  • Average

    0%
  • Poor

    0%
  • Terrible

    51.4%
Review Summary

Overall, users praise SendGrid's user-friendly interface, ease of setup, and robust features. They appreciate the detailed analytics and reporting capabilities, which provide valuable insights into email campaigns. Additionally, users commend SendGrid's strong deliverability rates and reliability, ensuring emails reach their intended recipients. However, some users express concerns regarding the pricing structure, citing it as relatively expensive compared to competitors. They also suggest improvements to customer support responsiveness and documentation clarity.

Twilio Flex is generally well-received by users, garnering praise for its ease of use, customization options, and robust functionality. Many reviewers highlight its intuitive drag-and-drop interface, which simplifies the creation of customized workflows and applications. Additionally, users appreciate the flexibility of the platform, allowing them to tailor the system to their specific business needs. Furthermore, Twilio Flex is lauded for its comprehensive features, including omnichannel communication, AI-powered insights, and real-time analytics, which empower businesses to enhance customer engagement and optimize operations.

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Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.00. Offers Free-forever and Custom plan.
  • Free Trial Available
  • Starts at $1.00.
  • Free Trial Not Available
  • Starts at $25.00. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free (Email API) Free

Essentials (Email API) $19.95 $19.95 per month

Pro (Email API) $89.95 $89.95 per month

Premier (Email API) Custom

Free (Marketing Campaigns) Free

Basic (Marketing Campaigns) $15.00 $15.00 per month

Advanced (Marketing Campaigns) $60.00 $60.00 per month

Active User Hour Plan $1.00 $1.00 per user

Named User Plan $150.00 $150.00 per user / month

Essentials $25.00 $25.00 per month

Starter $80.00 $80.00 per month

Growth $300.00 $300.00 per month

Business $500.00 $500.00 per month

Custom Custom

 
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Alternatives

 

Screenshots & Videos

Screenshots Not Available Twilio Flex Demo - Twilio Flex - Chat
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Videos
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Vendor information

Company Details Located in: Denver, CO Located in: California, United States Located in: Ottawa, Canada Founded in: 1998
Contact Details

Not available

https://sendgrid.com/

Not available

https://www.twilio.com/flex

1-613-699-7809

https://www.smtp.com/

Social Media Handles

Not available

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