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96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

SendGrid logo
Transactional Email Software

2.9 875 user ratings

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Customer Advocacy Software

4.5 1,276 user ratings

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90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

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SMTP

Transactional Email Software

2.2 64 user ratings

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Overview

Description SendGrid offers tools and features to empower your email marketing campaigns. Use its simple and easy-to-use interface to create and design your emails the way you want to. You can also build responsive emails using the design editor, or choose from a number of pre-installed responsive templates. Its advanced real-time analytics tools provide you with detailed insights and reports on various key metrics. With SendGrid, keep a track of emails sent, delivery rates, spam reports, bounces, link clicks and a lot more. It simplifies the way you engage your customers and helps you in sending relevant and targeted emails. Read more Braze is a customer platform designed for today's mobile world. The customer-relationship-management platform help leading brands to create the insights of customers who transmit and process historical, current and predictive data in an interactive feedback loop. This means that relevant information about relevant messaging features can be processed immediately via mobile and web devices. It is a marketing analysis and application automation software for mobile applications that focus on campaign management, promoting your business. Compatible with Android, Windows, iOS, and Unity, the company is equipped with a team dedicated to Braze Academy, a resource for automating integration, deployment, and marketing. The product is a platform that allows brands to humanize their relationships with their customers through technology. This leads to better experiences and improves customer loyalty, life expectancy and return on investment. The CRM software provides easy-to-use tools for loading and retrieving data from the platform. Detailed information about the level of events available in the currents program is also beneficial for entering your analytics system. The platform has standard reports and can pull another custom to meet your needs. This shows that Braze is indeed customer oriented. The Customer Relationship Management software is designed for today's on-demand customers who are always connected. Replacing decades of old databases and poorly integrated internal and external tools with live client views, offering a grand customer path development, optimized campaign, and more. Its amazing features include prolific customers including Urban Outfitters and Shutterfly; compatibility with the SDK configuration; analysis and market strategy and Amazon Kindle. Read more SMTP email relay service lets users send emails in minutes. This flexible and scalable email sending service has been built for businesses and developers. This all-in-one, email relay service, ensures that users can opt for an impeccable reputation among mailbox providers. Next, it comes along with dedicated servers and offers the highest rates in the industry, ensuring that the emails will reach out to the right recipients and that too on time. Lastly, the platform provides secured sending and supports all high in demand authentication standards, which includes SPF, DKIM, and the likes. Developers have designed this software for easy implementation, flexible integration, and powerful reporting and tracking processes. With the SMTP email relay service, it would not be an exaggeration to state that one can become a better sender and increase the returns on investments for email programs successfully. So, to take the email program to the next level, one needs to understand more on IP reputation management, accounting migration services, inbox placement consulting procedures, integration requirements, and the likes to perform the complete setup and begin working on the same. Read more
Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $25.00. Offers Custom plan.
SW Score & Breakdown

96% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    100%
  • Reviews
    91%
  • Momentum
    63%
  • Popularity
    94%

90% SW Score The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read more

  • Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more
    93%
  • Reviews
    84%
  • Momentum
    70%
  • Popularity
    82%

Technical Details

Organization Types Supported
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
  • Individuals
  • Freelancers
  • Large Enterprises
  • Medium Business
  • Small Business
Platforms Supported
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
  • SaaS/Web/Cloud
Modes of Support
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
  • 24/7 (Live rep)
  • Business Hours
  • Online
API Support
  • Available
  • Available
  • Available

Reviews & Ratings

User Rating
2.9/5 875 user ratings
4.5/5 1,276 user ratings
2.2/5 64 user ratings
Rating Distribution
  • Excellent

    36.2%
  • Very Good

    12%
  • Average

    2.6%
  • Poor

    2.4%
  • Terrible

    46.7%
  • Excellent

    56.3%
  • Very Good

    37.3%
  • Average

    5.7%
  • Poor

    0.3%
  • Terrible

    0.4%
  • Excellent

    23.4%
  • Very Good

    9.4%
  • Average

    0%
  • Poor

    0%
  • Terrible

    67.2%
User Sentiments

    Reliable Email Deliverability, Extensive API Integrations, Detailed Email Analytics and Reporting, User-Friendly Interface

    Unresponsive Customer Support, Account Suspensions Without Notice, Shared IP Issues Leading to Blacklisting, Poor Email Editor Functionality

    User-friendly Interface, Extensive Automation Capabilities, Robust Segmentation Features, Extensive Integrations

    Reporting Functionalities need Improvement, Slow Loading Times/Performance Issues, Complex Initial Implementation, Limited Email Template Customisation

    Good Email Deliverability, Helpful Customer Support, Easy to Use Interface, Detailed Reporting and Analytics

    Difficult Account Cancellation, Unresponsive Customer Support, Inconsistent Email Deliverability, Lack of Transparent Pricing

Review Summary

Overall, users praise SendGrid's user-friendly interface, ease of setup, and robust features. They appreciate the detailed analytics and reporting capabilities, which provide valuable insights into email campaigns. Additionally, users commend SendGrid's strong deliverability rates and reliability, ensuring emails reach their intended recipients. However, some users express concerns regarding the pricing structure, citing it as relatively expensive compared to competitors. They also suggest improvements to customer support responsiveness and documentation clarity.

Overall, users praise the effectiveness of the platform in driving engagement, personalizing campaigns, and streamlining communication. They appreciate the automation capabilities, segmentation options, and analytics tools. However, some users mention areas for improvement, such as occasional technical glitches, a learning curve for new users, and limited flexibility in customization. Additionally, concerns are raised regarding the pricing structure and the need for improved customer support responsiveness.

User reviews of SMTP.com highlight both its strengths and weaknesses. The service is praised for its reliable email delivery and the ability to send bulk emails without getting blocked. Many users also commend the customer support team for being helpful and responsive. However, numerous complaints center around the company's cancellation policy, which requires 30 days' notice and often results in users being charged for an additional month even if they have stopped using the service. The platform's interface is also criticized for being difficult to navigate, and some users report encountering technical difficulties. While SMTP.com may offer reliable email delivery, users should be aware of its restrictive cancellation policy and potential issues with customer support.

Pros & Cons
  • User-friendly interface and ease of setup
  • Robust features and advanced real-time analytics
  • Strong deliverability rates and reliability
  • Relatively expensive pricing structure
  • Concerns regarding customer support responsiveness and documentation clarity
  • 360-degree customer view and insights
  • Easy-to-use tools for data loading and retrieval
  • Standard reports and custom report generation
  • Occasional technical glitches and learning curve for new users
  • Limited flexibility in customization
  • Concerns regarding pricing structure and customer support responsiveness
Not Available
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AI-Generated from the text of User Reviews

Pricing

Pricing Options
  • Free Trial Available
  • Starts at $15.0. Offers Free-forever and Custom plan.
  • Free Trial Not Available
  • Offers Custom plan.
  • Free Trial Not Available
  • Starts at $25.00. Offers Custom plan.
Pricing Plans
Monthly Plans Annual Plans

Free (Email API) Free

Essentials (Email API) $19.95 $19.95 per month

Pro (Email API) $89.95 $89.95 per month

Premier (Email API) Custom

Free (Marketing Campaigns) Free

Basic (Marketing Campaigns) $15.00 $15.00 per month

Advanced (Marketing Campaigns) $60.00 $60.00 per month

Braze Custom

Essentials $25.00 $25.00 per month

Starter $80.00 $80.00 per month

Growth $300.00 $300.00 per month

Business $500.00 $500.00 per month

Custom Custom

 
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Vendor information

Company Details Located in: Denver, CO Located in: New York, NY Founded in: 2011 Located in: Ottawa, Canada Founded in: 1998
Contact Details

Not available

https://sendgrid.com/en-us/

Not available

https://www.braze.com/

1-613-699-7809

https://www.smtp.com/

Social Media Handles

FAQs

What are the key features of SendGrid?

SendGrid offers tools for email marketing, including email creation, responsive design, and advanced analytics.

What are the key features of Braze?

Braze is a customer relationship management platform that provides insights into customer behavior and helps businesses personalize their marketing campaigns.

What are the alternatives to SendGrid?

Some alternatives to SendGrid include SendinBlue, Mailchimp Transactional Email, Mailgun, MailChimp, and Amazon SES.

What are the alternatives to Braze?

Some alternatives to Braze include Advize.ai, Salesforce, advos, CloudCC CRM, and Repshift.

Which product is better for large-scale email marketing campaigns?

SendGrid is designed for large-scale email marketing campaigns, with features like high deliverability rates and advanced analytics.

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